39
NPS
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Ping An
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About Ping An's Brand
Ping An Insurance Company is a holding company deals with insurance, banking, and financial service. Among its major competitors, Ping An is ranked in 1st place for NPS while Okta is 2nd, and Centrify is 3rd.
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
3.9/5
Customer Service
Ping An Ranking
- #1 / 4 of its competitors
Ping An NPS
Ping An's Net Promoter Score (NPS) is a 39 with 64% Promoters, 11% Passives, and 25% Detractors. Net Promoter Score tracks whether Ping An's customers would recommend using the product based on a scale of -100 to 100.
Ping An Overall NPS
| 64% | Promoters |
|---|---|
| 11% | Passives |
| 25% | Detractors |
Ping An NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 71 | Feb 2022 | 71 |
Jul 2022 74 | Jul 2022 | 74 |
Aug 2022 75 | Aug 2022 | 75 |
Oct 2022 64 | Oct 2022 | 64 |
Nov 2022 57 | Nov 2022 | 57 |
Aug 2023 52 | Aug 2023 | 52 |
Sep 2023 50 | Sep 2023 | 50 |
Nov 2023 44 | Nov 2023 | 44 |
Jan 2024 37 | Jan 2024 | 37 |
Apr 2024 40 | Apr 2024 | 40 |
Sep 2024 34 | Sep 2024 | 34 |
Jan 2025 39 | Jan 2025 | 39 |
How Other Brands Compare
Ping An is ranked first for NPS among its competitors. Okta and Centrify come in second and third, with Prudential coming in at #4.
Ping An |  Prudential |  Okta |  Centrify | |
| Global Ranking | #- | #176 | #- | #- |
| NPS | 39 | -4 | 30 | 0 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $36.42B | $28.27B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ping An NPS by Gender
Ping An's NPS was rated 34 by Male customers on Comparably.
Male
34
Ping An's NPS was rated 34 by Male customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Female
N/A
Ping An's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Ping An NPS by Ethnicity
Ping An's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 100 | African American/Black | 100 |
Other 34 | Other | 34 |
Ping An NPS by Age
Ping An's NPS was rated 34 points by customers ages 18-25 on Comparably.
Ping An NPS by Usage
Ping An's NPS was rated 50 points by customers who have used Ping An's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 50 | Less than 1 Year | 50 |
Ping An NPS vs. Competitors
Compared to its competitors, Ping An's NPS is rated right above Okta.
| COMPANY | NPS Score | |
|---|---|---|
| Ping An | 39 |
| Okta | 30 |
| Centrify | 0 |
| Prudential | -4 |
Ping An Customer Reviews
Out of the 3 Ping An customer reviews 3 were positive and 0 were constructive. Ping An customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Ping An Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of Ping An users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ping An Customer Loyalty Score by Gender
Ping An's Customer Loyalty score was rated 85 by Male customers on Comparably.
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Male
85%
Yes
Female
N/A
Yes
Ping An Customer Loyalty Score by Ethnicity
Ping An's Customer Loyalty score was rated the highest by Other customers, and the lowest by African American/Black customers.
% who answered "Yes"
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78
out of 100
African American/Black
100
out of 100
Other
Ping An Customer Loyalty Score by Age
Ping An's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
Ping An Customer Loyalty Score by Usage
Ping An's Customer Loyalty score was rated 78% by customers who have used Ping An's products/services for Less than 1 Year.
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Ping An Customer Loyalty vs. Competitors
Compared to its competitors, Ping An's Customer Loyalty score is rated right above Prudential.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Ping An | 79% |
| Prudential | 75% |
| Okta | 66% |
| Centrify | 10% |
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Ping An Product Quality
4/5
Ping An has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ping An Product Information
Ping An’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.pingan.com/
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Insurance
Quick Insights into Ping An Product Quality
Ping An's Product Quality score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Ping An Product Quality the Highest
Ranked Ping An Product Quality the Lowest
Ping An Product Quality Score by Gender
Ping An's Product Quality score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Ping An Product Quality Score by Ethnicity
Ping An's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 5 | African American/Black | 5 |
Other 3.5 | Other | 3.5 |
Ping An Product Quality Score by Age
Ping An's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
Ping An Product Quality Score by Usage
Ping An's Product Quality score was rated 3.9 stars by customers who have used Ping An's products/services for Less than 1 Year.
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Ping An Product Quality vs. Competitors
Compared to its competitors, Ping An's Product Quality score is rated right above Okta.
| COMPANY | Product Quality Score | |
|---|---|---|
| Ping An | 4/5 |
| Okta | 4/5 |
| Centrify | 3.7/5 |
| Prudential | 3.3/5 |
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Ping An Pricing
Ping An ROI & Value For Money
4/5
Ping An has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Ping An ROI
Ping An's ROI score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Ping An ROI the Highest
Ranked Ping An ROI the Lowest
Ping An ROI Score by Gender
Ping An's ROI score was rated 3.6 by Male customers on Comparably.
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Male
3.6/5
Female
N/A
Ping An ROI Score by Ethnicity
Ping An's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
African American/Black 4.4 | African American/Black | 4.4 |
Other 3 | Other | 3 |
Ping An ROI Score by Age
Ping An's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Ping An ROI Score by Usage
Ping An's ROI score was rated 2.9 stars by customers who have used Ping An's products/services for Less than 1 Year.
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Ping An Pricing vs. Competitors
Compared to its competitors, Ping An's ROI score is rated right above Okta.
| COMPANY | Pricing Score | |
|---|---|---|
| Ping An | 4/5 |
| Okta | 3.7/5 |
| Centrify | 3.7/5 |
| Prudential | 3.2/5 |
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Ping An Customer Satisfaction (CSAT)
Ping An Customer Satisfaction (CSAT) Score
67 / 100
Ping An has an overall Customer Satisfaction score of 67 rated by its users and customers.
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Very Satisfied
47%
Satisfied
20%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ping An Customer Satisfaction
Ping An's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Ping An Customer Satisfaction the Highest
Ranked Ping An Customer Satisfaction the Lowest
Ping An Customer Satisfaction Score by Gender
Ping An's Customer Satisfaction score was rated 84 by Male customers on Comparably.
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84 / 100
MaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 16% |
Ping An Customer Satisfaction Score by Ethnicity
CSAT according to African American/Black
Ping An's Customer Satisfaction (CSAT) score was rated 75% according to African American/Black users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to Other
Ping An's Customer Satisfaction (CSAT) score was rated 67% according to Other users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Ping An Customer Satisfaction Score by Age
Ping An's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% |
Ping An Customer Satisfaction Score by Usage
Ping An's Customer Satisfaction score was rated 50 points by customers who have used Ping An's products/services for Less than 1 Year.
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Ping An Customer Satisfaction vs. Competitors
Compared to its competitors, Ping An's Customer Satisfaction score is rated right above Prudential, and is preceded by Okta.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Okta | 70% |
| Ping An | 67% |
| Prudential | 55% |
| Centrify | 0% |
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Ping An Customer Service
3.9/5
Ping An has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Ping An's Customer Service
Address
China
Website
http://www.pingan.com/
Phone Number
86-400-8866-338
Quick Insights into Ping An Customer Service
Ping An's Customer Service score was rated highest by African American/Black customers, and rated lowest by Other customers.
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Ranked Ping An Customer Service the Highest
Ranked Ping An Customer Service the Lowest
Ping An Customer Service Score by Gender
Ping An's Customer Service score was rated 3.7 by Male customers on Comparably.
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Male
3.7/5
Female
N/A
Ping An Customer Service Score by Ethnicity
Ping An's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
African American/Black 4.5 | African American/Black | 4.5 |
Other 3.3 | Other | 3.3 |
Ping An Customer Service Score by Age
Ping An's Customer Service score was rated 4.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
Ping An Customer Service Score by Usage
Ping An's Customer Service score was rated 3.2 stars by customers who have used Ping An's products/services for Less than 1 Year.
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Ping An Customer Service vs. Competitors
Compared to its competitors, Ping An's Customer Service score is rated right above Okta.
| COMPANY | Customer Service Score | |
|---|---|---|
| Ping An | 3.9/5 |
| Okta | 3.6/5 |
| Centrify | 3.3/5 |
| Prudential | 3.2/5 |
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Ping An as an Employer
4.1/5
Ping An has a 4.1/5 stars for its overall company culture rated by their employees
top
35%
Consumer vs. Employees
Ping An scored a 39 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Ping An would recommend the brand to a friend. ENPS measures how likely Ping An employees would recommend working at Ping An to a friend.
Net Promoter Score
39
NPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
