15
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Plex Systems
Marketing or Exec? Claim Your Free Account
About Plex Systems' Brand
The Plex Manufacturing Cloud ushers in a new era of ERP with a complete system designed to power today’s modern manufacturer. Among its major competitors, Plex Systems is ranked in 3rd place for NPS while GLOBAL SHOP SOLUTIONS, INC. is 1st, and SAP is 2nd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Plex Systems Ranking
- #3 / 4 of its competitors
Plex Systems NPS
Plex Systems's Net Promoter Score (NPS) is a 15 with 47% Promoters, 21% Passives, and 32% Detractors. Net Promoter Score tracks whether Plex Systems's customers would recommend using the product based on a scale of -100 to 100.
Plex Systems Overall NPS
| 47% | Promoters |
|---|---|
| 21% | Passives |
| 32% | Detractors |
Plex Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 17 | Aug 2020 | 17 |
Mar 2024 16 | Mar 2024 | 16 |
How Other Brands Compare
Plex Systems is ranked third for NPS among its competitors. GLOBAL SHOP SOLUTIONS, INC. and SAP come in first and second, with INFOR (US), INC. coming in at #4.
Plex Systems |  SAP |  INFOR (US), INC. |  GLOBAL SHOP SOLUTIONS, INC. | |
| Global Ranking | #- | #185 | #- | #- |
| NPS | 15 | 34 | 5 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $154.48B | $4.50B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plex Systems NPS by Usage
Plex Systems's NPS was rated 7 points by customers who have used Plex Systems's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 7 | 2 to 5 Years | 7 |
Plex Systems NPS vs. Competitors
Compared to its competitors, Plex Systems's NPS is rated right above INFOR (US), INC., and is preceded by SAP.
| COMPANY | NPS Score | |
|---|---|---|
| GLOBAL SHOP SOLUTIONS, INC. | 37 |
| SAP | 34 |
| Plex Systems | 15 |
| INFOR (US), INC. | 5 |
 | Amber Road | N/A |
 | GFI Software | N/A |
Plex Systems Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Plex Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Plex Systems Customer Loyalty vs. Competitors
Compared to its competitors, Plex Systems's Customer Loyalty score is rated right above SAP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Plex Systems | 100% |
| SAP | 80% |
| INFOR (US), INC. | 77% |
| GLOBAL SHOP SOLUTIONS, INC. | 10% |
| Amber Road | N/A |
| GFI Software | N/A |
Unlock Plex Systems Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Plex Systems Customer Loyalty vs. Competitors data and gain insights into your customers today.
Plex Systems Product Quality
4/5
Plex Systems has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Plex Systems' overall Product Quality score rated by its users and customers.
Plex Systems Product Information
Plex Systems serves markets in Australia, Canada, United Kingdom, and Mexico. Plex Systems supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Plex Systems’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Plex Systems's product the highest.
- Website
- http://www.plex.com
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
SaaS
Languages Supported
English
Product Type
Manufacturing & Engineering Software
Inventory Management Software
Enterprise Resource Planning (ERP) Software
MRP Software
Manufacturing Execution Software
Quality Management Software
Accounting Software
Supply Chain Management Software
Brewery Software
Quick Insights into Plex Systems Product Quality
Plex Systems's Product Quality score was rated highest by customers who have used Plex Systems's products/services for 2 to 5 Years.
Sign Up to unlock insights into how customers have ranked Plex Systems' Product Quality.
Ranked Plex Systems Product Quality the Highest
Plex Systems Product Quality Score by Usage
Plex Systems's Product Quality score was rated 4.3 stars by customers who have used Plex Systems's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Plex Systems Product Quality Score by Industry
Plex Systems's Product Quality score was rated 3 stars by Accounting industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Plex Systems Product Quality vs. Competitors
Compared to its competitors, Plex Systems's Product Quality score is rated right above GLOBAL SHOP SOLUTIONS, INC., and is preceded by SAP.
| COMPANY | Product Quality Score | |
|---|---|---|
| SAP | 4.1/5 |
| Plex Systems | 4/5 |
| GLOBAL SHOP SOLUTIONS, INC. | 4/5 |
| INFOR (US), INC. | 3.5/5 |
| Amber Road | N/A |
| GFI Software | N/A |
Unlock Plex Systems Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Plex Systems Product Quality vs. Competitors data and gain insights into your customers today.
Plex Systems Pricing
Plex Systems ROI & Value For Money
3.7/5
Plex Systems has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Plex Systems' overall ROI score rated by its users and customers.
Plex Systems Pricing Plans
Plex Systems has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Plex Systems?
Small Businesses
Medium Businesses
Large Enterprises
Plex Systems Pricing vs. Competitors
Compared to its competitors, Plex Systems's ROI score is rated right above GLOBAL SHOP SOLUTIONS, INC., and is preceded by SAP.
| COMPANY | Pricing Score | |
|---|---|---|
| SAP | 3.9/5 |
| Plex Systems | 3.7/5 |
| GLOBAL SHOP SOLUTIONS, INC. | 3.7/5 |
| INFOR (US), INC. | 3.4/5 |
| Amber Road | N/A |
| GFI Software | N/A |
Unlock Plex Systems ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Plex Systems ROI vs. Competitors data and gain insights into your customers today.
Plex Systems Customer Satisfaction (CSAT)
Plex Systems Customer Satisfaction (CSAT) Score
100 / 100
Plex Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plex Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Plex Systems's Customer Satisfaction score is rated right above SAP.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Plex Systems | 100% |
| SAP | 82% |
| INFOR (US), INC. | 65% |
| GLOBAL SHOP SOLUTIONS, INC. | 0% |
| Amber Road | 0% |
| GFI Software | 0% |
Unlock Plex Systems Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Plex Systems Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Plex Systems Customer Service
3.5/5
Plex Systems has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Plex Systems' overall Customer Service score rated by its users and customers.
About Plex Systems's Customer Service
Address
900 Tower Drive, Suite 1400, Troy, MI
Website
http://www.plex.com
Plex Systems Customer Service vs. Competitors
Compared to its competitors, Plex Systems's Customer Service score is rated right above GLOBAL SHOP SOLUTIONS, INC., and is preceded by SAP.
| COMPANY | Customer Service Score | |
|---|---|---|
| SAP | 4/5 |
| Plex Systems | 3.5/5 |
| GLOBAL SHOP SOLUTIONS, INC. | 3.3/5 |
| INFOR (US), INC. | 3/5 |
| Amber Road | N/A |
| GFI Software | N/A |
Unlock Plex Systems Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Plex Systems Customer Service vs. Competitors data and gain insights into your customers today.
Plex Systems as an Employer
2.5/5
Plex Systems has a 2.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Plex Systems scored a 15 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Plex Systems would recommend the brand to a friend. ENPS measures how likely Plex Systems employees would recommend working at Plex Systems to a friend.
Net Promoter Score
15
NPS Score
| 47% | Promoters |
|---|---|
| 21% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
