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About Windstream's Brand

Windstream Communications provides voice and data network communications, and managed services to businesses in the United States. Among its major competitors, Windstream is ranked in 4th place for NPS while Verizon is 1st, and T-Mobile is 2nd.Their current market cap is $14.61M

Brand at a Glance

71%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service

Windstream CMO
  Windstream CMO

Joseph Harding

Joseph Harding serves as the EVP & Chief Marketing Officer - Enterprise & Wholesale of Windstream Communications. Joseph started at Windstream Communications in Feb of 2015. Joseph currently resides in the Greater Denver Area.

Windstream Ranking

Windstream NPS

Windstream's Net Promoter Score (NPS) is a -13 with 38% Promoters, 11% Passives, and 51% Detractors. Net Promoter Score tracks whether Windstream's customers would recommend using the product based on a scale of -100 to 100.

Windstream Overall NPS

-13
NPS
38%Promoters
11%Passives
51%Detractors
Windstream Overall NPS

Windstream NPS Trend

-100
-50
0
50
100
Jun 2021
-22
Jun 2021-22
Aug 2021
-19
Aug 2021-19
Sep 2021
-19
Sep 2021-19
Oct 2021
-14
Oct 2021-14
Nov 2021
-1
Nov 2021-1
Dec 2021
-5
Dec 2021-5
Jan 2022
-6
Jan 2022-6
Feb 2022
-8
Feb 2022-8
Mar 2022
-17
Mar 2022-17
Apr 2022
-9
Apr 2022-9
May 2022
-14
May 2022-14
Jun 2022
-13
Jun 2022-13

How Other Brands Compare

Windstream is ranked #4 for NPS among its competitors. Verizon and T-Mobile come in first and second, with AT&T coming in at third. Among those competitors, it is the lowest valued company behind Verizon.

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Windstream's Logo
Windstream
T-Mobile's Logo
T-Mobile
Verizon's Logo
Verizon
AT&T's Logo
AT&T
Global Ranking#-#107#108#-
NPS-131217-8
Social Sentiment Calculated by analyzing social media and other online mentions--NegativeNegative
Valuation Updated every 24 hours for public companies$14.61M$158.64B$241.36B$217.30B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Windstream NPS by Gender

Male customers rated Windstream's NPS 40 points higher than Female customers.

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Male

-20

Windstream's NPS was rated -20 by Male customers on Comparably.

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33%
Promoters
14%
Passives
53%
Detractors

Female

-60

Windstream's NPS was rated -60 by Female customers on Comparably.

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20%
Promoters
0%
Passives
80%
Detractors

Windstream NPS by Ethnicity

Windstream's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.

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-100
-50
0
50
100
Caucasian
-23
Caucasian-23
Other
0
Other0

Windstream NPS by Age

Windstream's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Windstream.
0
20
40
60
80
100
Promoters
33%
Passives
0%
Detractors
67%
36-4033%0%67%
Promoters
100%
Passives
0%
Detractors
0%
41-45100%0%0%
Promoters
0%
Passives
25%
Detractors
75%
56-600%25%75%
Promoters
0%
Passives
0%
Detractors
100%
61-650%0%100%
Promoters
20%
Passives
20%
Detractors
60%
66+20%20%60%

Windstream NPS by Usage

Windstream's NPS was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Windstream.
-100
-50
0
50
100
Less than 1 Year
-34
Less than 1 Year-34
1 to 2 Years
100
1 to 2 Years100
2 to 5 Years
-67
2 to 5 Years-67
5 to 10 Years
-60
5 to 10 Years-60
Over 10 Years
-73
Over 10 Years-73

Windstream NPS vs. Competitors

Compared to its competitors, Windstream's NPS is rated right below AT&T.

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Windstream Customer Reviews

Out of the 3 Windstream customer reviews 1 was positive and 2 were constructive. Windstream customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

What can this brand most improve?
Because of my vociferous complaint I believe the service department is deliberately delaying fixing our phone. Be it known this is the phone of a cancer Psychiatry physician dealing with life and death matters
Review from Houston, TX / Male / Asian or Pacific Islander / 66+
What do you value most about this brand?
Quality, service and good people
Review from Little Rock, AR / Male / Caucasian / 51-55Posted 11 days ago
What can this brand most improve?
My internet speed isn't close to what we're paying to receive. If you call the answer is always to buy more speed
Review from Male / African American/Black / 66+

Windstream Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of Windstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71
71%
29
29%
Windstream Customer Loyalty

Windstream Customer Loyalty Score by Gender

Male customers rated Windstream's Customer Loyalty score 6% higher than Female customers.

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Male
70%
Yes
Female
64%
Yes

Windstream Customer Loyalty Score by Ethnicity

Windstream's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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70
out of 100
Caucasian
55
out of 100
Other

Windstream Customer Loyalty Score by Age

Windstream's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
20%
40%
60%
80%
100%
36-40
40%
36-4040%
41-45
100%
41-45100%
56-60
100%
56-60100%
61-65
40%
61-6540%
66+
82%
66+82%

Windstream Customer Loyalty Score by Usage

Windstream's Customer Loyalty score was rated the highest by customers who have used Windstream's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
70%
1 to 2 Years
70%
2 to 5 Years
70%
5 to 10 Years
46%
Over 10 Years
75%

Windstream Customer Loyalty Score by Industry

Windstream's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.

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Tech
49%
Construction
100%

Windstream Customer Loyalty vs. Competitors

Compared to its competitors, Windstream's Customer Loyalty score is rated right above ANPI, and is preceded by AT&T.

COMPANYCustomer Loyalty Score
Verizon83%
T-Mobile83%
AT&T78%
Windstream71%
ANPIN/A
Birch CommunicationsN/A

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Windstream Product Quality

2.7/5

Windstream has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.

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Windstream Product Information

Windstream’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Windstream's product the highest. Reviewers from the Construction industry rated Windstream the lowest at 1.6.

Website
http://www.windstream.com
Company Size
10,000+ Employees

Industry

Tech
Business Services
Hardware and Devices
Mobile App

Quick Insights into Windstream Product Quality

Windstream's Product Quality score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.

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Ranked Windstream Product Quality the Highest

1 to 2 Years
4.6
41-45
4.6
Other
3

Ranked Windstream Product Quality the Lowest

5 to 10 Years
1.8
Construction
1.6
61-65
1.5

Windstream Product Quality Score by Gender

Male customers rated Windstream's Product Quality score 0.3 stars higher than Female customers.

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Male

2.8/5

Female

2.5/5

Windstream Product Quality Score by Ethnicity

Windstream's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Windstream.
0
1
2
3
4
5
Caucasian
2.7
Caucasian2.7
Other
3
Other3

Windstream Product Quality Score by Age

Windstream's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Windstream.
0
1
2
3
4
5
36-40
2
36-402
41-45
4.6
41-454.6
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
2.7
66+2.7

Windstream Product Quality Score by Usage

Windstream's Product Quality score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.

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Less than 1 Year
2
1 to 2 Years
4.6
2 to 5 Years
2.3
5 to 10 Years
1.8
Over 10 Years
2.2

Windstream Product Quality Score by Industry

Windstream's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
3
Construction
1.6

Windstream Product Quality vs. Competitors

Compared to its competitors, Windstream's Product Quality score is rated right above ANPI, and is preceded by AT&T.

COMPANYProduct Quality Score
Verizon3.7/5
T-Mobile3.4/5
AT&T3.1/5
Windstream2.7/5
ANPIN/A
Birch CommunicationsN/A

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Windstream Pricing

Windstream ROI & Value For Money

2.5/5

Windstream has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.

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Windstream Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Windstream.

Quick Insights into Windstream ROI

Windstream's ROI score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.

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Ranked Windstream ROI the Highest

1 to 2 Years
4.6
41-45
4.6
Tech
3

Ranked Windstream ROI the Lowest

Construction
1.5
Female
1.5
Over 10 Years
1.5

Windstream ROI Score by Gender

Male customers rated Windstream's ROI score 0.9 stars higher than Female customers.

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Male

2.4/5

Female

1.5/5

Windstream ROI Score by Ethnicity

Windstream's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
1
2
3
4
5
Caucasian
2.3
Caucasian2.3
Other
2.7
Other2.7

Windstream ROI Score by Age

Windstream's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

Sign Up for Brand Profile PRO to get the full ROI by Age data of Windstream.
0
1
2
3
4
5
36-40
2
36-402
41-45
4.6
41-454.6
56-60
1.5
56-601.5
61-65
1.5
61-651.5
66+
2.3
66+2.3

Windstream ROI Score by Usage

Windstream's ROI score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.

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Less than 1 Year
2
1 to 2 Years
4.6
2 to 5 Years
2
5 to 10 Years
1.6
Over 10 Years
1.5

Windstream ROI Score by Industry

Windstream's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
3
Construction
1.5

Windstream Pricing vs. Competitors

Compared to its competitors, Windstream's ROI score is rated right above ANPI, and is preceded by AT&T.

COMPANYPricing Score
Verizon3.5/5
T-Mobile3.3/5
AT&T2.9/5
Windstream2.5/5
ANPIN/A
Birch CommunicationsN/A

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Windstream Customer Satisfaction (CSAT)

Windstream Customer Satisfaction (CSAT) Score

46 / 100

Windstream has an overall Customer Satisfaction score of 46 rated by its users and customers.

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Very Satisfied27%
Satisfied19%
Neither Satisfied nor Dissatisfied8%
Dissatisfied15%
Very Dissatisfied31%
Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
31%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Windstream Customer Satisfaction

Windstream's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.

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Ranked Windstream Customer Satisfaction the Highest

Tech
57%
Male
50%
Caucasian
34%

Ranked Windstream Customer Satisfaction the Lowest

Other
33%
61-65
0%
Over 10 Years
0%

Windstream Customer Satisfaction Score by Gender

Windstream's Customer Satisfaction score was rated 50 by Male customers on Comparably.

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50 / 100
Male
Very Satisfied
30%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
30%
Very Dissatisfied
20%

Windstream Customer Satisfaction Score by Ethnicity

CSAT according to Caucasian

Windstream's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.

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34 / 100
Very Satisfied17%
Satisfied17%
Neither Satisfied nor Dissatisfied0%
Dissatisfied0%
Very Dissatisfied66%
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
66%

CSAT according to Other

Windstream's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.

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33 / 100
Very Satisfied33%
Satisfied0%
Neither Satisfied nor Dissatisfied0%
Dissatisfied34%
Very Dissatisfied33%
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%

Windstream Customer Satisfaction Score by Age

Windstream's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
61-65 CSAT Score
0%
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
61-650%
66+ CSAT Score
33%
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
66+33%

Windstream Customer Satisfaction Score by Usage

Windstream's Customer Satisfaction score was rated the highest by customers who have used Windstream's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.

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5 to 10 Years
33
Over 10 Years
0

Windstream Customer Satisfaction Score by Industry

Windstream's Customer Satisfaction score was rated 57 points by Tech industry customers.

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Tech
57

Windstream Customer Satisfaction vs. Competitors

Compared to its competitors, Windstream's Customer Satisfaction score is rated right above ANPI, and is preceded by AT&T.

COMPANYCustomer Satisfaction (CSAT) Score
Verizon68%
T-Mobile58%
AT&T53%
Windstream46%
ANPI0%
Birch Communications0%

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Windstream Customer Service

2.7/5

Windstream has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Windstream's Customer Service

Address

4001 Rodney Parham Road, Little Rock, AR 72212


Website

http://www.windstream.com


Phone Number

(800)843-9214

Quick Insights into Windstream Customer Service

Windstream's Customer Service score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.

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Ranked Windstream Customer Service the Highest

1 to 2 Years
4.6
41-45
4.6
Tech
3

Ranked Windstream Customer Service the Lowest

Construction
1.8
2 to 5 Years
1.5
61-65
1.5

Windstream Customer Service Score by Gender

Male customers rated Windstream's Customer Service score 0.6 stars higher than Female customers.

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Male

2.7/5

Female

2.1/5

Windstream Customer Service Score by Ethnicity

Windstream's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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0
20
40
60
80
100
Caucasian
2.8
Caucasian2.8
Other
2.9
Other2.9

Windstream Customer Service Score by Age

Windstream's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.

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0
20
40
60
80
100
36-40
2.1
36-402.1
41-45
4.6
41-454.6
56-60
1.6
56-601.6
61-65
1.5
61-651.5
66+
2.7
66+2.7

Windstream Customer Service Score by Usage

Windstream's Customer Service score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.

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Less than 1 Year
2
1 to 2 Years
4.6
2 to 5 Years
1.5
5 to 10 Years
1.8
Over 10 Years
2.1

Windstream Customer Service Score by Industry

Windstream's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.

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Tech
3
Construction
1.8

Windstream Customer Service vs. Competitors

Compared to its competitors, Windstream's Customer Service score is rated right above ANPI, and is preceded by AT&T.

COMPANYCustomer Service Score
Verizon3.6/5
T-Mobile3.3/5
AT&T2.9/5
Windstream2.7/5
ANPIN/A
Birch CommunicationsN/A

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Windstream as an Employer

2.8/5

Windstream has a 2.8/5 stars for its overall company culture rated by their employees

  Windstream CEO
bottom
5%
CEO of Windstream

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Windstream scored a -13 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Windstream would recommend the brand to a friend. ENPS measures how likely Windstream employees would recommend working at Windstream to a friend.

Net Promoter Score

-13
NPS Score
38%Promoters
11%Passive
51%Detractors

Employee Net Promoter Score

-17
eNPS Score
37%Promoters
9%Passive
54%Detractors

Global Ranking Snapshot

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4
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5
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6
Apple  Apple CEO
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Tech
7
Nike  Nike CEO
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