40
NPS
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Privia Health
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About Privia Health's Brand
Privia Health is a national physician practice management and population health technology company Among its major competitors, Privia Health is ranked in 1st place for NPS while Kaiser Permanente is 2nd, and Aledade is 3rd.Their current valuation is $1.00B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4/5
Customer Service
Privia Health Ranking
- #1 / 4 of its competitors
Privia Health NPS
Privia Health's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Privia Health's customers would recommend using the product based on a scale of -100 to 100.
Privia Health Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Privia Health NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 66 | Jun 2022 | 66 |
Jul 2022 71 | Jul 2022 | 71 |
Sep 2022 75 | Sep 2022 | 75 |
Oct 2022 77 | Oct 2022 | 77 |
Nov 2022 58 | Nov 2022 | 58 |
Dec 2022 57 | Dec 2022 | 57 |
Apr 2023 59 | Apr 2023 | 59 |
Jun 2023 50 | Jun 2023 | 50 |
Aug 2023 52 | Aug 2023 | 52 |
Jan 2025 45 | Jan 2025 | 45 |
Sep 2025 36 | Sep 2025 | 36 |
Jan 2026 40 | Jan 2026 | 40 |
How Other Brands Compare
Privia Health is ranked first for NPS among its competitors. Kaiser Permanente and HealthEquity come in second and third, with Healthcare Trust of America coming in at #4. Among those competitors, it is the most valued company behind Healthcare Trust of America.
Privia Health |  Kaiser Permanente |  Healthcare Trust of America |  HealthEquity | |
| Global Ranking | #- | #188 | #- | #- |
| NPS | 40 | 1 | - | -43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.00B | - | $6.17B | $5.65B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Privia Health NPS by Gender
Privia Health's NPS was rated -100 by Male customers on Comparably.
Male
-100
Privia Health's NPS was rated -100 by Male customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Female
N/A
Privia Health's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Privia Health NPS by Ethnicity
Privia Health's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Privia Health NPS by Usage
Privia Health's NPS was rated -34 points by customers who have used Privia Health's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
Privia Health NPS vs. Competitors
Compared to its competitors, Privia Health's NPS is rated right above Kaiser Permanente.
| COMPANY | NPS Score | |
|---|---|---|
| Privia Health | 40 |
| Kaiser Permanente | 1 |
 | Valence Health | N/A |
 | Aledade | -1 |
 | Evolent Health | -7 |
| HealthEquity | -43 |
Privia Health Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Privia Health users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Privia Health Customer Loyalty Score by Gender
Privia Health's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
Privia Health Customer Loyalty Score by Ethnicity
Privia Health's Customer Loyalty score was rated 40% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Privia Health.
40
out of 100
Caucasian
Privia Health Customer Loyalty Score by Usage
Privia Health's Customer Loyalty score was rated 40% by customers who have used Privia Health's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Privia Health Customer Loyalty vs. Competitors
Compared to its competitors, Privia Health's Customer Loyalty score is rated right above Kaiser Permanente.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Privia Health | 81% |
| Kaiser Permanente | 81% |
| Aledade | 63% |
| Evolent Health | 62% |
| HealthEquity | 59% |
| Valence Health | N/A |
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Privia Health Product Quality
3.9/5
Privia Health has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Privia Health Product Information
Privia Health’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.priviahealth.com
- Company Size
- 501-1,000 Employees
Industry
Healthcare
Quick Insights into Privia Health Product Quality
Privia Health's Product Quality score was rated highest by Caucasian customers.
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Ranked Privia Health Product Quality the Highest
Privia Health Product Quality Score by Gender
Privia Health's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Privia Health Product Quality Score by Ethnicity
Privia Health's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Privia Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Privia Health Product Quality Score by Usage
Privia Health's Product Quality score was rated 2.3 stars by customers who have used Privia Health's products/services for Less than 1 Year.
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Privia Health Product Quality vs. Competitors
Compared to its competitors, Privia Health's Product Quality score is rated right above Kaiser Permanente.
| COMPANY | Product Quality Score | |
|---|---|---|
| Privia Health | 3.9/5 |
| Kaiser Permanente | 3.3/5 |
| Evolent Health | 3.2/5 |
| Aledade | 3/5 |
| HealthEquity | 2/5 |
| Valence Health | N/A |
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Privia Health Pricing
Privia Health ROI & Value For Money
4/5
Privia Health has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Quick Insights into Privia Health ROI
Privia Health's ROI score was rated highest by Caucasian customers.
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Ranked Privia Health ROI the Highest
Privia Health ROI Score by Gender
Privia Health's ROI score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Privia Health ROI Score by Ethnicity
Privia Health's ROI score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Privia Health.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Privia Health ROI Score by Usage
Privia Health's ROI score was rated 2.1 stars by customers who have used Privia Health's products/services for Less than 1 Year.
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Privia Health Pricing vs. Competitors
Compared to its competitors, Privia Health's ROI score is rated right above Evolent Health.
| COMPANY | Pricing Score | |
|---|---|---|
| Privia Health | 4/5 |
| Evolent Health | 3.4/5 |
| Aledade | 3.3/5 |
| Kaiser Permanente | 3.2/5 |
| HealthEquity | 2/5 |
| Valence Health | N/A |
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Privia Health Customer Satisfaction (CSAT)
Privia Health Customer Satisfaction (CSAT) Score
75 / 100
Privia Health has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
42%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Privia Health Customer Satisfaction
Privia Health's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Privia Health Customer Satisfaction the Highest
Privia Health Customer Satisfaction Score by Gender
Privia Health's Customer Satisfaction score was rated 34 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Privia Health.
34 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 34% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Privia Health Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Privia Health's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
33%
Privia Health Customer Satisfaction Score by Usage
Privia Health's Customer Satisfaction score was rated 34 points by customers who have used Privia Health's products/services for Less than 1 Year.
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Privia Health Customer Satisfaction vs. Competitors
Compared to its competitors, Privia Health's Customer Satisfaction score is rated right above Kaiser Permanente.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Privia Health | 75% |
| Kaiser Permanente | 55% |
| Aledade | 50% |
| Evolent Health | 50% |
| HealthEquity | 25% |
| Valence Health | 0% |
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Privia Health Customer Service
4/5
Privia Health has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Privia Health's Customer Service
Address
950 N Glebe Rd, Suite 4000, Arlington, VA 22203
Website
http://www.priviahealth.com
Phone Number
(571) 366-8850
Quick Insights into Privia Health Customer Service
Privia Health's Customer Service score was rated highest by Caucasian customers.
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Ranked Privia Health Customer Service the Highest
Privia Health Customer Service Score by Gender
Privia Health's Customer Service score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Privia Health Customer Service Score by Ethnicity
Privia Health's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Privia Health.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Privia Health Customer Service Score by Usage
Privia Health's Customer Service score was rated 2.1 stars by customers who have used Privia Health's products/services for Less than 1 Year.
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Privia Health Customer Service vs. Competitors
Compared to its competitors, Privia Health's Customer Service score is rated right above Kaiser Permanente.
| COMPANY | Customer Service Score | |
|---|---|---|
| Privia Health | 4/5 |
| Kaiser Permanente | 3.3/5 |
| Evolent Health | 3.2/5 |
| Aledade | 3.2/5 |
| HealthEquity | 2/5 |
| Valence Health | N/A |
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Privia Health as an Employer
3.4/5
Privia Health has a 3.4/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Privia Health scored a 40 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Privia Health would recommend the brand to a friend. ENPS measures how likely Privia Health employees would recommend working at Privia Health to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 53% | Promoters |
|---|---|
| 6% | Passive |
| 41% | Detractors |
