33
NPS
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Performics
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About Performics' Brand
Performics is the leading provider of performance marketing services and technological solutions in the SEM industry. Among its major competitors, Performics is ranked in 2nd place for NPS while MAQ Software is 1st, and iProspect is 3rd.
Brand at a Glance
53%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Performics Ranking
- #2 / 4 of its competitors
Performics NPS
Performics's Net Promoter Score (NPS) is a 33 with 33% Promoters, 67% Passives, and 0% Detractors. Net Promoter Score tracks whether Performics's customers would recommend using the product based on a scale of -100 to 100.
Performics Overall NPS
| 33% | Promoters |
|---|---|
| 67% | Passives |
| 0% | Detractors |
Performics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 50 | Dec 2022 | 50 |
Feb 2023 33 | Feb 2023 | 33 |
How Other Brands Compare
Performics is ranked second for NPS among its competitors. MAQ Software and iProspect come in first and third, with Twitter coming in at #4.
Performics |  Twitter |  MAQ Software |  iProspect | |
| Global Ranking | #- | #91 | #- | #- |
| NPS | 33 | 11 | 37 | 25 |
| Valuation Updated every 24 hours for public companies | - | $57.69B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Performics NPS vs. Competitors
Compared to its competitors, Performics's NPS is rated right above iProspect, and is preceded by MAQ Software.
| COMPANY | NPS Score | |
|---|---|---|
| MAQ Software | 37 |
| Performics | 33 |
| iProspect | 25 |
| 11 | |
 | ethology | N/A |
 | QuinSteet Enterprise | N/A |
Performics Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Performics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Performics Customer Loyalty vs. Competitors
Compared to its competitors, Performics's Customer Loyalty score is rated right above ethology, and is preceded by Twitter.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| MAQ Software | 79% |
| iProspect | 77% |
| 75% | |
| Performics | 53% |
| ethology | N/A |
| QuinSteet Enterprise | N/A |
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Performics Product Quality
3.8/5
Performics has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Performics Product Information
Performics’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.performics.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AdTech
Performics Product Quality vs. Competitors
Compared to its competitors, Performics's Product Quality score is rated right above Twitter, and is preceded by MAQ Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| MAQ Software | 4/5 |
| Performics | 3.8/5 |
| 3.6/5 | |
| iProspect | 3.4/5 |
| ethology | N/A |
| QuinSteet Enterprise | N/A |
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Performics Pricing
Performics ROI & Value For Money
3.8/5
Performics has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Performics Pricing vs. Competitors
Compared to its competitors, Performics's ROI score is rated right above Twitter, and is preceded by MAQ Software.
| COMPANY | Pricing Score | |
|---|---|---|
| MAQ Software | 4/5 |
| Performics | 3.8/5 |
| 3.6/5 | |
| iProspect | 3.3/5 |
| ethology | N/A |
| QuinSteet Enterprise | N/A |
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Performics Customer Satisfaction (CSAT)
Performics Customer Satisfaction (CSAT) Score
66 / 100
Performics has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Performics Customer Satisfaction vs. Competitors
Compared to its competitors, Performics's Customer Satisfaction score is rated right above Twitter, and is preceded by iProspect.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| MAQ Software | 83% |
| iProspect | 67% |
| Performics | 66% |
| 64% | |
| ethology | 0% |
| QuinSteet Enterprise | 0% |
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Performics Customer Service
3.8/5
Performics has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Performics's Customer Service
Address
180 N. LaSalle, Suite 1100, Chicago, IL
Website
http://www.performics.com
Phone Number
312-739-0222
Performics Customer Service vs. Competitors
Compared to its competitors, Performics's Customer Service score is rated right above Twitter, and is preceded by MAQ Software.
| COMPANY | Customer Service Score | |
|---|---|---|
| MAQ Software | 4.1/5 |
| Performics | 3.8/5 |
| 3.5/5 | |
| iProspect | 3.3/5 |
| ethology | N/A |
| QuinSteet Enterprise | N/A |
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Performics as an Employer
3.3/5
Performics has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Performics scored a 33 for Net Promoter Score and a 4 for Employee Net Promoter Score. NPS gauges how likely a customer of Performics would recommend the brand to a friend. ENPS measures how likely Performics employees would recommend working at Performics to a friend.
Net Promoter Score
33
NPS Score
| 33% | Promoters |
|---|---|
| 67% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
4
eNPS Score
| 36% | Promoters |
|---|---|
| 32% | Passive |
| 32% | Detractors |
