50
NPS
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PFSweb
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About PFSweb's Brand
PFSweb develops and deploys comprehensive end-to-end e-Commerce solutions for a wide range of industries. Among its major competitors, PFSweb is ranked in 1st place for NPS while Sideways 6 is 2nd, and Akamai is 3rd.Their current market cap is $141.67M
Brand at a Glance
63%
Customer Loyalty
3.4/5
Product Quality
4.3/5
Pricing
4.2/5
Customer Service
PFSweb Ranking
- #1 / 4 of its competitors
PFSweb NPS
PFSweb's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether PFSweb's customers would recommend using the product based on a scale of -100 to 100.
PFSweb Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
PFSweb NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 -100 | Mar 2022 | -100 |
Apr 2022 33 | Apr 2022 | 33 |
May 2022 50 | May 2022 | 50 |
Jun 2022 43 | Jun 2022 | 43 |
Oct 2022 50 | Oct 2022 | 50 |
Nov 2022 55 | Nov 2022 | 55 |
Dec 2022 45 | Dec 2022 | 45 |
Nov 2024 50 | Nov 2024 | 50 |
How Other Brands Compare
PFSweb is ranked first for NPS among its competitors. Sideways 6 and Akamai come in second and third, with Accenture coming in at #4. Among those competitors, it is the most valued company behind Accenture.
PFSweb |  Accenture |  Akamai |  Sideways 6 | |
| Global Ranking | #- | #124 | #333 | #- |
| NPS | 50 | 20 | 30 | 49 |
| Valuation Updated every 24 hours for public companies | $141.67M | $168.12B | $16.09B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PFSweb NPS vs. Competitors
Compared to its competitors, PFSweb's NPS is rated right above Sideways 6.
| COMPANY | NPS Score | |
|---|---|---|
| PFSweb | 50 |
| Sideways 6 | 49 |
| Akamai | 30 |
| Accenture | 20 |
 | MineralSoft | N/A |
 | TradeGlobal | N/A |
PFSweb Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of PFSweb users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PFSweb Customer Loyalty vs. Competitors
Compared to its competitors, PFSweb's Customer Loyalty score is rated right above Sideways 6, and is preceded by Accenture.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Akamai | 81% |
| Accenture | 71% |
| PFSweb | 63% |
| Sideways 6 | 10% |
| MineralSoft | N/A |
| TradeGlobal | N/A |
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PFSweb Product Quality
3.4/5
PFSweb has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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PFSweb Product Information
PFSweb’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.pfsweb.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Business Services
Ecommerce and Marketplaces
Enterprise
SaaS
PFSweb Product Quality vs. Competitors
Compared to its competitors, PFSweb's Product Quality score is rated right above MineralSoft, and is preceded by Sideways 6.
| COMPANY | Product Quality Score | |
|---|---|---|
| Akamai | 4.1/5 |
| Accenture | 3.7/5 |
| Sideways 6 | 3.7/5 |
| PFSweb | 3.4/5 |
| MineralSoft | N/A |
| TradeGlobal | N/A |
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PFSweb Pricing
PFSweb ROI & Value For Money
4.3/5
PFSweb has a value for money and ROI score of 4.3 out of 5 stars rated by its users and customers.
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PFSweb Pricing vs. Competitors
Compared to its competitors, PFSweb's ROI score is rated right above Akamai.
| COMPANY | Pricing Score | |
|---|---|---|
| PFSweb | 4.3/5 |
| Akamai | 4/5 |
| Accenture | 3.6/5 |
| Sideways 6 | 3.3/5 |
| MineralSoft | N/A |
| TradeGlobal | N/A |
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PFSweb Customer Satisfaction (CSAT)
PFSweb Customer Satisfaction (CSAT) Score
56 / 100
PFSweb has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
45%
Satisfied
11%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PFSweb Customer Satisfaction vs. Competitors
Compared to its competitors, PFSweb's Customer Satisfaction score is rated right above Sideways 6, and is preceded by Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Akamai | 80% |
| Accenture | 75% |
| PFSweb | 56% |
| Sideways 6 | 0% |
| MineralSoft | 0% |
| TradeGlobal | 0% |
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PFSweb Customer Service
4.2/5
PFSweb has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About PFSweb's Customer Service
Address
500 N Central Expressway, Suite 500, Plano, TX
Website
http://www.pfsweb.com
Phone Number
9725215508
PFSweb Customer Service vs. Competitors
Compared to its competitors, PFSweb's Customer Service score is rated right above Akamai.
| COMPANY | Customer Service Score | |
|---|---|---|
| PFSweb | 4.2/5 |
| Akamai | 4.2/5 |
| Accenture | 3.8/5 |
| Sideways 6 | 2.7/5 |
| MineralSoft | N/A |
| TradeGlobal | N/A |
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PFSweb as an Employer
2.5/5
PFSweb has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
PFSweb scored a 50 for Net Promoter Score and a -23 for Employee Net Promoter Score. NPS gauges how likely a customer of PFSweb would recommend the brand to a friend. ENPS measures how likely PFSweb employees would recommend working at PFSweb to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-23
eNPS Score
| 31% | Promoters |
|---|---|
| 15% | Passive |
| 54% | Detractors |
