Perkins & Will NPS & Customer Reviews

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Perkins & Will

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Perkins & Will

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About Perkins & Will's Brand

Perkins+Will is an interdisciplinary, research-based architecture and design firm . Among its major competitors, Perkins & Will is ranked in 1st place for NPS while Gensler is 2nd, and AECOM is 3rd.Their current valuation is $1.22M

Brand at a Glance

66%

Customer Loyalty

4.4/5

Product Quality

3.7/5

Pricing

3.6/5

Customer Service

Perkins & Will CMO

Allison Held

Perkins & Will Ranking

^#1 / 4 of its competitors

Perkins & Will NPS

Perkins & Will's Net Promoter Score (NPS) is a 26 with 54% Promoters, 18% Passives, and 28% Detractors. Net Promoter Score tracks whether Perkins & Will's customers would recommend using the product based on a scale of -100 to 100.

Perkins & Will Overall NPS

NPS

54%	Promoters
18%	Passives
28%	Detractors

Perkins & Will NPS Trend

-100

-50

100

Summary	Date	Score
Jun 2023 28	Jun 2023	28
Oct 2023 31	Oct 2023	31
Nov 2023 30	Nov 2023	30
Dec 2023 34	Dec 2023	34
Jan 2024 35	Jan 2024	35
Feb 2024 27	Feb 2024	27
Mar 2024 25	Mar 2024	25
Jul 2024 26	Jul 2024	26
Sep 2024 27	Sep 2024	27
Oct 2024 25	Oct 2024	25
Jan 2025 26	Jan 2025	26
Feb 2025 24	Feb 2025	24

How Other Brands Compare

Perkins & Will is ranked first for NPS among its competitors. Gensler and AECOM come in second and third, with Perkins Eastman coming in at #4. Among those competitors, it is the most valued company behind AECOM.

	Perkins & Will	AECOM	Gensler	Perkins Eastman
Global Ranking	#-	#630	#-	#-
NPS	26	12	23	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	-	-
Valuation Updated every 24 hours for public companies	$1.22M	$9.51B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Perkins & Will NPS by Gender

Male customers rated Perkins & Will's NPS 16 points higher than Female customers.

Male

-51

Perkins & Will's NPS was rated -51 by Male customers on Comparably.

12%

Promoters

25%

Passives

63%

Detractors

Female

-67

Perkins & Will's NPS was rated -67 by Female customers on Comparably.

Promoters

33%

Passives

67%

Detractors

Perkins & Will NPS by Ethnicity

Perkins & Will's NPS was rated -100 points by African American/Black customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
African American/Black -100	African American/Black	-100

Perkins & Will NPS by Age

Perkins & Will's NPS was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

51-55

67%

33%

Perkins & Will NPS by Usage

Perkins & Will's NPS was rated the highest by customers who have used Perkins & Will's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

-100

-50

100

Summary	Usage	Score
1 to 2 Years -25	1 to 2 Years	-25
5 to 10 Years -75	5 to 10 Years	-75

Perkins & Will NPS vs. Competitors

Compared to its competitors, Perkins & Will's NPS is rated right above Gensler.

COMPANY		NPS Score
	Perkins & Will	26
	Gensler	23
	AECOM	12
	Perkins Eastman	0

Perkins & Will Customer Loyalty

66%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

66% of Perkins & Will users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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66%

34%

Perkins & Will Customer Loyalty Score by Gender

Female customers rated Perkins & Will's Customer Loyalty score 56% higher than Male customers.

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Male

44%

Yes

Female

100%

Yes

Perkins & Will Customer Loyalty Score by Ethnicity

Perkins & Will's Customer Loyalty score was rated 55% by African American/Black customers on Comparably.

% who answered "Yes"

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out of 100

African American/Black

Perkins & Will Customer Loyalty Score by Age

Perkins & Will's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 100%	31-35	100%
51-55 70%	51-55	70%

Perkins & Will Customer Loyalty Score by Usage

Perkins & Will's Customer Loyalty score was rated the highest by customers who have used Perkins & Will's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	55%
5 to 10 Years	78%

Perkins & Will Customer Loyalty Score by Industry

Perkins & Will's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.

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Architecture and Planning	78%
Arts and Entertainment	33%

Perkins & Will Customer Loyalty vs. Competitors

Compared to its competitors, Perkins & Will's Customer Loyalty score is rated right above Perkins Eastman, and is preceded by AECOM.

COMPANY		Customer Loyalty Score
	Gensler	71%
	AECOM	68%
	Perkins & Will	66%
	Perkins Eastman	10%

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Perkins & Will Product Quality

4.4/5

Perkins & Will has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.

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Perkins & Will Product Information

Perkins & Will’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Perkins & Will's product the highest. Reviewers from the Arts and Entertainment industry rated Perkins & Will the lowest at 4.2.

Website: http://www.perkinswill.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Quick Insights into Perkins & Will Product Quality

Perkins & Will's Product Quality score was rated highest by customers who have used Perkins & Will's products/services for 5 to 10 Years, and rated lowest by customers from the Arts and Entertainment industry.

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Ranked Perkins & Will Product Quality the Highest

5 to 10 Years	4.7
African American/Black	4.7
Female	4.6

Ranked Perkins & Will Product Quality the Lowest

51-55	4.3
1 to 2 Years	4.2
Arts and Entertainment	4.2

Perkins & Will Product Quality Score by Gender

Female customers rated Perkins & Will's Product Quality score 0.2 stars higher than Male customers.

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Male

4.4/5

Female

4.6/5

Perkins & Will Product Quality Score by Ethnicity

Perkins & Will's Product Quality score was rated 4.7 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 4.7	African American/Black	4.7

Perkins & Will Product Quality Score by Age

Perkins & Will's Product Quality score was rated 4.3 stars by customers ages 31-35 and customers ages 51-55 on Comparably.

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Summary	Age	Score
31-35 4.3	31-35	4.3
51-55 4.3	51-55	4.3

Perkins & Will Product Quality Score by Usage

Perkins & Will's Product Quality score was rated the highest by customers who have used Perkins & Will's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.

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1 to 2 Years	4.2
5 to 10 Years	4.7

Perkins & Will Product Quality Score by Industry

Perkins & Will's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Arts and Entertainment industry customers.

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Architecture and Planning	4.5
Arts and Entertainment	4.2

Perkins & Will Product Quality vs. Competitors

Compared to its competitors, Perkins & Will's Product Quality score is rated right above Gensler.

COMPANY		Product Quality Score
	Perkins & Will	4.4/5
	Gensler	3.8/5
	AECOM	3.8/5
	Perkins Eastman	3.7/5

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Perkins & Will Pricing

Perkins & Will ROI & Value For Money

3.7/5

Perkins & Will has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.

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Perkins & Will Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Arts and Entertainment industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Perkins & Will.

Quick Insights into Perkins & Will ROI

Perkins & Will's ROI score was rated highest by customers ages 51-55, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Perkins & Will ROI the Highest

51-55	3.6
Arts and Entertainment	3.6
1 to 2 Years	3.1

Ranked Perkins & Will ROI the Lowest

Male	3
31-35	2.8
Architecture and Planning	2.6

Perkins & Will ROI Score by Gender

Female customers rated Perkins & Will's ROI score 0.1 stars higher than Male customers.

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Male

3/5

Female

3.1/5

Perkins & Will ROI Score by Ethnicity

Perkins & Will's ROI score was rated 2.5 stars by African American/Black customers on Comparably.

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Summary	Ethnicity	Score
African American/Black 2.5	African American/Black	2.5

Perkins & Will ROI Score by Age

Perkins & Will's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 2.8	31-35	2.8
51-55 3.6	51-55	3.6

Perkins & Will ROI Score by Usage

Perkins & Will's ROI score was rated the highest by customers who have used Perkins & Will's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	3.1
5 to 10 Years	3

Perkins & Will ROI Score by Industry

Perkins & Will's ROI score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Architecture and Planning	2.6
Arts and Entertainment	3.6

Perkins & Will Pricing vs. Competitors

Compared to its competitors, Perkins & Will's ROI score is rated right below AECOM.

COMPANY		Pricing Score
	Perkins Eastman	4.2/5
	Gensler	4/5
	AECOM	3.7/5
	Perkins & Will	3.7/5

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Perkins & Will Customer Satisfaction (CSAT)

Perkins & Will Customer Satisfaction (CSAT) Score

84 / 100

Perkins & Will has an overall Customer Satisfaction score of 84 rated by its users and customers.

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Very Satisfied	38%
Satisfied	46%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	0%
Very Dissatisfied	12%

Very Satisfied

38%

Satisfied

46%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

12%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Perkins & Will Customer Satisfaction

Perkins & Will's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Architecture and Planning industry.

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Ranked Perkins & Will Customer Satisfaction the Highest

31-35	100%
1 to 2 Years	75%
Arts and Entertainment	75%

Ranked Perkins & Will Customer Satisfaction the Lowest

Female	66%
5 to 10 Years	50%
Architecture and Planning	50%

Perkins & Will Customer Satisfaction Score by Gender

Male customers rated Perkins & Will's Customer Satisfaction score 9 points higher than Female customers.

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75 / 100

Male

	Very Satisfied	0%
	Satisfied	75%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	25%

66 / 100

Female

	Very Satisfied	33%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	0%
	Very Dissatisfied	34%

Perkins & Will Customer Satisfaction Score by Ethnicity

African American/Black
50%

CSAT according to African American/Black

Perkins & Will's Customer Satisfaction (CSAT) score was rated 50% according to African American/Black users and customers.

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50 / 100

Very Satisfied	0%
Satisfied	50%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	50%

Very Satisfied

Satisfied

50%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

50%

Perkins & Will Customer Satisfaction Score by Age

Perkins & Will's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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100

Breakdown

Age

Score

31-35

100%

51-55

67%

Perkins & Will Customer Satisfaction Score by Usage

Perkins & Will's Customer Satisfaction score was rated the highest by customers who have used Perkins & Will's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	75
5 to 10 Years	50

Perkins & Will Customer Satisfaction Score by Industry

Perkins & Will's Customer Satisfaction score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Architecture and Planning	50
Arts and Entertainment	75

Perkins & Will Customer Satisfaction vs. Competitors

Compared to its competitors, Perkins & Will's Customer Satisfaction score is rated right above Gensler.

COMPANY		Customer Satisfaction (CSAT) Score
	Perkins & Will	84%
	Gensler	72%
	AECOM	65%
	Perkins Eastman	50%

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Perkins & Will Customer Service

3.6/5

Perkins & Will has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.

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About Perkins & Will's Customer Service

Address

410 North Michigan Ave, Chicago, IL 60611

Website

http://www.perkinswill.com

Phone Number

+1 (312) 755-0770

Perkins & Will's Social Links

linkedin.com/company/9491

Quick Insights into Perkins & Will Customer Service

Perkins & Will's Customer Service score was rated highest by customers ages 31-35, and rated lowest by customers who have used Perkins & Will's products/services for 5 to 10 Years.

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Ranked Perkins & Will Customer Service the Highest

31-35	3.5
1 to 2 Years	3.1
Arts and Entertainment	3.1

Ranked Perkins & Will Customer Service the Lowest

Female	2.5
Architecture and Planning	2.1
5 to 10 Years	2

Perkins & Will Customer Service Score by Gender

Male customers rated Perkins & Will's Customer Service score 0.5 stars higher than Female customers.

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Male

3/5

Female

2.5/5

Perkins & Will Customer Service Score by Ethnicity

Perkins & Will's Customer Service score was rated 2 stars by African American/Black customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
African American/Black 2	African American/Black	2

Perkins & Will Customer Service Score by Age

Perkins & Will's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.

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100

Summary	Age	Customer Service Score
31-35 3.5	31-35	3.5
51-55 3	51-55	3

Perkins & Will Customer Service Score by Usage

Perkins & Will's Customer Service score was rated the highest by customers who have used Perkins & Will's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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1 to 2 Years	3.1
5 to 10 Years	2

Perkins & Will Customer Service Score by Industry

Perkins & Will's Customer Service score was rated the highest by Arts and Entertainment industry customers, and the lowest by Architecture and Planning industry customers.

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Architecture and Planning	2.1
Arts and Entertainment	3.1

Perkins & Will Customer Service vs. Competitors

Compared to its competitors, Perkins & Will's Customer Service score is rated right below AECOM.

COMPANY		Customer Service Score
	Perkins Eastman	4.2/5
	Gensler	4.1/5
	AECOM	3.8/5
	Perkins & Will	3.6/5

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Perkins & Will as an Employer

4.3/5

Perkins & Will has a 4.3/5 stars for its overall company culture rated by their employees

top

10%

CEO of Perkins & Will

Phil Harrison

In the Top 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Perkins & Will scored a 26 for Net Promoter Score and a 6 for Employee Net Promoter Score. NPS gauges how likely a customer of Perkins & Will would recommend the brand to a friend. ENPS measures how likely Perkins & Will employees would recommend working at Perkins & Will to a friend.

Net Promoter Score

NPS Score

54%	Promoters
18%	Passive
28%	Detractors

Employee Net Promoter Score

eNPS Score

41%	Promoters
24%	Passive
35%	Detractors

Global Ranking Snapshot

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