25
NPS
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Phone.com
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About Phone.com's Brand
Phone.com offers Voice over Internet Protocol and cloud based phone service to home and business. Among its major competitors, Phone.com is ranked in 3rd place for NPS while Twilio Inc. is 1st, and RingCentral is 2nd.
Brand at a Glance
74%
Customer Loyalty
3.5/5
Product Quality
3.9/5
Pricing
4/5
Customer Service
Phone.com Ranking
- #3 / 4 of its competitors
Phone.com NPS
Phone.com's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Phone.com's customers would recommend using the product based on a scale of -100 to 100.
Phone.com Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Phone.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 15 | Aug 2020 | 15 |
Sep 2020 10 | Sep 2020 | 10 |
Feb 2022 13 | Feb 2022 | 13 |
Mar 2023 14 | Mar 2023 | 14 |
Apr 2023 12 | Apr 2023 | 12 |
May 2023 15 | May 2023 | 15 |
Aug 2023 18 | Aug 2023 | 18 |
Mar 2024 21 | Mar 2024 | 21 |
Jan 2025 25 | Jan 2025 | 25 |
How Other Brands Compare
Phone.com is ranked third for NPS among its competitors. Twilio Inc. and RingCentral come in first and second, with Windstream coming in at #4.
Phone.com |  RingCentral |  Twilio Inc. |  Windstream | |
| Global Ranking | #- | #209 | #328 | #- |
| NPS | 25 | 25 | 31 | -48 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $24.48B | $56.34B | $14.61M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Phone.com NPS by Usage
Phone.com's NPS was rated the highest by customers who have used Phone.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
Phone.com NPS vs. Competitors
Compared to its competitors, Phone.com's NPS is rated right above Telekom Slovenije, and is preceded by RingCentral.
| COMPANY | NPS Score | |
|---|---|---|
| Twilio Inc. | 31 |
| RingCentral | 25 |
| Phone.com | 25 |
 | Telekom Slovenije | N/A |
| Windstream | -48 |
Phone.com Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Phone.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Phone.com Customer Loyalty vs. Competitors
Compared to its competitors, Phone.com's Customer Loyalty score is rated right above Telekom Slovenije, and is preceded by Windstream.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RingCentral | 85% |
| Twilio Inc. | 80% |
| Windstream | 75% |
| Phone.com | 74% |
| Telekom Slovenije | N/A |
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Phone.com Product Quality
3.5/5
Phone.com has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Phone.com Product Information
Phone.com serves markets in the United States. Phone.com supports iOS, Web, and Android devices and offers products for small sized businesses.
Phone.com’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- www.phone.com/
- Company Size
- 51-200 Employees
Industry
Telecommunications
Tech
Languages Supported
English
Product Type
Communication Software
VoIP Software
Telephony Software
Phone.com Product Quality vs. Competitors
Compared to its competitors, Phone.com's Product Quality score is rated right above Windstream, and is preceded by RingCentral.
| COMPANY | Product Quality Score | |
|---|---|---|
| Twilio Inc. | 4/5 |
| RingCentral | 4/5 |
| Phone.com | 3.5/5 |
| Windstream | 2.1/5 |
| Telekom Slovenije | N/A |
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Phone.com Pricing
Phone.com ROI & Value For Money
3.9/5
Phone.com has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Phone.com Pricing Plans
Phone.com has a pricing structure that accommodates small businesses. Starting from $9.99/month, Phone.com uses a subscription model and offers the following: Two options for additional minutes:, 1. Pay-Per-Minute above 100 minutes as low as 2.5¢, and 2. Unlimited Extensions as low as $19.99/month.
Who Uses Phone.com?
Small Businesses
Phone.com Pricing vs. Competitors
Compared to its competitors, Phone.com's ROI score is rated right above RingCentral, and is preceded by Twilio Inc..
| COMPANY | Pricing Score | |
|---|---|---|
| Twilio Inc. | 3.9/5 |
| Phone.com | 3.9/5 |
| RingCentral | 3.8/5 |
| Windstream | 1.9/5 |
| Telekom Slovenije | N/A |
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Phone.com Customer Satisfaction (CSAT)
Phone.com Customer Satisfaction (CSAT) Score
100 / 100
Phone.com has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
86%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Phone.com Customer Satisfaction vs. Competitors
Compared to its competitors, Phone.com's Customer Satisfaction score is rated right above Twilio Inc..
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Phone.com | 100% |
| Twilio Inc. | 75% |
| RingCentral | 53% |
| Windstream | 26% |
| Telekom Slovenije | 0% |
Unlock Phone.com Customer Satisfaction vs. Competitors Data
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Phone.com Customer Service
4/5
Phone.com has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Phone.com's Customer Service
Address
211 Warren St., Suite #116, Newark, NJ 07103
Website
www.phone.com/
Phone.com Customer Service vs. Competitors
Compared to its competitors, Phone.com's Customer Service score is rated right above Twilio Inc..
| COMPANY | Customer Service Score | |
|---|---|---|
| Phone.com | 4/5 |
| Twilio Inc. | 3.8/5 |
| RingCentral | 3.6/5 |
| Windstream | 1.9/5 |
| Telekom Slovenije | N/A |
Unlock Phone.com Customer Service vs. Competitors Data
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Phone.com as an Employer
4.2/5
Phone.com has a 4.2/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Phone.com scored a 25 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of Phone.com would recommend the brand to a friend. ENPS measures how likely Phone.com employees would recommend working at Phone.com to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 54% | Promoters |
|---|---|
| 15% | Passive |
| 31% | Detractors |
