56
NPS
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Piedmont Airlines
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About Piedmont Airlines' Brand
Piedmont Airlines is an American regional airline operating for American Eagle. Among its major competitors, Piedmont Airlines is ranked in 1st place for NPS while Republic Airways Holdings is 2nd, and Envoy Air is 3rd.
Brand at a Glance
79%
Customer Loyalty
3.7/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
Piedmont Airlines Ranking
- #1 / 4 of its competitors
Piedmont Airlines NPS
Piedmont Airlines's Net Promoter Score (NPS) is a 56 with 78% Promoters, 0% Passives, and 22% Detractors. Net Promoter Score tracks whether Piedmont Airlines's customers would recommend using the product based on a scale of -100 to 100.
Piedmont Airlines Overall NPS
| 78% | Promoters |
|---|---|
| 0% | Passives |
| 22% | Detractors |
Piedmont Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Dec 2021 100 | Dec 2021 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Oct 2022 60 | Oct 2022 | 60 |
Jul 2023 67 | Jul 2023 | 67 |
Feb 2024 71 | Feb 2024 | 71 |
Aug 2025 50 | Aug 2025 | 50 |
Nov 2025 55 | Nov 2025 | 55 |
How Other Brands Compare
Piedmont Airlines is ranked first for NPS among its competitors. Republic Airways Holdings and Envoy Air come in second and third, with American Airlines coming in at #4.
Piedmont Airlines |  American Airlines |  Republic Airways Holdings |  Envoy Air | |
| Global Ranking | #- | #138 | #- | #- |
| NPS | 56 | 14 | 23 | 16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.95B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Piedmont Airlines NPS vs. Competitors
Compared to its competitors, Piedmont Airlines's NPS is rated right above Republic Airways Holdings.
| COMPANY | NPS Score | |
|---|---|---|
| Piedmont Airlines | 56 |
| Republic Airways Holdings | 23 |
| Envoy Air | 16 |
| American Airlines | 14 |
 | PSA Airlines | 0 |
 | Bay Bank | N/A |
Piedmont Airlines Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Piedmont Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Piedmont Airlines Customer Loyalty vs. Competitors
Compared to its competitors, Piedmont Airlines's Customer Loyalty score is rated right above Envoy Air.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Piedmont Airlines | 79% |
| Envoy Air | 70% |
| American Airlines | 70% |
| Republic Airways Holdings | 68% |
| PSA Airlines | 68% |
| Bay Bank | N/A |
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Piedmont Airlines Product Quality
3.7/5
Piedmont Airlines has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Piedmont Airlines Product Information
Piedmont Airlines’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Travel
Piedmont Airlines Product Quality vs. Competitors
Compared to its competitors, Piedmont Airlines's Product Quality score is rated right above American Airlines, and is preceded by Republic Airways Holdings.
| COMPANY | Product Quality Score | |
|---|---|---|
| Republic Airways Holdings | 3.9/5 |
| Piedmont Airlines | 3.7/5 |
| American Airlines | 3.4/5 |
| PSA Airlines | 3.2/5 |
| Envoy Air | 3.2/5 |
| Bay Bank | N/A |
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Piedmont Airlines Pricing
Piedmont Airlines ROI & Value For Money
3.9/5
Piedmont Airlines has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Piedmont Airlines Pricing vs. Competitors
Compared to its competitors, Piedmont Airlines's ROI score is rated right above PSA Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| Piedmont Airlines | 3.9/5 |
| PSA Airlines | 3.7/5 |
| American Airlines | 3.4/5 |
| Republic Airways Holdings | 3.1/5 |
| Envoy Air | 2.8/5 |
| Bay Bank | N/A |
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Piedmont Airlines Customer Satisfaction (CSAT)
Piedmont Airlines Customer Satisfaction (CSAT) Score
67 / 100
Piedmont Airlines has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Piedmont Airlines Customer Satisfaction vs. Competitors
Compared to its competitors, Piedmont Airlines's Customer Satisfaction score is rated right above PSA Airlines, and is preceded by Republic Airways Holdings.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Republic Airways Holdings | 100% |
| Piedmont Airlines | 67% |
| PSA Airlines | 67% |
| American Airlines | 65% |
| Envoy Air | 63% |
| Bay Bank | 0% |
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Piedmont Airlines Customer Service
3.9/5
Piedmont Airlines has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Piedmont Airlines's Customer Service
Address
Salisbury, MD 21804
Website
http://piedmont-airlines.com/
Phone Number
(410)548-2901
Piedmont Airlines Customer Service vs. Competitors
Compared to its competitors, Piedmont Airlines's Customer Service score is rated right above PSA Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| Piedmont Airlines | 3.9/5 |
| PSA Airlines | 3.5/5 |
| American Airlines | 3.4/5 |
| Envoy Air | 3.2/5 |
| Republic Airways Holdings | 3.1/5 |
| Bay Bank | N/A |
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Piedmont Airlines as an Employer
2.6/5
Piedmont Airlines has a 2.6/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Piedmont Airlines scored a 56 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Piedmont Airlines would recommend the brand to a friend. ENPS measures how likely Piedmont Airlines employees would recommend working at Piedmont Airlines to a friend.
Net Promoter Score
56
NPS Score
| 78% | Promoters |
|---|---|
| 0% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
