0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Golin
Marketing or Exec? Claim Your Free Account
About Golin's Brand
we possess the power to inspire and create change. By embracing new technologies and pushing creative boundaries Among its major competitors, Golin is ranked in 4th place for NPS while Ketchum is 1st, and Porter Novelli is 2nd.Their current valuation is $11.45B
Brand at a Glance
76%
Customer Loyalty
3/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Golin Ranking
- #4 / 4 of its competitors
Golin NPS
Golin's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Golin's customers would recommend using the product based on a scale of -100 to 100.
Golin Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Golin NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jan 2024 50 | Jan 2024 | 50 |
Feb 2024 20 | Feb 2024 | 20 |
Jul 2024 0 | Jul 2024 | 0 |
How Other Brands Compare
Golin is ranked #4 for NPS among its competitors. Ketchum and Porter Novelli come in first and second, with Ogilvy coming in at third. Among those competitors, it is the lowest valued company.
Golin |  Ogilvy |  Ketchum |  Porter Novelli | |
| Global Ranking | #- | #657 | #- | #- |
| NPS | 0 | 12 | 58 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $11.45B | - | $796.99M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Golin NPS by Gender
Golin's NPS was rated -34 by Male customers on Comparably.
Male
-34
Golin's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Golin's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Golin NPS vs. Competitors
Compared to its competitors, Golin's NPS is rated right above MSLGROUP, and is preceded by Ogilvy.
| COMPANY | NPS Score | |
|---|---|---|
| Ketchum | 58 |
| Porter Novelli | 50 |
| Ogilvy | 12 |
| Golin | 0 |
 | MSLGROUP | 0 |
 | Grayling | N/A |
 | FleishmanHillard | -8 |
Golin Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Golin users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Golin Customer Loyalty Score by Gender
Golin's Customer Loyalty score was rated 70 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Golin.
Male
70%
Yes
Female
N/A
Yes
Golin Customer Loyalty vs. Competitors
Compared to its competitors, Golin's Customer Loyalty score is rated right above FleishmanHillard, and is preceded by Ketchum.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Porter Novelli | 100% |
| Ketchum | 81% |
| Golin | 76% |
| FleishmanHillard | 74% |
| Ogilvy | 71% |
| MSLGROUP | 53% |
| Grayling | N/A |
Unlock Golin Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Golin Customer Loyalty vs. Competitors data and gain insights into your customers today.
Golin Product Quality
3/5
Golin has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Golin's overall Product Quality score rated by its users and customers.
Golin Product Information
Golin’s product quality score is a 3 out of 5 as rated by its users and customers.
- Website
- http://golin.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Enterprise
Small Business Services
Quick Insights into Golin Product Quality
Golin's Product Quality score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Golin's Product Quality.
Ranked Golin Product Quality the Highest
Golin Product Quality Score by Gender
Golin's Product Quality score was rated 3.1 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Golin.
Male
3.1/5
Female
N/A
Golin Product Quality vs. Competitors
Compared to its competitors, Golin's Product Quality score is rated right above Grayling, and is preceded by FleishmanHillard.
| COMPANY | Product Quality Score | |
|---|---|---|
| Porter Novelli | 4.5/5 |
| Ketchum | 4/5 |
| Ogilvy | 3.9/5 |
| MSLGROUP | 3.2/5 |
| FleishmanHillard | 3.1/5 |
| Golin | 3/5 |
| Grayling | N/A |
Unlock Golin Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Golin Product Quality vs. Competitors data and gain insights into your customers today.
Golin Pricing
Golin ROI & Value For Money
3.6/5
Golin has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Golin's overall ROI score rated by its users and customers.
Quick Insights into Golin ROI
Golin's ROI score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Golin's ROI score.
Ranked Golin ROI the Highest
Golin ROI Score by Gender
Golin's ROI score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Golin.
Male
2.8/5
Female
N/A
Golin Pricing vs. Competitors
Compared to its competitors, Golin's ROI score is rated right above FleishmanHillard, and is preceded by Ogilvy.
| COMPANY | Pricing Score | |
|---|---|---|
| Porter Novelli | 4.5/5 |
| Ketchum | 4.2/5 |
| Ogilvy | 3.7/5 |
| Golin | 3.6/5 |
| FleishmanHillard | 3.3/5 |
| MSLGROUP | 3/5 |
| Grayling | N/A |
Unlock Golin ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Golin ROI vs. Competitors data and gain insights into your customers today.
Golin Customer Satisfaction (CSAT)
Golin Customer Satisfaction (CSAT) Score
60 / 100
Golin has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Golin Customer Satisfaction
Golin's Customer Satisfaction score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Golin's Customer Satisfaction.
Ranked Golin Customer Satisfaction the Highest
Golin Customer Satisfaction Score by Gender
Golin's Customer Satisfaction score was rated 67 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Golin.
67 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Golin Customer Satisfaction vs. Competitors
Compared to its competitors, Golin's Customer Satisfaction score is rated right above Ketchum, and is preceded by Ogilvy.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Porter Novelli | 100% |
| MSLGROUP | 100% |
| Ogilvy | 77% |
| Golin | 60% |
| Ketchum | 58% |
| FleishmanHillard | 40% |
| Grayling | 0% |
Unlock Golin Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Golin Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Golin Customer Service
3.5/5
Golin has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Golin's overall Customer Service score rated by its users and customers.
About Golin's Customer Service
Address
875 N. Michigan Avenue, 26th Floor, Chicago, IL
Website
http://golin.com/
Phone Number
(312) 729-4000
Quick Insights into Golin Customer Service
Golin's Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked Golin's Customer Service score.
Ranked Golin Customer Service the Highest
Golin Customer Service Score by Gender
Golin's Customer Service score was rated 2.8 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Golin.
Male
2.8/5
Female
N/A
Golin Customer Service vs. Competitors
Compared to its competitors, Golin's Customer Service score is rated right above MSLGROUP, and is preceded by Ogilvy.
| COMPANY | Customer Service Score | |
|---|---|---|
| Porter Novelli | 4.5/5 |
| Ketchum | 4.2/5 |
| Ogilvy | 3.8/5 |
| Golin | 3.5/5 |
| MSLGROUP | 3.5/5 |
| FleishmanHillard | 3.1/5 |
| Grayling | N/A |
Unlock Golin Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Golin Customer Service vs. Competitors data and gain insights into your customers today.
Golin as an Employer
4.6/5
Golin has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Golin scored a 0 for Net Promoter Score and a 22 for Employee Net Promoter Score. NPS gauges how likely a customer of Golin would recommend the brand to a friend. ENPS measures how likely Golin employees would recommend working at Golin to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
22
eNPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
