-100
NPS
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Perfecto Mobile
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About Perfecto Mobile's Brand
Perfecto helps you your strengthen every digital interaction with a quality-first approach to creating web and native apps. Among its major competitors, Perfecto Mobile is ranked in 4th place for NPS while Newforma is 1st, and DuPont is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Perfecto Mobile Ranking
- #4 / 4 of its competitors
Perfecto Mobile NPS
Perfecto Mobile's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Perfecto Mobile's customers would recommend using the product based on a scale of -100 to 100.
Perfecto Mobile Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Perfecto Mobile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 -100 | Aug 2021 | -100 |
Sep 2024 -100 | Sep 2024 | -100 |
How Other Brands Compare
Perfecto Mobile is ranked #4 for NPS among its competitors. Newforma and DuPont come in first and second, with 3Pillar Global coming in at third.
Perfecto Mobile |  DuPont |  3Pillar Global |  Newforma | |
| Global Ranking | #- | #175 | #- | #- |
| NPS | -100 | 17 | 0 | 34 |
| Valuation Updated every 24 hours for public companies | - | $41.76B | $65.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Perfecto Mobile NPS vs. Competitors
Compared to its competitors, Perfecto Mobile's NPS is rated right below Experitest.
| COMPANY | NPS Score | |
|---|---|---|
| Newforma | 34 |
| DuPont | 17 |
| 3Pillar Global | 0 |
 | Parasoft | N/A |
 | Experitest | N/A |
| Perfecto Mobile | -100 |
Perfecto Mobile Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Perfecto Mobile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Perfecto Mobile Customer Loyalty vs. Competitors
Compared to its competitors, Perfecto Mobile's Customer Loyalty score is rated right above Parasoft, and is preceded by DuPont.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Newforma | 100% |
| 3Pillar Global | 85% |
| DuPont | 77% |
| Perfecto Mobile | 55% |
| Parasoft | N/A |
| Experitest | N/A |
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Perfecto Mobile Product Quality
1.5/5
Perfecto Mobile has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Perfecto Mobile Product Information
Perfecto Mobile’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Mobile App
SaaS
Perfecto Mobile Product Quality vs. Competitors
Compared to its competitors, Perfecto Mobile's Product Quality score is rated right above Parasoft, and is preceded by Newforma.
| COMPANY | Product Quality Score | |
|---|---|---|
| DuPont | 3.8/5 |
| 3Pillar Global | 3.4/5 |
| Newforma | 2.7/5 |
| Perfecto Mobile | 1.5/5 |
| Parasoft | N/A |
| Experitest | N/A |
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Perfecto Mobile Pricing
Perfecto Mobile ROI & Value For Money
1.5/5
Perfecto Mobile has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Perfecto Mobile Pricing vs. Competitors
Compared to its competitors, Perfecto Mobile's ROI score is rated right above Parasoft, and is preceded by Newforma.
| COMPANY | Pricing Score | |
|---|---|---|
| DuPont | 3.7/5 |
| 3Pillar Global | 3.5/5 |
| Newforma | 2.7/5 |
| Perfecto Mobile | 1.5/5 |
| Parasoft | N/A |
| Experitest | N/A |
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Perfecto Mobile Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Perfecto Mobile Customer Satisfaction vs. Competitors
Compared to its competitors, Perfecto Mobile's Customer Satisfaction score is rated right above Parasoft, and is preceded by Newforma.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 3Pillar Global | 100% |
| DuPont | 72% |
| Newforma | 67% |
| Perfecto Mobile | 0% |
| Parasoft | 0% |
| Experitest | 0% |
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Perfecto Mobile Customer Service
1.5/5
Perfecto Mobile has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Perfecto Mobile's Customer Service
Address
120 Presidential Way, Suite 110, Woburn, MA
Website
http://www.perfectomobile.com
Perfecto Mobile Customer Service vs. Competitors
Compared to its competitors, Perfecto Mobile's Customer Service score is rated right above Parasoft, and is preceded by Newforma.
| COMPANY | Customer Service Score | |
|---|---|---|
| DuPont | 3.8/5 |
| 3Pillar Global | 3.6/5 |
| Newforma | 2.7/5 |
| Perfecto Mobile | 1.5/5 |
| Parasoft | N/A |
| Experitest | N/A |
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Consumer vs. Employees
Perfecto Mobile scored a -100 for Net Promoter Score and a -75 for Employee Net Promoter Score. NPS gauges how likely a customer of Perfecto Mobile would recommend the brand to a friend. ENPS measures how likely Perfecto Mobile employees would recommend working at Perfecto Mobile to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-75
eNPS Score
| 0% | Promoters |
|---|---|
| 25% | Passive |
| 75% | Detractors |
