57
NPS
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Plug Power
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About Plug Power's Brand
Plug Power revolutionized the industry with cost-effective power solutions that increase productivity. Among its major competitors, Plug Power is ranked in 1st place for NPS while Tesla is 2nd, and FuelCell Energy Inc is 3rd.Their current market cap is $16.66B
Brand at a Glance
85%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.9/5
Customer Service
Plug Power Ranking
- #1 / 4 of its competitors
Plug Power NPS
Plug Power's Net Promoter Score (NPS) is a 57 with 71% Promoters, 15% Passives, and 14% Detractors. Net Promoter Score tracks whether Plug Power's customers would recommend using the product based on a scale of -100 to 100.
Plug Power Overall NPS
| 71% | Promoters |
|---|---|
| 15% | Passives |
| 14% | Detractors |
Plug Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Feb 2021 100 | Feb 2021 | 100 |
Apr 2022 25 | Apr 2022 | 25 |
Oct 2022 40 | Oct 2022 | 40 |
Nov 2022 50 | Nov 2022 | 50 |
Mar 2023 55 | Mar 2023 | 55 |
Apr 2023 60 | Apr 2023 | 60 |
May 2023 63 | May 2023 | 63 |
Nov 2023 49 | Nov 2023 | 49 |
Dec 2023 54 | Dec 2023 | 54 |
Jul 2024 57 | Jul 2024 | 57 |
How Other Brands Compare
Plug Power is ranked first for NPS among its competitors. Tesla and FuelCell Energy Inc come in second and third, with Bloom Energy coming in at #4. Among those competitors, it is the second most valued company behind Tesla.
Plug Power |  Tesla |  FuelCell Energy Inc |  Bloom Energy | |
| Global Ranking | #- | #32 | #- | #- |
| NPS | 57 | 29 | 0 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $16.66B | $635.18B | $4.63B | $3.86B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Plug Power NPS vs. Competitors
Compared to its competitors, Plug Power's NPS is rated right above Tesla.
| COMPANY | NPS Score | |
|---|---|---|
| Plug Power | 57 |
| Tesla | 29 |
| FuelCell Energy Inc | 0 |
 | Hydrogenics | N/A |
 | Joi Scientific | N/A |
| Bloom Energy | -11 |
Plug Power Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Plug Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Plug Power Customer Loyalty vs. Competitors
Compared to its competitors, Plug Power's Customer Loyalty score is rated right above FuelCell Energy Inc.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Plug Power | 85% |
| FuelCell Energy Inc | 85% |
| Tesla | 77% |
| Bloom Energy | 74% |
| Hydrogenics | N/A |
| Joi Scientific | N/A |
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Plug Power Product Quality
3.8/5
Plug Power has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Plug Power Product Information
Plug Power’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Energy
Plug Power Product Quality vs. Competitors
Compared to its competitors, Plug Power's Product Quality score is rated right above Bloom Energy, and is preceded by Tesla.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Plug Power | 3.8/5 |
| Bloom Energy | 3.4/5 |
| FuelCell Energy Inc | 2.7/5 |
| Hydrogenics | N/A |
| Joi Scientific | N/A |
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Plug Power Pricing
Plug Power ROI & Value For Money
3.6/5
Plug Power has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Plug Power Pricing vs. Competitors
Compared to its competitors, Plug Power's ROI score is rated right above Bloom Energy, and is preceded by Tesla.
| COMPANY | Pricing Score | |
|---|---|---|
| Tesla | 3.9/5 |
| Plug Power | 3.6/5 |
| Bloom Energy | 3.5/5 |
| FuelCell Energy Inc | 2.6/5 |
| Hydrogenics | N/A |
| Joi Scientific | N/A |
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Plug Power Customer Satisfaction (CSAT)
Plug Power Customer Satisfaction (CSAT) Score
80 / 100
Plug Power has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
50%
Satisfied
30%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Plug Power Customer Satisfaction vs. Competitors
Compared to its competitors, Plug Power's Customer Satisfaction score is rated right above Tesla.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Plug Power | 80% |
| Tesla | 74% |
| Bloom Energy | 74% |
| FuelCell Energy Inc | 33% |
| Hydrogenics | 0% |
| Joi Scientific | 0% |
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Plug Power Customer Service
3.9/5
Plug Power has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About Plug Power's Customer Service
Address
968 Albany Shaker Road, Latham, NY
Website
http://www.plugpower.com/home.aspx
Phone Number
(518) 782-9060
Plug Power Customer Service vs. Competitors
Compared to its competitors, Plug Power's Customer Service score is rated right above Tesla.
| COMPANY | Customer Service Score | |
|---|---|---|
| Plug Power | 3.9/5 |
| Tesla | 3.8/5 |
| Bloom Energy | 3.6/5 |
| FuelCell Energy Inc | 2.9/5 |
| Hydrogenics | N/A |
| Joi Scientific | N/A |
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Plug Power as an Employer
3.3/5
Plug Power has a 3.3/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Plug Power scored a 57 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Plug Power would recommend the brand to a friend. ENPS measures how likely Plug Power employees would recommend working at Plug Power to a friend.
Net Promoter Score
57
NPS Score
| 71% | Promoters |
|---|---|
| 15% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 31% | Promoters |
|---|---|
| 24% | Passive |
| 45% | Detractors |
