34
NPS
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PJC
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About PJC's Brand
PJC is an early stage venture capital firm focusing on investments in software and technology enabled services. Among its major competitors, PJC is ranked in 3rd place for NPS while Rexall is 1st, and William Blair is 2nd.
Brand at a Glance
55%
Customer Loyalty
3.7/5
Product Quality
3.5/5
Pricing
4.5/5
Customer Service
PJC Ranking
- #2 / 4 of its competitors
PJC NPS
PJC's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether PJC's customers would recommend using the product based on a scale of -100 to 100.
PJC Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
PJC NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 -100 | May 2022 | -100 |
Feb 2023 0 | Feb 2023 | 0 |
Mar 2024 33 | Mar 2024 | 33 |
How Other Brands Compare
PJC is ranked second for NPS among its competitors. William Blair and Jefferies & Company come in first and third, with Shoppers Drug Mart coming in at #4.
PJC |  William Blair |  Shoppers Drug Mart |  Jefferies & Company | |
| Global Ranking | #- | #879 | #- | #- |
| NPS | 34 | 44 | 21 | 28 |
| Valuation Updated every 24 hours for public companies | - | - | $13.95B | $7.60B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PJC NPS vs. Competitors
Compared to its competitors, PJC's NPS is rated right above Jefferies & Company, and is preceded by William Blair.
| COMPANY | NPS Score | |
|---|---|---|
 | Rexall | 100 |
| William Blair | 44 |
| PJC | 34 |
| Jefferies & Company | 28 |
| Shoppers Drug Mart | 21 |
PJC Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of PJC users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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PJC Customer Loyalty vs. Competitors
Compared to its competitors, PJC's Customer Loyalty score is rated right below Shoppers Drug Mart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Rexall | 100% |
| Jefferies & Company | 87% |
| William Blair | 79% |
| Shoppers Drug Mart | 76% |
| PJC | 55% |
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PJC Product Quality
3.7/5
PJC has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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PJC Product Information
PJC’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://pjc.vc/
Industry
Tech
Energy
Enterprise
FinTech
Hardware and Devices
SaaS
Venture Capital & Private Equity
PJC Product Quality vs. Competitors
Compared to its competitors, PJC's Product Quality score is rated right above Jefferies & Company, and is preceded by William Blair.
| COMPANY | Product Quality Score | |
|---|---|---|
| Rexall | 5/5 |
| William Blair | 4.1/5 |
| PJC | 3.7/5 |
| Jefferies & Company | 3.6/5 |
| Shoppers Drug Mart | 3.6/5 |
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PJC Pricing
PJC ROI & Value For Money
3.5/5
PJC has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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PJC Pricing vs. Competitors
Compared to its competitors, PJC's ROI score is rated right below Rexall.
| COMPANY | Pricing Score | |
|---|---|---|
| Jefferies & Company | 4.2/5 |
| William Blair | 4.1/5 |
| Shoppers Drug Mart | 3.6/5 |
| Rexall | 3.5/5 |
| PJC | 3.5/5 |
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PJC Customer Satisfaction (CSAT)
PJC Customer Satisfaction (CSAT) Score
100 / 100
PJC has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
PJC Customer Satisfaction vs. Competitors
Compared to its competitors, PJC's Customer Satisfaction score is rated right above William Blair, and is preceded by Rexall.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rexall | 100% |
| PJC | 100% |
| William Blair | 77% |
| Jefferies & Company | 76% |
| Shoppers Drug Mart | 70% |
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PJC Customer Service
4.5/5
PJC has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About PJC's Customer Service
Address
211 Congress Street, Suite 210, Boston, MA 02127
Website
http://pjc.vc/
PJC Customer Service vs. Competitors
Compared to its competitors, PJC's Customer Service score is rated right above William Blair, and is preceded by Rexall.
| COMPANY | Customer Service Score | |
|---|---|---|
| Rexall | 4.5/5 |
| PJC | 4.5/5 |
| William Blair | 4.3/5 |
| Jefferies & Company | 4.1/5 |
| Shoppers Drug Mart | 3.7/5 |
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Consumer vs. Employees
PJC scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of PJC would recommend the brand to a friend. ENPS measures how likely PJC employees would recommend working at PJC to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
