-26
NPS
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Plastiq
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About Plastiq's Brand
"Plastiq is the only online payments service that allows cardholders to pay any bill or invoice using a credit card, regardless of acceptance." Among its major competitors, Plastiq is ranked in 3rd place for NPS while Block is 1st, and KUBRA is 2nd.Their current valuation is $900.00M
Brand at a Glance
53%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
2.9/5
Customer Service
Plastiq Ranking
- #3 / 4 of its competitors
Plastiq NPS
Plastiq's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether Plastiq's customers would recommend using the product based on a scale of -100 to 100.
Plastiq Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
Plastiq NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 -100 | Jun 2020 | -100 |
Jul 2021 -60 | Jul 2021 | -60 |
Aug 2021 -55 | Aug 2021 | -55 |
Sep 2021 -29 | Sep 2021 | -29 |
Nov 2021 -29 | Nov 2021 | -29 |
Dec 2021 -27 | Dec 2021 | -27 |
Feb 2022 -31 | Feb 2022 | -31 |
Apr 2022 -29 | Apr 2022 | -29 |
Aug 2022 -25 | Aug 2022 | -25 |
Oct 2022 -27 | Oct 2022 | -27 |
Nov 2022 -29 | Nov 2022 | -29 |
Jan 2023 -25 | Jan 2023 | -25 |
How Other Brands Compare
Plastiq is ranked third for NPS among its competitors. Block and KUBRA come in first and second, with WePay coming in at #4. Among those competitors, it is the third most valued company behind Block.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plastiq NPS by Gender
Plastiq's NPS was rated -60 by Female customers on Comparably.
Female
-60
Plastiq's NPS was rated -60 by Female customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Male
N/A
Plastiq's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Plastiq NPS by Ethnicity
Plastiq's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Plastiq Customer Reviews
Out of the 5 Plastiq customer reviews 0 were positive and 5 were constructive. Plastiq customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Plastiq Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Plastiq users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plastiq Customer Loyalty Score by Gender
Plastiq's Customer Loyalty score was rated 28 by Female customers on Comparably.
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Female
28%
Yes
Male
N/A
Yes
Plastiq Customer Loyalty Score by Ethnicity
Plastiq's Customer Loyalty score was rated 10% by Caucasian customers on Comparably.
% who answered "Yes"
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10
out of 100
Caucasian
Plastiq Customer Loyalty vs. Competitors
Compared to its competitors, Plastiq's Customer Loyalty score is rated right above WePay, and is preceded by Block.
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Plastiq Product Quality
2.9/5
Plastiq has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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Plastiq Product Information
Plastiq’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.plastiq.com
- Company Size
- 51-200 Employees
Industry
Banking and Financial Services
Quick Insights into Plastiq Product Quality
Plastiq's Product Quality score was rated highest by Female customers.
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Ranked Plastiq Product Quality the Highest
Plastiq Product Quality Score by Gender
Plastiq's Product Quality score was rated 2.5 by Female customers on Comparably.
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Female
2.5/5
Male
N/A
Plastiq Product Quality Score by Ethnicity
Plastiq's Product Quality score was rated 1.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Plastiq.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Plastiq Product Quality vs. Competitors
Compared to its competitors, Plastiq's Product Quality score is rated right above WePay, and is preceded by Block.
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Plastiq Pricing
Plastiq ROI & Value For Money
2.9/5
Plastiq has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into Plastiq ROI
Plastiq's ROI score was rated highest by Female customers.
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Ranked Plastiq ROI the Highest
Plastiq ROI Score by Gender
Plastiq's ROI score was rated 2.3 by Female customers on Comparably.
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Female
2.3/5
Male
N/A
Plastiq ROI Score by Ethnicity
Plastiq's ROI score was rated 1.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Plastiq.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.7 | Caucasian | 1.7 |
Plastiq Pricing vs. Competitors
Compared to its competitors, Plastiq's ROI score is rated right above WePay, and is preceded by Block.
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Plastiq Customer Satisfaction (CSAT)
Plastiq Customer Satisfaction (CSAT) Score
48 / 100
Plastiq has an overall Customer Satisfaction score of 48 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
24%
Satisfied
24%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
32%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Plastiq Customer Satisfaction
Plastiq's Customer Satisfaction score was rated highest by Female customers.
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Ranked Plastiq Customer Satisfaction the Highest
Plastiq Customer Satisfaction Score by Gender
Plastiq's Customer Satisfaction score was rated 40 by Female customers on Comparably.
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40 / 100
FemaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 40% |
Plastiq Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Plastiq's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.
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20 / 100
Very Satisfied
0%
Satisfied
20%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
60%
Plastiq Customer Satisfaction vs. Competitors
Compared to its competitors, Plastiq's Customer Satisfaction score is rated right above WePay, and is preceded by Block.
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Plastiq Customer Service
2.9/5
Plastiq has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Plastiq's Customer Service
Address
1475 Folsom St, San Francisco, CA 94103
Website
https://www.plastiq.com
Plastiq's Social Links
Quick Insights into Plastiq Customer Service
Plastiq's Customer Service score was rated highest by Female customers.
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Ranked Plastiq Customer Service the Highest
Plastiq Customer Service Score by Gender
Plastiq's Customer Service score was rated 2 by Female customers on Comparably.
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Female
2/5
Male
N/A
Plastiq Customer Service Score by Ethnicity
Plastiq's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Plastiq.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Plastiq Customer Service vs. Competitors
Compared to its competitors, Plastiq's Customer Service score is rated right above WePay, and is preceded by Block.
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Plastiq as an Employer
3.4/5
Plastiq has a 3.4/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Plastiq scored a -26 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Plastiq would recommend the brand to a friend. ENPS measures how likely Plastiq employees would recommend working at Plastiq to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
