-48
NPS
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Windstream
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About Windstream's Brand
Windstream Communications provides voice and data network communications, and managed services to businesses in the United States. Among its major competitors, Windstream is ranked in 5th place for NPS while Aylus Networks is 1st, and Verizon is 2nd.Their current market cap is $14.61M
Brand at a Glance
74%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Windstream CMO
Joseph Harding
Joseph Harding serves as the EVP & Chief Marketing Officer - Enterprise & Wholesale of Windstream Communications. Joseph started at Windstream Communications in Feb of 2015. Joseph currently resides in the Greater Denver Area.
Windstream Ranking
- #4 / 4 of its competitors
Windstream NPS
Windstream's Net Promoter Score (NPS) is a -48 with 22% Promoters, 8% Passives, and 70% Detractors. Net Promoter Score tracks whether Windstream's customers would recommend using the product based on a scale of -100 to 100.
Windstream Overall NPS
| 22% | Promoters |
|---|---|
| 8% | Passives |
| 70% | Detractors |
Windstream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2025 -44 | Jan 2025 | -44 |
Feb 2025 -44 | Feb 2025 | -44 |
Apr 2025 -44 | Apr 2025 | -44 |
May 2025 -46 | May 2025 | -46 |
Jul 2025 -47 | Jul 2025 | -47 |
Sep 2025 -47 | Sep 2025 | -47 |
Oct 2025 -47 | Oct 2025 | -47 |
Nov 2025 -47 | Nov 2025 | -47 |
Jan 2026 -49 | Jan 2026 | -49 |
Feb 2026 -49 | Feb 2026 | -49 |
Mar 2026 -49 | Mar 2026 | -49 |
Apr 2026 -49 | Apr 2026 | -49 |
How Other Brands Compare
Windstream is ranked #4 for NPS among its competitors. Verizon and T-Mobile come in first and second, with AT&T coming in at third. Among those competitors, it is the lowest valued company behind Verizon.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Windstream NPS by Gender
Windstream's NPS was rated -64 by both Female and Male customers on Comparably.
Male
-64
Windstream's NPS was rated -64 by Male customers on Comparably.
15%
Promoters
6%
Passives
79%
Detractors
Female
-64
Windstream's NPS was rated -64 by Female customers on Comparably.
18%
Promoters
0%
Passives
82%
Detractors
Windstream NPS by Ethnicity
Windstream's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -74 | Caucasian | -74 |
Hispanic or Latino 34 | Hispanic or Latino | 34 |
African American/Black -13 | African American/Black | -13 |
Other -58 | Other | -58 |
Windstream NPS by Age
Windstream's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 46-50.
Windstream NPS by Usage
Windstream's NPS was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -52 | Less than 1 Year | -52 |
1 to 2 Years 66 | 1 to 2 Years | 66 |
2 to 5 Years -71 | 2 to 5 Years | -71 |
5 to 10 Years -78 | 5 to 10 Years | -78 |
Over 10 Years -84 | Over 10 Years | -84 |
Windstream NPS vs. Competitors
Compared to its competitors, Windstream's NPS is rated right below AT&T.
| COMPANY | NPS Score | |
|---|---|---|
 | Aylus Networks | 100 |
 | Verizon | 0 |
 | ANPI | N/A |
 | Birch Communications | N/A |
 | T-Mobile | -4 |
 | AT&T | -18 |
| Windstream | -48 |
Windstream Customer Reviews
Out of the 17 Windstream customer reviews 2 were positive and 15 were constructive. Windstream customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Windstream Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Windstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Windstream Customer Loyalty Score by Gender
Male customers rated Windstream's Customer Loyalty score 9% higher than Female customers.
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Male
76%
Yes
Female
67%
Yes
Windstream Customer Loyalty Score by Ethnicity
Windstream's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Windstream.
79
out of 100
Caucasian
40
out of 100
Hispanic or Latino
55
out of 100
African American/Black
55
out of 100
Other
Windstream Customer Loyalty Score by Age
Windstream's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Windstream.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 78% | 26-30 | 78% |
31-35 40% | 31-35 | 40% |
36-40 25% | 36-40 | 25% |
41-45 87% | 41-45 | 87% |
46-50 100% | 46-50 | 100% |
51-55 80% | 51-55 | 80% |
56-60 89% | 56-60 | 89% |
61-65 64% | 61-65 | 64% |
66+ 70% | 66+ | 70% |
Windstream Customer Loyalty Score by Usage
Windstream's Customer Loyalty score was rated the highest by customers who have used Windstream's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Windstream Customer Loyalty Score by Industry
Windstream's Customer Loyalty score was rated the highest by Automotive and Transportation industry customers, and the lowest by Government and Public Policy industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Windstream Customer Loyalty vs. Competitors
Compared to its competitors, Windstream's Customer Loyalty score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aylus Networks | 100% |
| T-Mobile | 82% |
| Verizon | 80% |
| AT&T | 77% |
| Windstream | 74% |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream Product Quality
2/5
Windstream has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
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Windstream Product Information
Windstream’s product quality score is a 2 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Windstream's product the highest. Reviewers from the Automotive and Transportation industry rated Windstream the lowest at 1.5.
- Website
- http://www.windstream.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
Quick Insights into Windstream Product Quality
Windstream's Product Quality score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.
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Ranked Windstream Product Quality the Highest
Ranked Windstream Product Quality the Lowest
Windstream Product Quality Score by Gender
Male customers rated Windstream's Product Quality score 0.1 stars higher than Female customers.
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Male
1.7/5
Female
1.6/5
Windstream Product Quality Score by Ethnicity
Windstream's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.2 | African American/Black | 2.2 |
Other 1.7 | Other | 1.7 |
Windstream Product Quality Score by Age
Windstream's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.1 | 26-30 | 2.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.9 | 36-40 | 1.9 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 2.4 | 51-55 | 2.4 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Windstream Product Quality Score by Usage
Windstream's Product Quality score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Windstream Product Quality Score by Industry
Windstream's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Windstream Product Quality vs. Competitors
Compared to its competitors, Windstream's Product Quality score is rated right above ANPI, and is preceded by Aylus Networks.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.3/5 |
| T-Mobile | 3.1/5 |
| AT&T | 2.9/5 |
| Aylus Networks | 2.5/5 |
| Windstream | 2/5 |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream Pricing
Windstream ROI & Value For Money
1.9/5
Windstream has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Windstream Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Automotive and Transportation industry think that they had the lowest ROI from Windstream.
Quick Insights into Windstream ROI
Windstream's ROI score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.
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Ranked Windstream ROI the Highest
Ranked Windstream ROI the Lowest
Windstream ROI Score by Gender
Male customers rated Windstream's ROI score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Windstream ROI Score by Ethnicity
Windstream's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Windstream.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3.5 | Hispanic or Latino | 3.5 |
African American/Black 2.7 | African American/Black | 2.7 |
Other 1.8 | Other | 1.8 |
Windstream ROI Score by Age
Windstream's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Windstream ROI Score by Usage
Windstream's ROI score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Windstream ROI Score by Industry
Windstream's ROI score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Windstream Pricing vs. Competitors
Compared to its competitors, Windstream's ROI score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Pricing Score | |
|---|---|---|
| Aylus Networks | 5/5 |
| Verizon | 3.1/5 |
| T-Mobile | 3/5 |
| AT&T | 2.6/5 |
| Windstream | 1.9/5 |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream Customer Satisfaction (CSAT)
Windstream Customer Satisfaction (CSAT) Score
26 / 100
Windstream has an overall Customer Satisfaction score of 26 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
10%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
15%
Very Dissatisfied
53%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Windstream Customer Satisfaction
Windstream's Customer Satisfaction score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Windstream Customer Satisfaction the Highest
Ranked Windstream Customer Satisfaction the Lowest
Windstream Customer Satisfaction Score by Gender
Male customers rated Windstream's Customer Satisfaction score 2 points higher than Female customers.
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18 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 19% | |
Very Dissatisfied | 63% |
16 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 3% | |
Neither Satisfied nor Dissatisfied | 7% | |
Dissatisfied | 7% | |
Very Dissatisfied | 70% |
Windstream Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Windstream's Customer Satisfaction (CSAT) score was rated 16% according to Caucasian users and customers.
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16 / 100
Very Satisfied
13%
Satisfied
3%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
71%
CSAT according to Hispanic or Latino
Windstream's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
CSAT according to African American/Black
Windstream's Customer Satisfaction (CSAT) score was rated 24% according to African American/Black users and customers.
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24 / 100
Very Satisfied
13%
Satisfied
11%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
13%
Very Dissatisfied
38%
CSAT according to Other
Windstream's Customer Satisfaction (CSAT) score was rated 9% according to Other users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
18%
Very Dissatisfied
73%
Windstream Customer Satisfaction Score by Age
Windstream's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 25% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 20% | |||||||||||||||
| 41-45 | 50% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 37% | |||||||||||||||
| 56-60 | 15% | |||||||||||||||
| 61-65 | 13% | |||||||||||||||
| 66+ | 10% |
Windstream Customer Satisfaction Score by Usage
Windstream's Customer Satisfaction score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Windstream Customer Satisfaction Score by Industry
Windstream's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Windstream Customer Satisfaction Score by Industry",
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"bars": [
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}Windstream Customer Satisfaction vs. Competitors
Compared to its competitors, Windstream's Customer Satisfaction score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Aylus Networks | 100% |
| Verizon | 54% |
| T-Mobile | 50% |
| AT&T | 45% |
| Windstream | 26% |
| ANPI | 0% |
| Birch Communications | 0% |
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Windstream Customer Service
1.9/5
Windstream has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Windstream's Customer Service
Address
4001 Rodney Parham Road, Little Rock, AR 72212
Website
http://www.windstream.com
Phone Number
(800)843-9214
Quick Insights into Windstream Customer Service
Windstream's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.
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Ranked Windstream Customer Service the Highest
Ranked Windstream Customer Service the Lowest
Windstream Customer Service Score by Gender
Windstream's Customer Service score was rated 1.6 by both Female and Male customers on Comparably.
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Male
1.6/5
Female
1.6/5
Windstream Customer Service Score by Ethnicity
Windstream's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 4 | Hispanic or Latino | 4 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.9 | Other | 1.9 |
Windstream Customer Service Score by Age
Windstream's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Windstream.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.1 | 26-30 | 3.1 |
31-35 1.5 | 31-35 | 1.5 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.9 | 41-45 | 2.9 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Windstream Customer Service Score by Usage
Windstream's Customer Service score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Windstream Customer Service Score by Industry
Windstream's Customer Service score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Windstream Customer Service vs. Competitors
Compared to its competitors, Windstream's Customer Service score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Customer Service Score | |
|---|---|---|
| Aylus Networks | 5/5 |
| Verizon | 3.1/5 |
| T-Mobile | 3/5 |
| AT&T | 2.6/5 |
| Windstream | 1.9/5 |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream as an Employer
2.5/5
Windstream has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Windstream scored a -48 for Net Promoter Score and a -28 for Employee Net Promoter Score. NPS gauges how likely a customer of Windstream would recommend the brand to a friend. ENPS measures how likely Windstream employees would recommend working at Windstream to a friend.
Net Promoter Score
-48
NPS Score
| 22% | Promoters |
|---|---|
| 8% | Passive |
| 70% | Detractors |
Employee Net Promoter Score
-28
eNPS Score
| 31% | Promoters |
|---|---|
| 10% | Passive |
| 59% | Detractors |
