40
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
PPLSI
Marketing or Exec? Claim Your Free Account
About PPLSI's Brand
A trailblazer in the democratization of affordable access to legal and identity protection, PPLSI is home to the LegalShield and IDShield brands and is the world's largest platform for legal, identity, and reputation management services covering more than 4.4 million people. IDShield, our identity theft solution for individuals and families, has more than one million members. LegalShield and IDShield also serve more than 140,000 businesses. In addition, over 34,000 companies offer LegalShield and IDShield plans to their employees as voluntary benefits. Among its major competitors, PPLSI is ranked in 1st place for NPS while LegalZoom is 2nd, and Rocket Lawyer is 3rd.
Brand at a Glance
93%
Customer Loyalty
4/5
Product Quality
4/5
Pricing
4/5
Customer Service
PPLSI Ranking
- #1 / 4 of its competitors
PPLSI NPS
PPLSI's Net Promoter Score (NPS) is a 40 with 65% Promoters, 10% Passives, and 25% Detractors. Net Promoter Score tracks whether PPLSI's customers would recommend using the product based on a scale of -100 to 100.
PPLSI Overall NPS
| 65% | Promoters |
|---|---|
| 10% | Passives |
| 25% | Detractors |
PPLSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 42 | Aug 2024 | 42 |
Sep 2024 40 | Sep 2024 | 40 |
Oct 2024 40 | Oct 2024 | 40 |
Jan 2025 38 | Jan 2025 | 38 |
Jun 2025 40 | Jun 2025 | 40 |
Aug 2025 40 | Aug 2025 | 40 |
Sep 2025 40 | Sep 2025 | 40 |
Oct 2025 40 | Oct 2025 | 40 |
Dec 2025 38 | Dec 2025 | 38 |
Jan 2026 38 | Jan 2026 | 38 |
Feb 2026 40 | Feb 2026 | 40 |
Mar 2026 40 | Mar 2026 | 40 |
How Other Brands Compare
PPLSI is ranked first for NPS among its competitors. LegalZoom and Rocket Lawyer come in second and third, with Nolo Inc coming in at #4.
PPLSI |  LegalZoom |  Rocket Lawyer |  Nolo Inc | |
| Global Ranking | #- | #650 | #- | #- |
| NPS | 40 | 28 | 0 | - |
| Valuation Updated every 24 hours for public companies | - | $2.00B | $200.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
PPLSI NPS by Gender
Male customers rated PPLSI's NPS 15 points higher than Female customers.
Male
61
PPLSI's NPS was rated 61 by Male customers on Comparably.
77%
Promoters
7%
Passives
16%
Detractors
Female
46
PPLSI's NPS was rated 46 by Female customers on Comparably.
67%
Promoters
12%
Passives
21%
Detractors
PPLSI NPS by Ethnicity
PPLSI's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 53 | Caucasian | 53 |
African American/Black 59 | African American/Black | 59 |
Other 20 | Other | 20 |
PPLSI NPS by Age
PPLSI's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 41-45.
PPLSI NPS by Usage
PPLSI's NPS was rated the highest by customers who have used PPLSI's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -18 | Less than 1 Year | -18 |
1 to 2 Years 28 | 1 to 2 Years | 28 |
2 to 5 Years 24 | 2 to 5 Years | 24 |
5 to 10 Years 100 | 5 to 10 Years | 100 |
Over 10 Years 66 | Over 10 Years | 66 |
PPLSI NPS vs. Competitors
Compared to its competitors, PPLSI's NPS is rated right above LegalZoom.
| COMPANY | NPS Score | |
|---|---|---|
| PPLSI | 40 |
| LegalZoom | 28 |
| Rocket Lawyer | 0 |
PPLSI Customer Reviews
Out of the 33 PPLSI customer reviews 28 were positive and 5 were constructive. PPLSI customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
PPLSI Customer Loyalty
93%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
93% of PPLSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
PPLSI Customer Loyalty Score by Gender
Male customers rated PPLSI's Customer Loyalty score 1% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of PPLSI.
Male
96%
Yes
Female
95%
Yes
PPLSI Customer Loyalty Score by Ethnicity
PPLSI's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of PPLSI.
96
out of 100
Caucasian
96
out of 100
African American/Black
100
out of 100
Other
PPLSI Customer Loyalty Score by Age
PPLSI's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of PPLSI.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 70% | 26-30 | 70% |
36-40 78% | 36-40 | 78% |
41-45 100% | 41-45 | 100% |
46-50 70% | 46-50 | 70% |
51-55 100% | 51-55 | 100% |
56-60 94% | 56-60 | 94% |
61-65 95% | 61-65 | 95% |
66+ 100% | 66+ | 100% |
PPLSI Customer Loyalty Score by Usage
PPLSI's Customer Loyalty score was rated the highest by customers who have used PPLSI's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
PPLSI Customer Loyalty Score by Industry
PPLSI's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
PPLSI Customer Loyalty vs. Competitors
Compared to its competitors, PPLSI's Customer Loyalty score is rated right above Rocket Lawyer.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| PPLSI | 93% |
| Rocket Lawyer | 64% |
| LegalZoom | 59% |
Unlock PPLSI Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPLSI Customer Loyalty vs. Competitors data and gain insights into your customers today.
PPLSI Product Quality
4/5
PPLSI has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PPLSI's overall Product Quality score rated by its users and customers.
PPLSI Product Information
PPLSI’s product quality score is a 4 out of 5 as rated by its users and customers. Reviewers from the Accounting industry rated PPLSI's product the highest. Reviewers from the Legal industry rated PPLSI the lowest at 4.1.
- Website
- https://www.pplsi.com/
- Company Size
- 501-1,000 Employees
Industry
Legal
Quick Insights into PPLSI Product Quality
PPLSI's Product Quality score was rated highest by customers who have used PPLSI's products/services for 5 to 10 Years, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked PPLSI's Product Quality.
Ranked PPLSI Product Quality the Highest
Ranked PPLSI Product Quality the Lowest
PPLSI Product Quality Score by Gender
Male customers rated PPLSI's Product Quality score 0.4 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of PPLSI.
Male
4.5/5
Female
4.1/5
PPLSI Product Quality Score by Ethnicity
PPLSI's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of PPLSI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 4.3 | Other | 4.3 |
PPLSI Product Quality Score by Age
PPLSI's Product Quality score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of PPLSI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.3 | 41-45 | 2.3 |
46-50 3.5 | 46-50 | 3.5 |
51-55 4.6 | 51-55 | 4.6 |
56-60 4.4 | 56-60 | 4.4 |
61-65 4.4 | 61-65 | 4.4 |
66+ 4.6 | 66+ | 4.6 |
PPLSI Product Quality Score by Usage
PPLSI's Product Quality score was rated the highest by customers who have used PPLSI's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
PPLSI Product Quality Score by Industry
PPLSI's Product Quality score was rated the highest by Accounting industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
PPLSI Product Quality vs. Competitors
Compared to its competitors, PPLSI's Product Quality score is rated right above LegalZoom.
| COMPANY | Product Quality Score | |
|---|---|---|
| PPLSI | 4/5 |
| LegalZoom | 3.3/5 |
| Rocket Lawyer | 3.3/5 |
Unlock PPLSI Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPLSI Product Quality vs. Competitors data and gain insights into your customers today.
PPLSI Pricing
PPLSI ROI & Value For Money
4/5
PPLSI has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PPLSI's overall ROI score rated by its users and customers.
PPLSI Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from PPLSI.
Quick Insights into PPLSI ROI
PPLSI's ROI score was rated highest by customers from the Accounting industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked PPLSI's ROI score.
Ranked PPLSI ROI the Highest
Ranked PPLSI ROI the Lowest
PPLSI ROI Score by Gender
Male customers rated PPLSI's ROI score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of PPLSI.
Male
4.5/5
Female
4/5
PPLSI ROI Score by Ethnicity
PPLSI's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of PPLSI.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.6 | Other | 3.6 |
PPLSI ROI Score by Age
PPLSI's ROI score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full ROI by Age data of PPLSI.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.6 | 26-30 | 2.6 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2.1 | 41-45 | 2.1 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4.6 | 51-55 | 4.6 |
56-60 4.3 | 56-60 | 4.3 |
61-65 4.2 | 61-65 | 4.2 |
66+ 4.5 | 66+ | 4.5 |
PPLSI ROI Score by Usage
PPLSI's ROI score was rated the highest by customers who have used PPLSI's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
PPLSI ROI Score by Industry
PPLSI's ROI score was rated the highest by Accounting industry customers, and the lowest by Business and Consumer Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
PPLSI Pricing vs. Competitors
Compared to its competitors, PPLSI's ROI score is rated right above LegalZoom.
| COMPANY | Pricing Score | |
|---|---|---|
| PPLSI | 4/5 |
| LegalZoom | 3.3/5 |
| Rocket Lawyer | 3.2/5 |
Unlock PPLSI ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPLSI ROI vs. Competitors data and gain insights into your customers today.
PPLSI Customer Satisfaction (CSAT)
PPLSI Customer Satisfaction (CSAT) Score
81 / 100
PPLSI has an overall Customer Satisfaction score of 81 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
68%
Satisfied
13%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
2%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into PPLSI Customer Satisfaction
PPLSI's Customer Satisfaction score was rated highest by customers who have used PPLSI's products/services for 5 to 10 Years, and rated lowest by customers ages 36-40.
Sign Up to unlock insights into how customers have ranked PPLSI's Customer Satisfaction.
Ranked PPLSI Customer Satisfaction the Highest
Ranked PPLSI Customer Satisfaction the Lowest
PPLSI Customer Satisfaction Score by Gender
Male customers rated PPLSI's Customer Satisfaction score 17 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of PPLSI.
94 / 100
MaleVery Satisfied | 83% | |
|---|---|---|
Satisfied | 11% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 3% | |
Very Dissatisfied | 3% |
77 / 100
FemaleVery Satisfied | 62% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 4% | |
Very Dissatisfied | 15% |
PPLSI Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
PPLSI's Customer Satisfaction (CSAT) score was rated 88% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPLSI.
88 / 100
Very Satisfied
78%
Satisfied
10%
Neither Satisfied nor Dissatisfied
3%
Dissatisfied
1%
Very Dissatisfied
8%
CSAT according to African American/Black
PPLSI's Customer Satisfaction (CSAT) score was rated 82% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPLSI.
82 / 100
Very Satisfied
59%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
18%
CSAT according to Other
PPLSI's Customer Satisfaction (CSAT) score was rated 80% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of PPLSI.
80 / 100
Very Satisfied
80%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
PPLSI Customer Satisfaction Score by Age
PPLSI's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of PPLSI.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 34% | |||||||||||||||
| 36-40 | 33% | |||||||||||||||
| 51-55 | 89% | |||||||||||||||
| 56-60 | 92% | |||||||||||||||
| 61-65 | 83% | |||||||||||||||
| 66+ | 94% |
PPLSI Customer Satisfaction Score by Usage
PPLSI's Customer Satisfaction score was rated the highest by customers who have used PPLSI's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
PPLSI Customer Satisfaction Score by Industry
PPLSI's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "PPLSI Customer Satisfaction Score by Industry",
"text": "PPLSI's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Arts and Entertainment industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 86,
"stars": 0,
"csatScore": 86,
"text": "PPLSI's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 86
},
{
"label": "Accounting",
"groupId": 495,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PPLSI's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 67,
"stars": 0,
"csatScore": 67,
"text": "PPLSI's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 67
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PPLSI's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Consulting",
"groupId": 511,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PPLSI's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "PPLSI's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Legal",
"groupId": 529,
"score": 89,
"stars": 0,
"csatScore": 89,
"text": "PPLSI's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 89
}
]
}PPLSI Customer Satisfaction vs. Competitors
Compared to its competitors, PPLSI's Customer Satisfaction score is rated right above LegalZoom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PPLSI | 81% |
| LegalZoom | 54% |
| Rocket Lawyer | 50% |
Unlock PPLSI Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPLSI Customer Satisfaction vs. Competitors data and gain insights into your customers today.
PPLSI Customer Service
4/5
PPLSI has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock PPLSI's overall Customer Service score rated by its users and customers.
About PPLSI's Customer Service
Address
One Pre-Paid Way, Ada, OK 74820
Website
https://www.pplsi.com/
Phone Number
(580)436-1234
PPLSI's Social Links
Quick Insights into PPLSI Customer Service
PPLSI's Customer Service score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers ages 41-45.
Sign Up to unlock insights into how customers have ranked PPLSI's Customer Service score.
Ranked PPLSI Customer Service the Highest
Ranked PPLSI Customer Service the Lowest
PPLSI Customer Service Score by Gender
Male customers rated PPLSI's Customer Service score 0.5 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of PPLSI.
Male
4.5/5
Female
4/5
PPLSI Customer Service Score by Ethnicity
PPLSI's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of PPLSI.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
African American/Black 4.1 | African American/Black | 4.1 |
Other 3.9 | Other | 3.9 |
PPLSI Customer Service Score by Age
PPLSI's Customer Service score was rated the highest by customers ages 51-55, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of PPLSI.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
36-40 2.7 | 36-40 | 2.7 |
41-45 2 | 41-45 | 2 |
46-50 3.6 | 46-50 | 3.6 |
51-55 4.5 | 51-55 | 4.5 |
56-60 4.3 | 56-60 | 4.3 |
61-65 4.3 | 61-65 | 4.3 |
66+ 4.5 | 66+ | 4.5 |
PPLSI Customer Service Score by Usage
PPLSI's Customer Service score was rated the highest by customers who have used PPLSI's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
PPLSI Customer Service Score by Industry
PPLSI's Customer Service score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Professional Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
PPLSI Customer Service vs. Competitors
Compared to its competitors, PPLSI's Customer Service score is rated right above LegalZoom.
| COMPANY | Customer Service Score | |
|---|---|---|
| PPLSI | 4/5 |
| LegalZoom | 3.5/5 |
| Rocket Lawyer | 3.1/5 |
Unlock PPLSI Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full PPLSI Customer Service vs. Competitors data and gain insights into your customers today.
PPLSI as an Employer
4.5/5
PPLSI has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
PPLSI scored a 40 for Net Promoter Score and a 48 for Employee Net Promoter Score. NPS gauges how likely a customer of PPLSI would recommend the brand to a friend. ENPS measures how likely PPLSI employees would recommend working at PPLSI to a friend.
Net Promoter Score
40
NPS Score
| 65% | Promoters |
|---|---|
| 10% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
48
eNPS Score
| 71% | Promoters |
|---|---|
| 6% | Passive |
| 23% | Detractors |
