Porch NPS & Customer Reviews

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Porch

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Porch

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About Porch's Brand

Seattle-based Porch is a nationwide home services platform that connects homeowners with quality professionals. Learn more at porch.com. Among its major competitors, Porch is ranked in 1st place for NPS while Houzz is 2nd, and TaskRabbit is 3rd.Their current valuation is $4.72B

Brand at a Glance

77%

Customer Loyalty

2.9/5

Product Quality

2.6/5

Pricing

2.7/5

Customer Service

Porch CMO

Jason Marshall

Jason Marshall serves as the Chief Marketing Officer of Porch. Jason started at Porch in September of 2018. Jason currently resides in Greater Seattle Area.

Porch Ranking

^#1 / 4 of its competitors

Porch NPS

Porch's Net Promoter Score (NPS) is a -18 with 39% Promoters, 4% Passives, and 57% Detractors. Net Promoter Score tracks whether Porch's customers would recommend using the product based on a scale of -100 to 100.

Porch Overall NPS

-18

NPS

39%	Promoters
4%	Passives
57%	Detractors

Porch NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2022 -1	Jul 2022	-1
Aug 2022 -6	Aug 2022	-6
Nov 2022 0	Nov 2022	0
Dec 2022 5	Dec 2022	5
Feb 2023 -1	Feb 2023	-1
Mar 2023 5	Mar 2023	5
May 2023 -1	May 2023	-1
Sep 2023 -5	Sep 2023	-5
Feb 2024 -8	Feb 2024	-8
Sep 2024 -12	Sep 2024	-12
Jan 2025 -16	Jan 2025	-16
Oct 2025 -18	Oct 2025	-18

How Other Brands Compare

Porch is ranked first for NPS among its competitors. Houzz and TaskRabbit come in second and third, with Pro.com coming in at #4. Among those competitors, it is the most valued company.

	Porch	TaskRabbit	Houzz	Pro.com
Global Ranking	#-	#655	#-	#-
NPS	-18	-35	-28	-100
Valuation Updated every 24 hours for public companies	$4.72B	-	$4.30B	$200.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Porch NPS by Gender

Female customers rated Porch's NPS 22 points higher than Male customers.

Male

-56

Porch's NPS was rated -56 by Male customers on Comparably.

22%

Promoters

Passives

78%

Detractors

Female

-34

Porch's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Porch NPS by Ethnicity

Porch's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Hispanic or Latino -34	Hispanic or Latino	-34

Porch NPS by Age

Porch's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

100

Summary

Age

Promoters

Passives

Detractors

31-35

33%

67%

56-60

100%

Porch NPS by Usage

Porch's NPS was rated the highest by customers who have used Porch's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

-100

-50

100

Summary	Usage	Score
Less than 1 Year -66	Less than 1 Year	-66
1 to 2 Years 34	1 to 2 Years	34

Porch NPS vs. Competitors

Compared to its competitors, Porch's NPS is rated right above Houzz, and is preceded by GuildQuality.

COMPANY		NPS Score
	GuildQuality	N/A
	Porch	-18
	Houzz	-28
	TaskRabbit	-35
	Pro.com	-100

Porch Customer Reviews

Out of the 3 Porch customer reviews 1 was positive and 2 were constructive. Porch customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Porch Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Porch users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Porch Customer Loyalty Score by Gender

Female customers rated Porch's Customer Loyalty score 30% higher than Male customers.

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Male

70%

Yes

Female

100%

Yes

Porch Customer Loyalty Score by Ethnicity

Porch's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

% who answered "Yes"

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out of 100

Caucasian

100

out of 100

Hispanic or Latino

Porch Customer Loyalty Score by Age

Porch's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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20%

40%

60%

80%

100%

Summary	Age	Score
31-35 70%	31-35	70%
56-60 100%	56-60	100%

Porch Customer Loyalty Score by Usage

Porch's Customer Loyalty score was rated the highest by customers who have used Porch's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	85%
1 to 2 Years	70%

Porch Customer Loyalty Score by Industry

Porch's Customer Loyalty score was rated 100% by Accounting industry customers.

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Accounting	100%

Porch Customer Loyalty vs. Competitors

Compared to its competitors, Porch's Customer Loyalty score is rated right above Houzz.

COMPANY		Customer Loyalty Score
	Porch	77%
	Houzz	57%
	TaskRabbit	49%
	Pro.com	N/A
	GuildQuality	N/A

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Porch Product Quality

2.9/5

Porch has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.

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Porch Product Information

Porch’s product quality score is a 2.9 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated Porch's product the highest.

Website: https://porch.com

Company Size: 201-500 Employees

Industry

Consumer Services

Quick Insights into Porch Product Quality

Porch's Product Quality score was rated highest by customers who have used Porch's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.

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Ranked Porch Product Quality the Highest

1 to 2 Years	2.8
Hispanic or Latino	2.6
56-60	2.3

Ranked Porch Product Quality the Lowest

Female	2
31-35	1.6
Caucasian	1.5

Porch Product Quality Score by Gender

Male customers rated Porch's Product Quality score 0.2 stars higher than Female customers.

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Male

2.2/5

Female

2/5

Porch Product Quality Score by Ethnicity

Porch's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Hispanic or Latino 2.6	Hispanic or Latino	2.6

Porch Product Quality Score by Age

Porch's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 1.6	31-35	1.6
56-60 2.3	56-60	2.3

Porch Product Quality Score by Usage

Porch's Product Quality score was rated the highest by customers who have used Porch's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.3
1 to 2 Years	2.8

Porch Product Quality Score by Industry

Porch's Product Quality score was rated 2 stars by Accounting industry customers.

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Accounting	2

Porch Product Quality vs. Competitors

Compared to its competitors, Porch's Product Quality score is rated right above TaskRabbit.

COMPANY		Product Quality Score
	Porch	2.9/5
	TaskRabbit	2.6/5
	Pro.com	2.5/5
	Houzz	2.4/5
	GuildQuality	N/A

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Porch Pricing

Porch ROI & Value For Money

2.6/5

Porch has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.

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Porch Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry.

Quick Insights into Porch ROI

Porch's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 31-35.

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Ranked Porch ROI the Highest

Accounting	2.3
Hispanic or Latino	2.3
Less than 1 Year	2.3

Ranked Porch ROI the Lowest

Male	1.9
Caucasian	1.7
31-35	1.5

Porch ROI Score by Gender

Female customers rated Porch's ROI score 0.2 stars higher than Male customers.

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Male

1.9/5

Female

2.1/5

Porch ROI Score by Ethnicity

Porch's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Hispanic or Latino 2.3	Hispanic or Latino	2.3

Porch ROI Score by Age

Porch's ROI score was rated the highest by customers ages 56-60, and the lowest by customers ages 31-35.

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Summary	Age	Score
31-35 1.5	31-35	1.5
56-60 2.1	56-60	2.1

Porch ROI Score by Usage

Porch's ROI score was rated the highest by customers who have used Porch's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.

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Less than 1 Year	2.3
1 to 2 Years	2

Porch ROI Score by Industry

Porch's ROI score was rated 2.3 stars by Accounting industry customers.

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Accounting	2.3

Porch Pricing vs. Competitors

Compared to its competitors, Porch's ROI score is rated right above TaskRabbit.

COMPANY		Pricing Score
	Porch	2.6/5
	TaskRabbit	2.5/5
	Houzz	2.3/5
	Pro.com	2/5
	GuildQuality	N/A

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Porch Customer Satisfaction (CSAT)

Porch Customer Satisfaction (CSAT) Score

48 / 100

Porch has an overall Customer Satisfaction score of 48 rated by its users and customers.

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Very Satisfied	19%
Satisfied	29%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	5%
Very Dissatisfied	33%

Very Satisfied

19%

Satisfied

29%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

33%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Porch Customer Satisfaction

Porch's Customer Satisfaction score was rated highest by customers who have used Porch's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.

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Ranked Porch Customer Satisfaction the Highest

1 to 2 Years	67%
Hispanic or Latino	67%
Male	38%

Ranked Porch Customer Satisfaction the Lowest

Female	34%
Less than 1 Year	20%
Caucasian	0%

Porch Customer Satisfaction Score by Gender

Male customers rated Porch's Customer Satisfaction score 4 points higher than Female customers.

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38 / 100

Male

	Very Satisfied	13%
	Satisfied	25%
	Neither Satisfied nor Dissatisfied	12%
	Dissatisfied	0%
	Very Dissatisfied	50%

34 / 100

Female

	Very Satisfied	0%
	Satisfied	34%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	33%
	Very Dissatisfied	33%

Porch Customer Satisfaction Score by Ethnicity

Caucasian
0%
Hispanic or Latino
67%

CSAT according to Caucasian

Porch's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	60%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

60%

CSAT according to Hispanic or Latino

Porch's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.

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67 / 100

Very Satisfied	33%
Satisfied	34%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	0%
Very Dissatisfied	33%

Very Satisfied

33%

Satisfied

34%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

33%

Porch Customer Satisfaction Score by Age

Porch's Customer Satisfaction score was rated 0 points by customers ages 56-60 on Comparably.

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100

Breakdown

Age

Score

56-60

Porch Customer Satisfaction Score by Usage

Porch's Customer Satisfaction score was rated the highest by customers who have used Porch's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	20
1 to 2 Years	67

Porch Customer Satisfaction Score by Industry

Porch's Customer Satisfaction score was rated 34 points by Accounting industry customers.

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	"title": "Porch Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Accounting",
			"groupId": 495,
			"score": 34,
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			"csatScore": 34,
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			"scoreClassName": "max",
			"scoreLabel": 34
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Accounting	34

Porch Customer Satisfaction vs. Competitors

Compared to its competitors, Porch's Customer Satisfaction score is rated right above Houzz.

COMPANY		Customer Satisfaction (CSAT) Score
	Porch	48%
	Houzz	37%
	TaskRabbit	33%
	Pro.com	0%
	GuildQuality	0%

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Porch Customer Service

2.7/5

Porch has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.

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About Porch's Customer Service

Address

2200 1st Avenue South, Seattle, WA 98134

Website

https://porch.com

Porch's Social Links

linkedin.com/company/porch

Quick Insights into Porch Customer Service

Porch's Customer Service score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 56-60.

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Ranked Porch Customer Service the Highest

Accounting	2.8
Caucasian	2.5
1 to 2 Years	2.3

Ranked Porch Customer Service the Lowest

Male	2.1
African American/Black	1.6
56-60	1.5

Porch Customer Service Score by Gender

Female customers rated Porch's Customer Service score 0.2 stars higher than Male customers.

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Male

2.1/5

Female

2.3/5

Porch Customer Service Score by Ethnicity

Porch's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Porch.

100

Summary	Ethnicity	Customer Service Score
Caucasian 2.5	Caucasian	2.5
Hispanic or Latino 2.5	Hispanic or Latino	2.5
African American/Black 1.6	African American/Black	1.6

Porch Customer Service Score by Age

Porch's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 56-60.

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100

Summary	Age	Customer Service Score
31-35 1.6	31-35	1.6
56-60 1.5	56-60	1.5

Porch Customer Service Score by Usage

Porch's Customer Service score was rated the highest by customers who have used Porch's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.

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Less than 1 Year	2.1
1 to 2 Years	2.3

Porch Customer Service Score by Industry

Porch's Customer Service score was rated 2.8 stars by Accounting industry customers.

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Accounting	2.8

Porch Customer Service vs. Competitors

Compared to its competitors, Porch's Customer Service score is rated right above TaskRabbit.

COMPANY		Customer Service Score
	Porch	2.7/5
	TaskRabbit	2.5/5
	Houzz	2.2/5
	Pro.com	N/A
	GuildQuality	N/A

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Porch as an Employer

4.1/5

Porch has a 4.1/5 stars for its overall company culture rated by their employees

top

CEO of Porch

Matt Ehrlichman

In the Top 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Porch scored a -18 for Net Promoter Score and a 32 for Employee Net Promoter Score. NPS gauges how likely a customer of Porch would recommend the brand to a friend. ENPS measures how likely Porch employees would recommend working at Porch to a friend.

Net Promoter Score

-18

NPS Score

39%	Promoters
4%	Passive
57%	Detractors

Employee Net Promoter Score

eNPS Score

59%	Promoters
14%	Passive
27%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail