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NPS
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Petron Corporation
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About Petron Corporation's Brand
Petron Corporation is an emerging and rapidly-evolving Asian oil company. Among its major competitors, Petron Corporation is ranked in 3rd place for NPS while Jollibee Foods is 1st, and Royal Dutch Shell is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.8/5
Product Quality
3.8/5
Pricing
4/5
Customer Service
Petron Corporation Ranking
- #3 / 4 of its competitors
Petron Corporation NPS
Petron Corporation's Net Promoter Score (NPS) is a 0 with 40% Promoters, 20% Passives, and 40% Detractors. Net Promoter Score tracks whether Petron Corporation's customers would recommend using the product based on a scale of -100 to 100.
Petron Corporation Overall NPS
| 40% | Promoters |
|---|---|
| 20% | Passives |
| 40% | Detractors |
Petron Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 0 | Jun 2022 | 0 |
Oct 2022 50 | Oct 2022 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Aug 2023 25 | Aug 2023 | 25 |
Dec 2023 0 | Dec 2023 | 0 |
Feb 2024 17 | Feb 2024 | 17 |
May 2024 -1 | May 2024 | -1 |
Oct 2024 13 | Oct 2024 | 13 |
Mar 2025 0 | Mar 2025 | 0 |
May 2025 0 | May 2025 | 0 |
How Other Brands Compare
Petron Corporation is ranked third for NPS among its competitors. Jollibee Foods and Royal Dutch Shell come in first and second, with San Miguel coming in at #4.
Petron Corporation |  Royal Dutch Shell |  Jollibee Foods |  San Miguel | |
| Global Ranking | #- | #496 | #- | #- |
| NPS | 0 | 34 | 44 | 0 |
| Valuation Updated every 24 hours for public companies | - | $63.46B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Petron Corporation NPS vs. Competitors
Compared to its competitors, Petron Corporation's NPS is rated right above San Miguel, and is preceded by Royal Dutch Shell.
| COMPANY | NPS Score | |
|---|---|---|
| Jollibee Foods | 44 |
| Royal Dutch Shell | 34 |
| Petron Corporation | 0 |
| San Miguel | 0 |
Petron Corporation Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Petron Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Petron Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Petron Corporation's Customer Loyalty score is rated right above San Miguel, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Jollibee Foods | 90% |
| Royal Dutch Shell | 82% |
| Petron Corporation | 74% |
| San Miguel | 60% |
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Petron Corporation Product Quality
3.8/5
Petron Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Petron Corporation Product Information
Petron Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.petron.com/
- Company Size
- 5,001-10,000 Employees
Petron Corporation Product Quality vs. Competitors
Compared to its competitors, Petron Corporation's Product Quality score is rated right above San Miguel, and is preceded by Royal Dutch Shell.
| COMPANY | Product Quality Score | |
|---|---|---|
| Jollibee Foods | 4.3/5 |
| Royal Dutch Shell | 4.1/5 |
| Petron Corporation | 3.8/5 |
| San Miguel | 3.5/5 |
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Petron Corporation Pricing
Petron Corporation ROI & Value For Money
3.8/5
Petron Corporation has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Petron Corporation Pricing vs. Competitors
Compared to its competitors, Petron Corporation's ROI score is rated right above San Miguel, and is preceded by Royal Dutch Shell.
| COMPANY | Pricing Score | |
|---|---|---|
| Jollibee Foods | 4/5 |
| Royal Dutch Shell | 4/5 |
| Petron Corporation | 3.8/5 |
| San Miguel | 2.9/5 |
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Petron Corporation Customer Satisfaction (CSAT)
Petron Corporation Customer Satisfaction (CSAT) Score
89 / 100
Petron Corporation has an overall Customer Satisfaction score of 89 rated by its users and customers.
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Very Satisfied
56%
Satisfied
33%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Petron Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Petron Corporation's Customer Satisfaction score is rated right above Royal Dutch Shell, and is preceded by Jollibee Foods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Jollibee Foods | 90% |
| Petron Corporation | 89% |
| Royal Dutch Shell | 82% |
| San Miguel | 75% |
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Petron Corporation Customer Service
4/5
Petron Corporation has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Petron Corporation's Customer Service
Website
http://www.petron.com/
Phone Number
2627961080
Petron Corporation Customer Service vs. Competitors
Compared to its competitors, Petron Corporation's Customer Service score is rated right above San Miguel, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Service Score | |
|---|---|---|
| Jollibee Foods | 4.1/5 |
| Royal Dutch Shell | 4.1/5 |
| Petron Corporation | 4/5 |
| San Miguel | 3.1/5 |
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Consumer vs. Employees
Petron Corporation scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Petron Corporation would recommend the brand to a friend. ENPS measures how likely Petron Corporation employees would recommend working at Petron Corporation to a friend.
Net Promoter Score
0
NPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
