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Phone.com
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About Phone.com's Brand

Phone.com offers Voice over Internet Protocol and cloud based phone service to home and business. Among its major competitors, Phone.com is ranked in 3rd place for NPS while RingCentral is 1st, and Twilio Inc. is 2nd.

Brand at a Glance

10%
Customer Loyalty
3.2/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service

Phone.com Ranking

Phone.com NPS

Phone.com's Net Promoter Score (NPS) is a 10 with 40% Promoters, 30% Passives, and 30% Detractors. Net Promoter Score tracks whether Phone.com's customers would recommend using the product based on a scale of -100 to 100.

Phone.com Overall NPS

10
NPS
40%Promoters
30%Passives
30%Detractors
Phone.com Overall NPS

Phone.com NPS Trend

-100
-50
0
50
100
Aug 2020
15
Aug 2020Aug 2020
Sep 2020
10
Sep 2020Sep 2020

How Other Brands Compare

Phone.com is ranked third for NPS among its competitors. RingCentral and Twilio Inc. come in first and second, with Windstream coming in at #4.

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Phone.com's Logo
Phone.com
RingCentral's Logo
RingCentral
Twilio Inc. Logo
Twilio Inc.
Windstream's Logo
Windstream
Global Ranking#-#209#328#-
NPS103531-6
Social Sentiment Calculated by analyzing social media and other online mentions--Neutral-
Valuation Updated every 24 hours for public companies-$24.48B$56.34B$14.61M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Phone.com NPS by Usage

Phone.com's NPS was rated the highest by customers who have used Phone.com's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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-100
-50
0
50
100
Less than 1 Year
-17
Less than 1 Year-17
1 to 2 Years
28
1 to 2 Years28

Phone.com NPS vs. Competitors

Compared to its competitors, Phone.com's NPS is rated right above Windstream, and is preceded by Twilio Inc..

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Phone.com's Logo
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Phone.com Customer Loyalty

10%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

10% of Phone.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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10
10%
90
90%
Phone.com Customer Loyalty

Phone.com Customer Loyalty vs. Competitors

Compared to its competitors, Phone.com's Customer Loyalty score is rated right below Twilio Inc..

COMPANYCustomer Loyalty Score
RingCentral88%
Windstream76%
Twilio Inc.74%
Phone.com10%

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Phone.com's Logo
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RingCentral's Logo
Windstream's Logo
Twilio Inc. Logo

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Phone.com Product Quality

3.2/5

Phone.com has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.

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Phone.com Product Information

Phone.com serves markets in the United States. Phone.com supports iOS, Web, and Android devices and offers products for small sized businesses.

Phone.com’s product quality score is a 3.2 out of 5 as rated by its users and customers.

Website
www.phone.com/
Company Size
51-200 Employees

Industry

Telecommunications
Tech

Languages Supported

English

Product Type

Communication Software
VoIP Software
Telephony Software

Phone.com Product Quality vs. Competitors

Compared to its competitors, Phone.com's Product Quality score is rated right above Windstream, and is preceded by Twilio Inc..

COMPANYProduct Quality Score
RingCentral4.3/5
Twilio Inc.4.1/5
Phone.com3.2/5
Windstream2.9/5

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Phone.com Pricing

Phone.com ROI & Value For Money

3.5/5

Phone.com has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Phone.com Pricing Plans

Phone.com has a pricing structure that accommodates small businesses. Starting from $9.99/month, Phone.com uses a subscription model and offers the following: Two options for additional minutes:, 1. Pay-Per-Minute above 100 minutes as low as 2.5¢, and 2. Unlimited Extensions as low as $19.99/month.

Who Uses Phone.com?

Small Businesses

Phone.com Pricing vs. Competitors

Compared to its competitors, Phone.com's ROI score is rated right above Windstream, and is preceded by Twilio Inc..

COMPANYPricing Score
RingCentral4/5
Twilio Inc.3.9/5
Phone.com3.5/5
Windstream2.7/5

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Phone.com Customer Service

3.2/5

Phone.com has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.

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About Phone.com's Customer Service

Address

211 Warren St., Suite #116, Newark, NJ 07103


Website

www.phone.com/

Phone.com Customer Service vs. Competitors

Compared to its competitors, Phone.com's Customer Service score is rated right above Windstream, and is preceded by Twilio Inc..

COMPANYCustomer Service Score
RingCentral3.9/5
Twilio Inc.3.9/5
Phone.com3.2/5
Windstream3/5

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Phone.com as an Employer

4.3/5

Phone.com has a 4.3/5 stars for its overall company culture rated by their employees

  Phone.com CEO
top
5%
CEO of Phone.com

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Phone.com scored a 10 for Net Promoter Score and a 75 for Employee Net Promoter Score. NPS gauges how likely a customer of Phone.com would recommend the brand to a friend. ENPS measures how likely Phone.com employees would recommend working at Phone.com to a friend.

Net Promoter Score

10
NPS Score
40%Promoters
30%Passive
30%Detractors

Employee Net Promoter Score

75
eNPS Score
75%Promoters
25%Passive
0%Detractors

Global Ranking Snapshot

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4
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5
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6
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7
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