-39
NPS
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Postmates
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About Postmates' Brand
Postmates is transforming the way local goods move around a city by enabling anyone to get any product delivered in under an hour. Among its major competitors, Postmates is ranked in 5th place for NPS while UberEATS is 1st, and Grubhub is 2nd. Overall, Postmates has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $2.42B
Brand at a Glance
64%
Customer Loyalty
2.2/5
Product Quality
2.2/5
Pricing
2.2/5
Customer Service
Postmates Ranking
- #4 / 4 of its competitors
Postmates NPS
Postmates's Net Promoter Score (NPS) is a -39 with 23% Promoters, 15% Passives, and 62% Detractors. Net Promoter Score tracks whether Postmates's customers would recommend using the product based on a scale of -100 to 100.
Postmates Overall NPS
| 23% | Promoters |
|---|---|
| 15% | Passives |
| 62% | Detractors |
Postmates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -37 | Feb 2024 | -37 |
Mar 2024 -39 | Mar 2024 | -39 |
Apr 2024 -39 | Apr 2024 | -39 |
May 2024 -37 | May 2024 | -37 |
Jun 2024 -37 | Jun 2024 | -37 |
Jul 2024 -39 | Jul 2024 | -39 |
Aug 2024 -39 | Aug 2024 | -39 |
Oct 2024 -39 | Oct 2024 | -39 |
Nov 2024 -40 | Nov 2024 | -40 |
Dec 2024 -40 | Dec 2024 | -40 |
Apr 2025 -40 | Apr 2025 | -40 |
Dec 2025 -39 | Dec 2025 | -39 |
How Other Brands Compare
Postmates is ranked #4 for NPS among its competitors. Grubhub and Instacart come in first and second, with DoorDash coming in at third. Among those competitors, it is the lowest valued company behind DoorDash.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Postmates NPS by Gender
Female customers rated Postmates's NPS 18 points higher than Male customers.
Male
-72
Postmates's NPS was rated -72 by Male customers on Comparably.
7%
Promoters
14%
Passives
79%
Detractors
Female
-54
Postmates's NPS was rated -54 by Female customers on Comparably.
17%
Promoters
12%
Passives
71%
Detractors
Postmates NPS by Ethnicity
Postmates's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -54 | Caucasian | -54 |
Hispanic or Latino -60 | Hispanic or Latino | -60 |
African American/Black -65 | African American/Black | -65 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -100 | Other | -100 |
Postmates NPS by Age
Postmates's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Postmates NPS by Usage
Postmates's NPS was rated the highest by customers who have used Postmates's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -22 | 1 to 2 Years | -22 |
2 to 5 Years -73 | 2 to 5 Years | -73 |
5 to 10 Years -63 | 5 to 10 Years | -63 |
Postmates Customer Reviews
Out of the 13 Postmates customer reviews 4 were positive and 9 were constructive. Postmates customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Postmates Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Postmates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Postmates Customer Loyalty Score by Gender
Female customers rated Postmates's Customer Loyalty score 5% higher than Male customers.
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Male
58%
Yes
Female
63%
Yes
Postmates Customer Loyalty Score by Ethnicity
Postmates's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Postmates.
58
out of 100
Caucasian
100
out of 100
Hispanic or Latino
68
out of 100
African American/Black
55
out of 100
Asian or Pacific Islander
70
out of 100
Other
Postmates Customer Loyalty Score by Age
Postmates's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Postmates.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 51% | 18-25 | 51% |
26-30 67% | 26-30 | 67% |
31-35 55% | 31-35 | 55% |
36-40 50% | 36-40 | 50% |
41-45 64% | 41-45 | 64% |
46-50 100% | 46-50 | 100% |
51-55 66% | 51-55 | 66% |
56-60 55% | 56-60 | 55% |
61-65 55% | 61-65 | 55% |
Postmates Customer Loyalty Score by Usage
Postmates's Customer Loyalty score was rated the highest by customers who have used Postmates's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Postmates Customer Loyalty Score by Industry
Postmates's Customer Loyalty score was rated the highest by Banking and Financial Services industry customers, and the lowest by Restaurants industry customers.
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Postmates Customer Loyalty vs. Competitors
Compared to its competitors, Postmates's Customer Loyalty score is rated right above Grubhub, and is preceded by UberEATS.
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Postmates Product Quality
2.2/5
Postmates has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Postmates Product Information
Postmates’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Postmates's product the highest. Reviewers from the Banking and Financial Services industry rated Postmates the lowest at 1.5.
- Website
- https://postmates.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Consumer Services
On Demand
Quick Insights into Postmates Product Quality
Postmates's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Restaurants industry.
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Ranked Postmates Product Quality the Highest
Ranked Postmates Product Quality the Lowest
Postmates Product Quality Score by Gender
Female customers rated Postmates's Product Quality score 0.3 stars higher than Male customers.
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Male
1.6/5
Female
1.9/5
Postmates Product Quality Score by Ethnicity
Postmates's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Postmates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.1 | Hispanic or Latino | 2.1 |
African American/Black 1.7 | African American/Black | 1.7 |
Asian or Pacific Islander 2.9 | Asian or Pacific Islander | 2.9 |
Other 1.5 | Other | 1.5 |
Postmates Product Quality Score by Age
Postmates's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Postmates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.2 | 18-25 | 2.2 |
26-30 2.5 | 26-30 | 2.5 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.5 | 46-50 | 2.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.7 | 61-65 | 2.7 |
Postmates Product Quality Score by Usage
Postmates's Product Quality score was rated the highest by customers who have used Postmates's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Postmates Product Quality Score by Industry
Postmates's Product Quality score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Postmates Product Quality vs. Competitors
Compared to its competitors, Postmates's Product Quality score is rated right below DoorDash.
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Postmates Pricing
Postmates ROI & Value For Money
2.2/5
Postmates has a value for money and ROI score of 2.2 out of 5 stars rated by its users and customers.
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Postmates Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Banking and Financial Services industry think that they had the lowest ROI from Postmates.
Quick Insights into Postmates ROI
Postmates's ROI score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Restaurants industry.
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Ranked Postmates ROI the Highest
Ranked Postmates ROI the Lowest
Postmates ROI Score by Gender
Female customers rated Postmates's ROI score 0.2 stars higher than Male customers.
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Male
1.5/5
Female
1.7/5
Postmates ROI Score by Ethnicity
Postmates's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Postmates.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2 | Hispanic or Latino | 2 |
African American/Black 1.5 | African American/Black | 1.5 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 1.5 | Other | 1.5 |
Postmates ROI Score by Age
Postmates's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Postmates.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 2.6 | 26-30 | 2.6 |
31-35 2.2 | 31-35 | 2.2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2 | 46-50 | 2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.5 | 61-65 | 2.5 |
Postmates ROI Score by Usage
Postmates's ROI score was rated the highest by customers who have used Postmates's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Postmates ROI Score by Industry
Postmates's ROI score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Postmates Pricing vs. Competitors
Compared to its competitors, Postmates's ROI score is rated right below DoorDash.
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Postmates Customer Satisfaction (CSAT)
Postmates Customer Satisfaction (CSAT) Score
34 / 100
Postmates has an overall Customer Satisfaction score of 34 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
14%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Postmates Customer Satisfaction
Postmates's Customer Satisfaction score was rated highest by Asian or Pacific Islander customers, and rated lowest by customers from the Banking and Financial Services industry.
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Ranked Postmates Customer Satisfaction the Highest
Ranked Postmates Customer Satisfaction the Lowest
Postmates Customer Satisfaction Score by Gender
Male customers rated Postmates's Customer Satisfaction score 1 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 19% | |
Very Dissatisfied | 48% |
27 / 100
FemaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 9% | |
Very Dissatisfied | 59% |
Postmates Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Postmates' Customer Satisfaction (CSAT) score was rated 28% according to Caucasian users and customers.
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28 / 100
Very Satisfied
14%
Satisfied
14%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
14%
Very Dissatisfied
55%
CSAT according to Hispanic or Latino
Postmates' Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
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40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to African American/Black
Postmates' Customer Satisfaction (CSAT) score was rated 23% according to African American/Black users and customers.
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23 / 100
Very Satisfied
23%
Satisfied
0%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
8%
Very Dissatisfied
62%
CSAT according to Asian or Pacific Islander
Postmates' Customer Satisfaction (CSAT) score was rated 75% according to Asian or Pacific Islander users and customers.
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75 / 100
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Other
Postmates' Customer Satisfaction (CSAT) score was rated 8% according to Other users and customers.
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8 / 100
Very Satisfied
0%
Satisfied
8%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
8%
Very Dissatisfied
76%
Postmates Customer Satisfaction Score by Age
Postmates's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Postmates.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 26-30 | 33% | |||||||||||||||
| 31-35 | 22% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 14% | |||||||||||||||
| 61-65 | 50% |
Postmates Customer Satisfaction Score by Usage
Postmates's Customer Satisfaction score was rated the highest by customers who have used Postmates's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Postmates Customer Satisfaction Score by Industry
Postmates's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.
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{
"title": "Postmates Customer Satisfaction Score by Industry",
"text": "Postmates's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Banking and Financial Services industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 40,
"stars": 0,
"csatScore": 40,
"text": "Postmates's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 40
},
{
"label": "Accounting",
"groupId": 495,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Postmates's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Postmates's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 13,
"stars": 0,
"csatScore": 13,
"text": "Postmates's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 13
},
{
"label": "Hospitality",
"groupId": 523,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Postmates's Customer Satisfaction score is rated by Hospitality customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Postmates's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
}
]
}Postmates Customer Satisfaction vs. Competitors
Compared to its competitors, Postmates's Customer Satisfaction score is rated right above Instacart, and is preceded by DoorDash.
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Postmates Customer Service
2.2/5
Postmates has an overall Customer Service score of 2.2 out of 5 stars rated by its users and customers.
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About Postmates's Customer Service
Address
201 3rd St, San Francisco, CA 94103
Website
https://postmates.com/
Phone Number
1-800-882-6106
Postmates's Social Links
Quick Insights into Postmates Customer Service
Postmates's Customer Service score was rated highest by customers from the Tech industry, and rated lowest by customers from the Restaurants industry.
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Ranked Postmates Customer Service the Highest
Ranked Postmates Customer Service the Lowest
Postmates Customer Service Score by Gender
Female customers rated Postmates's Customer Service score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Postmates.
Male
1.5/5
Female
1.7/5
Postmates Customer Service Score by Ethnicity
Postmates's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Postmates.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.9 | Hispanic or Latino | 1.9 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 2.7 | Asian or Pacific Islander | 2.7 |
Other 1.5 | Other | 1.5 |
Postmates Customer Service Score by Age
Postmates's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Postmates.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 1.7 | 18-25 | 1.7 |
26-30 2.2 | 26-30 | 2.2 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.3 | 46-50 | 2.3 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2.6 | 61-65 | 2.6 |
Postmates Customer Service Score by Usage
Postmates's Customer Service score was rated the highest by customers who have used Postmates's products/services for 1 to 2 Years, and the lowest by customers with 2 to 5 Years of usage.
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Postmates Customer Service Score by Industry
Postmates's Customer Service score was rated the highest by Tech industry customers, and the lowest by Restaurants industry customers.
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Postmates Customer Service vs. Competitors
Compared to its competitors, Postmates's Customer Service score is rated right below DoorDash.
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Postmates as an Employer
3.0/5
Postmates has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Postmates scored a -39 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of Postmates would recommend the brand to a friend. ENPS measures how likely Postmates employees would recommend working at Postmates to a friend.
Net Promoter Score
-39
NPS Score
| 23% | Promoters |
|---|---|
| 15% | Passive |
| 62% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 38% | Promoters |
|---|---|
| 19% | Passive |
| 43% | Detractors |
