-94
NPS
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PHH Corporation
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About PHH Corporation's Brand
PHH Corporation (PHH) is an outsource provider of mortgage and fleet management services Among its major competitors, PHH Corporation is ranked in 4th place for NPS while Metro Bank is 1st, and SoFi is 2nd.
Brand at a Glance
64%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
PHH Corporation Ranking
- #4 / 4 of its competitors
PHH Corporation NPS
PHH Corporation's Net Promoter Score (NPS) is a -94 with 2% Promoters, 2% Passives, and 96% Detractors. Net Promoter Score tracks whether PHH Corporation's customers would recommend using the product based on a scale of -100 to 100.
PHH Corporation Overall NPS
| 2% | Promoters |
|---|---|
| 2% | Passives |
| 96% | Detractors |
PHH Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -96 | Jan 2025 | -96 |
Feb 2025 -96 | Feb 2025 | -96 |
Apr 2025 -96 | Apr 2025 | -96 |
May 2025 -93 | May 2025 | -93 |
Jun 2025 -93 | Jun 2025 | -93 |
Jul 2025 -96 | Jul 2025 | -96 |
Aug 2025 -96 | Aug 2025 | -96 |
Sep 2025 -96 | Sep 2025 | -96 |
Oct 2025 -96 | Oct 2025 | -96 |
Nov 2025 -96 | Nov 2025 | -96 |
Dec 2025 -96 | Dec 2025 | -96 |
Jan 2026 -96 | Jan 2026 | -96 |
How Other Brands Compare
PHH Corporation is ranked #4 for NPS among its competitors. Metro Bank and SoFi come in first and second, with Credit Sesame coming in at third.
PHH Corporation |  SoFi |  Credit Sesame |  Metro Bank | |
| Global Ranking | #- | #441 | #- | #- |
| NPS | -94 | 19 | 19 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $6.00B | $350.00M | $240k |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PHH Corporation NPS by Gender
Male customers rated PHH Corporation's NPS 9 points higher than Female customers.
Male
-91
PHH Corporation's NPS was rated -91 by Male customers on Comparably.
2%
Promoters
5%
Passives
93%
Detractors
Female
-100
PHH Corporation's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
PHH Corporation NPS by Ethnicity
PHH Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -98 | Caucasian | -98 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -80 | African American/Black | -80 |
Other -93 | Other | -93 |
PHH Corporation NPS by Age
PHH Corporation's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
PHH Corporation NPS by Usage
PHH Corporation's NPS was rated the highest by customers who have used PHH Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -88 | 5 to 10 Years | -88 |
Over 10 Years -92 | Over 10 Years | -92 |
PHH Corporation NPS vs. Competitors
Compared to its competitors, PHH Corporation's NPS is rated right below Credit Sesame.
| COMPANY | NPS Score | |
|---|---|---|
| Metro Bank | 43 |
| SoFi | 19 |
| Credit Sesame | 19 |
| PHH Corporation | -94 |
PHH Corporation Customer Reviews
Out of the 11 PHH Corporation customer reviews 1 was positive and 10 were constructive. PHH Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
PHH Corporation Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of PHH Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PHH Corporation Customer Loyalty Score by Gender
Female customers rated PHH Corporation's Customer Loyalty score 9% higher than Male customers.
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Male
58%
Yes
Female
67%
Yes
PHH Corporation Customer Loyalty Score by Ethnicity
PHH Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PHH Corporation.
60
out of 100
Caucasian
40
out of 100
Hispanic or Latino
82
out of 100
African American/Black
55
out of 100
Other
PHH Corporation Customer Loyalty Score by Age
PHH Corporation's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
36-40 55% | 36-40 | 55% |
41-45 46% | 41-45 | 46% |
46-50 64% | 46-50 | 64% |
51-55 61% | 51-55 | 61% |
56-60 70% | 56-60 | 70% |
61-65 50% | 61-65 | 50% |
66+ 66% | 66+ | 66% |
PHH Corporation Customer Loyalty Score by Usage
PHH Corporation's Customer Loyalty score was rated the highest by customers who have used PHH Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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PHH Corporation Customer Loyalty Score by Industry
PHH Corporation's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Real Estate industry customers.
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PHH Corporation Customer Loyalty vs. Competitors
Compared to its competitors, PHH Corporation's Customer Loyalty score is rated right below Credit Sesame.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Metro Bank | 88% |
| SoFi | 78% |
| Credit Sesame | 66% |
| PHH Corporation | 64% |
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PHH Corporation Product Quality
1.5/5
PHH Corporation has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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PHH Corporation Product Information
PHH Corporation’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated PHH Corporation's product the highest. Reviewers from the Tech industry rated PHH Corporation the lowest at 1.5.
- Website
- http://corporate.phh.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
FinTech
Quick Insights into PHH Corporation Product Quality
PHH Corporation's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Tech industry.
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Ranked PHH Corporation Product Quality the Highest
Ranked PHH Corporation Product Quality the Lowest
PHH Corporation Product Quality Score by Gender
PHH Corporation's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
PHH Corporation Product Quality Score by Ethnicity
PHH Corporation's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
PHH Corporation Product Quality Score by Age
PHH Corporation's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.6 | 36-40 | 1.6 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PHH Corporation Product Quality Score by Usage
PHH Corporation's Product Quality score was rated 1.5 stars by customers who have used PHH Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PHH Corporation Product Quality Score by Industry
PHH Corporation's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Tech industry customers.
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PHH Corporation Product Quality vs. Competitors
Compared to its competitors, PHH Corporation's Product Quality score is rated right below SoFi.
| COMPANY | Product Quality Score | |
|---|---|---|
| Metro Bank | 4/5 |
| Credit Sesame | 3.8/5 |
| SoFi | 3.6/5 |
| PHH Corporation | 1.5/5 |
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PHH Corporation Pricing
PHH Corporation ROI & Value For Money
1.5/5
PHH Corporation has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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PHH Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.
Quick Insights into PHH Corporation ROI
PHH Corporation's ROI score was rated highest by customers who have used PHH Corporation's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked PHH Corporation ROI the Highest
Ranked PHH Corporation ROI the Lowest
PHH Corporation ROI Score by Gender
PHH Corporation's ROI score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
PHH Corporation ROI Score by Ethnicity
PHH Corporation's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PHH Corporation.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
PHH Corporation ROI Score by Age
PHH Corporation's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PHH Corporation ROI Score by Usage
PHH Corporation's ROI score was rated 1.5 stars by customers who have used PHH Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PHH Corporation ROI Score by Industry
PHH Corporation's ROI score was rated 1.5 stars by both Accounting and Tech industry customers.
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PHH Corporation Pricing vs. Competitors
Compared to its competitors, PHH Corporation's ROI score is rated right below SoFi.
| COMPANY | Pricing Score | |
|---|---|---|
| Metro Bank | 4/5 |
| Credit Sesame | 3.7/5 |
| SoFi | 3.5/5 |
| PHH Corporation | 1.5/5 |
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PHH Corporation Customer Satisfaction (CSAT)
PHH Corporation Customer Satisfaction (CSAT) Score
5 / 100
PHH Corporation has an overall Customer Satisfaction score of 5 rated by its users and customers.
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Very Satisfied
4%
Satisfied
1%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PHH Corporation Customer Satisfaction
PHH Corporation's Customer Satisfaction score was rated highest by customers ages 31-35, and rated lowest by customers from the Tech industry.
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Ranked PHH Corporation Customer Satisfaction the Highest
Ranked PHH Corporation Customer Satisfaction the Lowest
PHH Corporation Customer Satisfaction Score by Gender
Male customers rated PHH Corporation's Customer Satisfaction score 4 points higher than Female customers.
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7 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 2% | |
Dissatisfied | 0% | |
Very Dissatisfied | 91% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 18% | |
Very Dissatisfied | 79% |
PHH Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PHH Corporation's Customer Satisfaction (CSAT) score was rated 4% according to Caucasian users and customers.
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4 / 100
Very Satisfied
2%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
87%
CSAT according to Hispanic or Latino
PHH Corporation's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to African American/Black
PHH Corporation's Customer Satisfaction (CSAT) score was rated 10% according to African American/Black users and customers.
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10 / 100
Very Satisfied
10%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
90%
CSAT according to Other
PHH Corporation's Customer Satisfaction (CSAT) score was rated 7% according to Other users and customers.
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7 / 100
Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
79%
PHH Corporation Customer Satisfaction Score by Age
PHH Corporation's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 33% | |||||||||||||||
| 36-40 | 25% | |||||||||||||||
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 11% | |||||||||||||||
| 66+ | 4% |
PHH Corporation Customer Satisfaction Score by Usage
PHH Corporation's Customer Satisfaction score was rated the highest by customers who have used PHH Corporation's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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PHH Corporation Customer Satisfaction Score by Industry
PHH Corporation's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
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"title": "PHH Corporation Customer Satisfaction Score by Industry",
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}PHH Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, PHH Corporation's Customer Satisfaction score is rated right below SoFi.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Metro Bank | 84% |
| Credit Sesame | 71% |
| SoFi | 64% |
| PHH Corporation | 4% |
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PHH Corporation Customer Service
1.5/5
PHH Corporation has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About PHH Corporation's Customer Service
Address
Mount Laurel, NJ
Website
http://corporate.phh.com/
Phone Number
8569176902
Quick Insights into PHH Corporation Customer Service
PHH Corporation's Customer Service score was rated highest by customers who have used PHH Corporation's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked PHH Corporation Customer Service the Highest
Ranked PHH Corporation Customer Service the Lowest
PHH Corporation Customer Service Score by Gender
PHH Corporation's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
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Male
1.5/5
Female
1.5/5
PHH Corporation Customer Service Score by Ethnicity
PHH Corporation's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PHH Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
PHH Corporation Customer Service Score by Age
PHH Corporation's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
PHH Corporation Customer Service Score by Usage
PHH Corporation's Customer Service score was rated 1.5 stars by customers who have used PHH Corporation's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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PHH Corporation Customer Service Score by Industry
PHH Corporation's Customer Service score was rated 1.5 stars by both Accounting and Tech industry customers.
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PHH Corporation Customer Service vs. Competitors
Compared to its competitors, PHH Corporation's Customer Service score is rated right below SoFi.
| COMPANY | Customer Service Score | |
|---|---|---|
| Metro Bank | 4.1/5 |
| Credit Sesame | 3.6/5 |
| SoFi | 3.5/5 |
| PHH Corporation | 1.5/5 |
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PHH Corporation as an Employer
3.3/5
PHH Corporation has a 3.3/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
PHH Corporation scored a -94 for Net Promoter Score and a -39 for Employee Net Promoter Score. NPS gauges how likely a customer of PHH Corporation would recommend the brand to a friend. ENPS measures how likely PHH Corporation employees would recommend working at PHH Corporation to a friend.
Net Promoter Score
-94
NPS Score
| 2% | Promoters |
|---|---|
| 2% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
-39
eNPS Score
| 24% | Promoters |
|---|---|
| 13% | Passive |
| 63% | Detractors |
