-13
NPS
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Windstream
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About Windstream's Brand
Windstream Communications provides voice and data network communications, and managed services to businesses in the United States. Among its major competitors, Windstream is ranked in 4th place for NPS while Verizon is 1st, and T-Mobile is 2nd.Their current market cap is $14.61M
Brand at a Glance
71%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.7/5
Customer Service
Windstream CMO
Joseph Harding
Joseph Harding serves as the EVP & Chief Marketing Officer - Enterprise & Wholesale of Windstream Communications. Joseph started at Windstream Communications in Feb of 2015. Joseph currently resides in the Greater Denver Area.
Windstream Ranking
- #4 / 4 of its competitors
Windstream NPS
Windstream's Net Promoter Score (NPS) is a -13 with 38% Promoters, 11% Passives, and 51% Detractors. Net Promoter Score tracks whether Windstream's customers would recommend using the product based on a scale of -100 to 100.
Windstream Overall NPS
| 38% | Promoters |
|---|---|
| 11% | Passives |
| 51% | Detractors |
Windstream NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 -22 | Jun 2021 | -22 |
Aug 2021 -19 | Aug 2021 | -19 |
Sep 2021 -19 | Sep 2021 | -19 |
Oct 2021 -14 | Oct 2021 | -14 |
Nov 2021 -1 | Nov 2021 | -1 |
Dec 2021 -5 | Dec 2021 | -5 |
Jan 2022 -6 | Jan 2022 | -6 |
Feb 2022 -8 | Feb 2022 | -8 |
Mar 2022 -17 | Mar 2022 | -17 |
Apr 2022 -9 | Apr 2022 | -9 |
May 2022 -14 | May 2022 | -14 |
Jun 2022 -13 | Jun 2022 | -13 |
How Other Brands Compare
Windstream is ranked #4 for NPS among its competitors. Verizon and T-Mobile come in first and second, with AT&T coming in at third. Among those competitors, it is the lowest valued company behind Verizon.
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What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Windstream NPS by Gender
Male customers rated Windstream's NPS 40 points higher than Female customers.
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Male
-20
Windstream's NPS was rated -20 by Male customers on Comparably.
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33%
Promoters
14%
Passives
53%
Detractors
Female
-60
Windstream's NPS was rated -60 by Female customers on Comparably.
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20%
Promoters
0%
Passives
80%
Detractors
Windstream NPS by Ethnicity
Windstream's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
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-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Other 0 | Other | 0 |
Windstream NPS by Age
Windstream's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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Windstream NPS by Usage
Windstream's NPS was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
1 to 2 Years 100 | 1 to 2 Years | 100 |
2 to 5 Years -67 | 2 to 5 Years | -67 |
5 to 10 Years -60 | 5 to 10 Years | -60 |
Over 10 Years -73 | Over 10 Years | -73 |
Windstream NPS vs. Competitors
Compared to its competitors, Windstream's NPS is rated right below AT&T.
| COMPANY | NPS Score | |
|---|---|---|
 | Verizon | 17 |
 | T-Mobile | 12 |
 | ANPI | N/A |
 | Birch Communications | N/A |
 | AT&T | -8 |
| Windstream | -13 |
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Windstream Customer Reviews
Out of the 3 Windstream customer reviews 1 was positive and 2 were constructive. Windstream customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Windstream Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Windstream users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Windstream Customer Loyalty Score by Gender
Male customers rated Windstream's Customer Loyalty score 6% higher than Female customers.
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Male
70%
Yes
Female
64%
Yes
Windstream Customer Loyalty Score by Ethnicity
Windstream's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
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70
out of 100
Caucasian
55
out of 100
Other
Windstream Customer Loyalty Score by Age
Windstream's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 40% | 36-40 | 40% |
41-45 100% | 41-45 | 100% |
56-60 100% | 56-60 | 100% |
61-65 40% | 61-65 | 40% |
66+ 82% | 66+ | 82% |
Windstream Customer Loyalty Score by Usage
Windstream's Customer Loyalty score was rated the highest by customers who have used Windstream's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Windstream Customer Loyalty Score by Industry
Windstream's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Tech industry customers.
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Windstream Customer Loyalty vs. Competitors
Compared to its competitors, Windstream's Customer Loyalty score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Verizon | 83% |
| T-Mobile | 83% |
| AT&T | 78% |
| Windstream | 71% |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream Product Quality
2.7/5
Windstream has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Windstream Product Information
Windstream’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Windstream's product the highest. Reviewers from the Construction industry rated Windstream the lowest at 1.6.
- Website
- http://www.windstream.com
- Company Size
- 10,000+ Employees
Industry
Tech
Business Services
Hardware and Devices
Mobile App
Quick Insights into Windstream Product Quality
Windstream's Product Quality score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.
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Ranked Windstream Product Quality the Highest
Ranked Windstream Product Quality the Lowest
Windstream Product Quality Score by Gender
Male customers rated Windstream's Product Quality score 0.3 stars higher than Female customers.
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Male
2.8/5
Female
2.5/5
Windstream Product Quality Score by Ethnicity
Windstream's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 3 | Other | 3 |
Windstream Product Quality Score by Age
Windstream's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 4.6 | 41-45 | 4.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
Windstream Product Quality Score by Usage
Windstream's Product Quality score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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Windstream Product Quality Score by Industry
Windstream's Product Quality score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Windstream Product Quality vs. Competitors
Compared to its competitors, Windstream's Product Quality score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Product Quality Score | |
|---|---|---|
| Verizon | 3.7/5 |
| T-Mobile | 3.4/5 |
| AT&T | 3.1/5 |
| Windstream | 2.7/5 |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream Pricing
Windstream ROI & Value For Money
2.5/5
Windstream has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Windstream Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Construction industry think that they had the lowest ROI from Windstream.
Quick Insights into Windstream ROI
Windstream's ROI score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.
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Ranked Windstream ROI the Highest
Ranked Windstream ROI the Lowest
Windstream ROI Score by Gender
Male customers rated Windstream's ROI score 0.9 stars higher than Female customers.
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Male
2.4/5
Female
1.5/5
Windstream ROI Score by Ethnicity
Windstream's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Other 2.7 | Other | 2.7 |
Windstream ROI Score by Age
Windstream's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2 | 36-40 | 2 |
41-45 4.6 | 41-45 | 4.6 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Windstream ROI Score by Usage
Windstream's ROI score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Windstream ROI Score by Industry
Windstream's ROI score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Windstream Pricing vs. Competitors
Compared to its competitors, Windstream's ROI score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Pricing Score | |
|---|---|---|
| Verizon | 3.5/5 |
| T-Mobile | 3.3/5 |
| AT&T | 2.9/5 |
| Windstream | 2.5/5 |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream Customer Satisfaction (CSAT)
Windstream Customer Satisfaction (CSAT) Score
46 / 100
Windstream has an overall Customer Satisfaction score of 46 rated by its users and customers.
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Very Satisfied
27%
Satisfied
19%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
15%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Windstream Customer Satisfaction
Windstream's Customer Satisfaction score was rated highest by customers from the Tech industry, and rated lowest by customers who have used Windstream's products/services for Over 10 Years.
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Ranked Windstream Customer Satisfaction the Highest
Ranked Windstream Customer Satisfaction the Lowest
Windstream Customer Satisfaction Score by Gender
Windstream's Customer Satisfaction score was rated 50 by Male customers on Comparably.
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50 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 30% | |
Very Dissatisfied | 20% |
Windstream Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Windstream's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
17%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
66%
CSAT according to Other
Windstream's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
34%
Very Dissatisfied
33%
Windstream Customer Satisfaction Score by Age
Windstream's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% | |||||||||||||||
| 66+ | 33% |
Windstream Customer Satisfaction Score by Usage
Windstream's Customer Satisfaction score was rated the highest by customers who have used Windstream's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Windstream Customer Satisfaction Score by Industry
Windstream's Customer Satisfaction score was rated 57 points by Tech industry customers.
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"title": "Windstream Customer Satisfaction Score by Industry",
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"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
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}Windstream Customer Satisfaction vs. Competitors
Compared to its competitors, Windstream's Customer Satisfaction score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Verizon | 68% |
| T-Mobile | 58% |
| AT&T | 53% |
| Windstream | 46% |
| ANPI | 0% |
| Birch Communications | 0% |
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Windstream Customer Service
2.7/5
Windstream has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Windstream's Customer Service
Address
4001 Rodney Parham Road, Little Rock, AR 72212
Website
http://www.windstream.com
Phone Number
(800)843-9214
Quick Insights into Windstream Customer Service
Windstream's Customer Service score was rated highest by customers who have used Windstream's products/services for 1 to 2 Years, and rated lowest by customers ages 61-65.
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Ranked Windstream Customer Service the Highest
Ranked Windstream Customer Service the Lowest
Windstream Customer Service Score by Gender
Male customers rated Windstream's Customer Service score 0.6 stars higher than Female customers.
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Male
2.7/5
Female
2.1/5
Windstream Customer Service Score by Ethnicity
Windstream's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Other 2.9 | Other | 2.9 |
Windstream Customer Service Score by Age
Windstream's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 2.1 | 36-40 | 2.1 |
41-45 4.6 | 41-45 | 4.6 |
56-60 1.6 | 56-60 | 1.6 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.7 | 66+ | 2.7 |
Windstream Customer Service Score by Usage
Windstream's Customer Service score was rated the highest by customers who have used Windstream's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Windstream Customer Service Score by Industry
Windstream's Customer Service score was rated the highest by Tech industry customers, and the lowest by Construction industry customers.
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Windstream Customer Service vs. Competitors
Compared to its competitors, Windstream's Customer Service score is rated right above ANPI, and is preceded by AT&T.
| COMPANY | Customer Service Score | |
|---|---|---|
| Verizon | 3.6/5 |
| T-Mobile | 3.3/5 |
| AT&T | 2.9/5 |
| Windstream | 2.7/5 |
| ANPI | N/A |
| Birch Communications | N/A |
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Windstream as an Employer
2.8/5
Windstream has a 2.8/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Windstream scored a -13 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Windstream would recommend the brand to a friend. ENPS measures how likely Windstream employees would recommend working at Windstream to a friend.
Net Promoter Score
-13
NPS Score
| 38% | Promoters |
|---|---|
| 11% | Passive |
| 51% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 37% | Promoters |
|---|---|
| 9% | Passive |
| 54% | Detractors |
