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NPS
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PSA Airlines
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About PSA Airlines' Brand
PSA is the fastest growing regional airline! Among its major competitors, PSA Airlines is ranked in 6th place for NPS while Mesa Air Group is 1st, and Piedmont Airlines is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.2/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
PSA Airlines Ranking
- #4 / 4 of its competitors
PSA Airlines NPS
PSA Airlines's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether PSA Airlines's customers would recommend using the product based on a scale of -100 to 100.
PSA Airlines Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
PSA Airlines NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Jul 2023 50 | Jul 2023 | 50 |
Aug 2023 20 | Aug 2023 | 20 |
Mar 2024 17 | Mar 2024 | 17 |
Oct 2024 -1 | Oct 2024 | -1 |
How Other Brands Compare
PSA Airlines is ranked #4 for NPS among its competitors. Mesa Air Group and Piedmont Airlines come in first and second, with American Airlines coming in at third.
PSA Airlines |  American Airlines |  Mesa Air Group |  Piedmont Airlines | |
| Global Ranking | #- | #138 | #- | #- |
| NPS | 0 | 14 | 66 | 56 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.95B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PSA Airlines NPS vs. Competitors
Compared to its competitors, PSA Airlines's NPS is rated right below American Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| Mesa Air Group | 66 |
| Piedmont Airlines | 56 |
 | Republic Airways Holdings | 23 |
 | Envoy Air | 16 |
| American Airlines | 14 |
| PSA Airlines | 0 |
PSA Airlines Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of PSA Airlines users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PSA Airlines Customer Loyalty vs. Competitors
Compared to its competitors, PSA Airlines's Customer Loyalty score is rated right below Republic Airways Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Piedmont Airlines | 79% |
| Mesa Air Group | 73% |
| Envoy Air | 70% |
| American Airlines | 70% |
| Republic Airways Holdings | 68% |
| PSA Airlines | 68% |
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PSA Airlines Product Quality
3.2/5
PSA Airlines has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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PSA Airlines Product Information
PSA Airlines’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.psaairlines.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Travel
PSA Airlines Product Quality vs. Competitors
Compared to its competitors, PSA Airlines's Product Quality score is rated right above Envoy Air, and is preceded by American Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Republic Airways Holdings | 3.9/5 |
| Mesa Air Group | 3.7/5 |
| Piedmont Airlines | 3.7/5 |
| American Airlines | 3.4/5 |
| PSA Airlines | 3.2/5 |
| Envoy Air | 3.2/5 |
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PSA Airlines Pricing
PSA Airlines ROI & Value For Money
3.7/5
PSA Airlines has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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PSA Airlines Pricing vs. Competitors
Compared to its competitors, PSA Airlines's ROI score is rated right above American Airlines, and is preceded by Mesa Air Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Piedmont Airlines | 3.9/5 |
| Mesa Air Group | 3.8/5 |
| PSA Airlines | 3.7/5 |
| American Airlines | 3.4/5 |
| Republic Airways Holdings | 3.1/5 |
| Envoy Air | 2.8/5 |
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PSA Airlines Customer Satisfaction (CSAT)
PSA Airlines Customer Satisfaction (CSAT) Score
67 / 100
PSA Airlines has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PSA Airlines Customer Satisfaction vs. Competitors
Compared to its competitors, PSA Airlines's Customer Satisfaction score is rated right above American Airlines, and is preceded by Piedmont Airlines.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Republic Airways Holdings | 100% |
| Piedmont Airlines | 67% |
| PSA Airlines | 67% |
| American Airlines | 65% |
| Envoy Air | 63% |
| Mesa Air Group | 60% |
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PSA Airlines Customer Service
3.5/5
PSA Airlines has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About PSA Airlines's Customer Service
Address
3400 Terminal Drive, Vandalia, OH 45377
Website
http://www.psaairlines.com/
Phone Number
(800)235-0986
PSA Airlines Customer Service vs. Competitors
Compared to its competitors, PSA Airlines's Customer Service score is rated right above American Airlines, and is preceded by Mesa Air Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Piedmont Airlines | 3.9/5 |
| Mesa Air Group | 3.8/5 |
| PSA Airlines | 3.5/5 |
| American Airlines | 3.4/5 |
| Envoy Air | 3.2/5 |
| Republic Airways Holdings | 3.1/5 |
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PSA Airlines as an Employer
Consumer vs. Employees
PSA Airlines scored a 0 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of PSA Airlines would recommend the brand to a friend. ENPS measures how likely PSA Airlines employees would recommend working at PSA Airlines to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 40% | Promoters |
|---|---|
| 20% | Passive |
| 40% | Detractors |
