50
NPS
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Porter Novelli
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About Porter Novelli's Brand
Porter Novelli is a PR firm providing crisis management, technology, corporate affairs, and consumer marketing solutions to its customers. Among its major competitors, Porter Novelli is ranked in 2nd place for NPS while Shiftboard Online Scheduling is 1st, and Pipedrive is 3rd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Porter Novelli CMO
Porter Novelli Ranking
- #2 / 4 of its competitors
Porter Novelli NPS
Porter Novelli's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Porter Novelli's customers would recommend using the product based on a scale of -100 to 100.
Porter Novelli Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Porter Novelli NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Jan 2024 50 | Jan 2024 | 50 |
How Other Brands Compare
Porter Novelli is ranked second for NPS among its competitors. Shiftboard Online Scheduling and Pipedrive come in first and third, with Golin coming in at #4.
Porter Novelli |  Pipedrive |  Golin |  Shiftboard Online Scheduling | |
| Global Ranking | #- | #895 | #- | #- |
| NPS | 50 | 48 | 0 | 54 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $300.00M | $11.45B | $50.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Porter Novelli NPS vs. Competitors
Compared to its competitors, Porter Novelli's NPS is rated right above Pipedrive, and is preceded by Shiftboard Online Scheduling.
| COMPANY | NPS Score | |
|---|---|---|
| Shiftboard Online Scheduling | 54 |
| Porter Novelli | 50 |
| Pipedrive | 48 |
 | Edelman | 7 |
| Golin | 0 |
 | TopTenREVIEWS | N/A |
 | ConsumerAffairs | -60 |
Porter Novelli Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Porter Novelli users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Porter Novelli Customer Loyalty vs. Competitors
Compared to its competitors, Porter Novelli's Customer Loyalty score is rated right above Pipedrive.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Porter Novelli | 100% |
| Pipedrive | 84% |
| Golin | 76% |
| Edelman | 68% |
| ConsumerAffairs | 38% |
| Shiftboard Online Scheduling | N/A |
| TopTenREVIEWS | N/A |
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Porter Novelli Product Quality
4.5/5
Porter Novelli has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Porter Novelli Product Information
Porter Novelli’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.porternovelli.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Enterprise
Small Business Services
Porter Novelli Product Quality vs. Competitors
Compared to its competitors, Porter Novelli's Product Quality score is rated right above Shiftboard Online Scheduling.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porter Novelli | 4.5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Pipedrive | 4.2/5 |
| Edelman | 3.7/5 |
| Golin | 3/5 |
| ConsumerAffairs | 2.5/5 |
| TopTenREVIEWS | N/A |
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Porter Novelli Pricing
Porter Novelli ROI & Value For Money
4.5/5
Porter Novelli has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Porter Novelli Pricing vs. Competitors
Compared to its competitors, Porter Novelli's ROI score is rated right above Shiftboard Online Scheduling.
| COMPANY | Pricing Score | |
|---|---|---|
| Porter Novelli | 4.5/5 |
| Shiftboard Online Scheduling | 4.3/5 |
| Pipedrive | 4.2/5 |
| Edelman | 3.6/5 |
| Golin | 3.6/5 |
| ConsumerAffairs | 2.6/5 |
| TopTenREVIEWS | N/A |
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Porter Novelli Customer Satisfaction (CSAT)
Porter Novelli Customer Satisfaction (CSAT) Score
100 / 100
Porter Novelli has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Porter Novelli Customer Satisfaction vs. Competitors
Compared to its competitors, Porter Novelli's Customer Satisfaction score is rated right above Pipedrive.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Porter Novelli | 100% |
| Pipedrive | 82% |
| Edelman | 68% |
| Golin | 60% |
| ConsumerAffairs | 33% |
| Shiftboard Online Scheduling | 0% |
| TopTenREVIEWS | 0% |
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Porter Novelli Customer Service
4.5/5
Porter Novelli has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Porter Novelli's Customer Service
Address
7 World Trade Center, 250 Greenwich Street 36th floor, New York City, NY
Website
http://www.porternovelli.com
Phone Number
(212) 601-8000
Porter Novelli Customer Service vs. Competitors
Compared to its competitors, Porter Novelli's Customer Service score is rated right above Pipedrive.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porter Novelli | 4.5/5 |
| Pipedrive | 4.1/5 |
| Shiftboard Online Scheduling | 3.7/5 |
| Edelman | 3.7/5 |
| Golin | 3.5/5 |
| ConsumerAffairs | 2.5/5 |
| TopTenREVIEWS | N/A |
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Porter Novelli as an Employer
2.9/5
Porter Novelli has a 2.9/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Porter Novelli scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Porter Novelli would recommend the brand to a friend. ENPS measures how likely Porter Novelli employees would recommend working at Porter Novelli to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
