-43
NPS
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Product Madness
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About Product Madness' Brand
Product Madness is a leader in the social and mobile gaming industry now a part of Aristocrat - the 2nd largest manufacturer of slot games. Among its major competitors, Product Madness is ranked in 4th place for NPS while Riot Games is 1st, and Activision is 2nd.
Brand at a Glance
90%
Customer Loyalty
2.2/5
Product Quality
1.8/5
Pricing
1.9/5
Customer Service
Product Madness Ranking
- #4 / 4 of its competitors
Product Madness NPS
Product Madness's Net Promoter Score (NPS) is a -43 with 25% Promoters, 7% Passives, and 68% Detractors. Net Promoter Score tracks whether Product Madness's customers would recommend using the product based on a scale of -100 to 100.
Product Madness Overall NPS
| 25% | Promoters |
|---|---|
| 7% | Passives |
| 68% | Detractors |
Product Madness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -40 | Jan 2025 | -40 |
Mar 2025 -41 | Mar 2025 | -41 |
Apr 2025 -41 | Apr 2025 | -41 |
May 2025 -41 | May 2025 | -41 |
Jun 2025 -42 | Jun 2025 | -42 |
Jul 2025 -42 | Jul 2025 | -42 |
Aug 2025 -42 | Aug 2025 | -42 |
Oct 2025 -42 | Oct 2025 | -42 |
Nov 2025 -42 | Nov 2025 | -42 |
Dec 2025 -42 | Dec 2025 | -42 |
Jan 2026 -43 | Jan 2026 | -43 |
How Other Brands Compare
Product Madness is ranked #4 for NPS among its competitors. Riot Games and Activision come in first and second, with Activision Blizzard coming in at third.
Product Madness |  Riot Games |  Activision |  Activision Blizzard | |
| Global Ranking | #- | #77 | #157 | #527 |
| NPS | -43 | 23 | -7 | -13 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $3.52B | $74.02B | $74.97B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Product Madness NPS by Gender
Male customers rated Product Madness's NPS 34 points higher than Female customers.
Male
-32
Product Madness's NPS was rated -32 by Male customers on Comparably.
28%
Promoters
12%
Passives
60%
Detractors
Female
-66
Product Madness's NPS was rated -66 by Female customers on Comparably.
14%
Promoters
6%
Passives
80%
Detractors
Product Madness NPS by Ethnicity
Product Madness's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Hispanic or Latino -40 | Hispanic or Latino | -40 |
African American/Black -8 | African American/Black | -8 |
Asian or Pacific Islander -17 | Asian or Pacific Islander | -17 |
Other -63 | Other | -63 |
Product Madness NPS by Age
Product Madness's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Product Madness NPS by Usage
Product Madness's NPS was rated the highest by customers who have used Product Madness's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -86 | Less than 1 Year | -86 |
1 to 2 Years -36 | 1 to 2 Years | -36 |
2 to 5 Years -36 | 2 to 5 Years | -36 |
5 to 10 Years -48 | 5 to 10 Years | -48 |
Over 10 Years -82 | Over 10 Years | -82 |
Product Madness NPS vs. Competitors
Compared to its competitors, Product Madness's NPS is rated right below Activision Blizzard.
| COMPANY | NPS Score | |
|---|---|---|
| Riot Games | 23 |
| Activision | -7 |
| Activision Blizzard | -13 |
| Product Madness | -43 |
Product Madness Customer Reviews
Out of the 21 Product Madness customer reviews 12 were positive and 9 were constructive. Product Madness customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Product Madness Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Product Madness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Product Madness Customer Loyalty Score by Gender
Female customers rated Product Madness's Customer Loyalty score 2% higher than Male customers.
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Male
91%
Yes
Female
93%
Yes
Product Madness Customer Loyalty Score by Ethnicity
Product Madness's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Asian or Pacific Islander customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Product Madness.
93
out of 100
Caucasian
100
out of 100
Hispanic or Latino
93
out of 100
African American/Black
85
out of 100
Asian or Pacific Islander
86
out of 100
Other
Product Madness Customer Loyalty Score by Age
Product Madness's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Product Madness.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 90% | 36-40 | 90% |
41-45 85% | 41-45 | 85% |
46-50 87% | 46-50 | 87% |
51-55 96% | 51-55 | 96% |
56-60 91% | 56-60 | 91% |
61-65 100% | 61-65 | 100% |
66+ 82% | 66+ | 82% |
Product Madness Customer Loyalty Score by Usage
Product Madness's Customer Loyalty score was rated the highest by customers who have used Product Madness's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Product Madness Customer Loyalty Score by Industry
Product Madness's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Product Madness Customer Loyalty vs. Competitors
Compared to its competitors, Product Madness's Customer Loyalty score is rated right above Activision.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Product Madness | 90% |
| Activision | 85% |
| Riot Games | 83% |
| Activision Blizzard | 70% |
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Product Madness Product Quality
2.2/5
Product Madness has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Product Madness Product Information
Product Madness’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Construction industry rated Product Madness's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Product Madness the lowest at 1.7.
- Website
- http://productmadness.com
- Company Size
- 51-200 Employees
Industry
Tech
Gaming
Mobile App
Quick Insights into Product Madness Product Quality
Product Madness's Product Quality score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Product Madness's products/services for Over 10 Years.
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Ranked Product Madness Product Quality the Highest
Ranked Product Madness Product Quality the Lowest
Product Madness Product Quality Score by Gender
Male customers rated Product Madness's Product Quality score 0.6 stars higher than Female customers.
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Male
2.5/5
Female
1.9/5
Product Madness Product Quality Score by Ethnicity
Product Madness's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Product Madness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.9 | Caucasian | 1.9 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 1.9 | Asian or Pacific Islander | 1.9 |
Other 2.1 | Other | 2.1 |
Product Madness Product Quality Score by Age
Product Madness's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.7 | 31-35 | 2.7 |
36-40 2.9 | 36-40 | 2.9 |
41-45 2.7 | 41-45 | 2.7 |
46-50 1.9 | 46-50 | 1.9 |
51-55 2.3 | 51-55 | 2.3 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Product Madness Product Quality Score by Usage
Product Madness's Product Quality score was rated the highest by customers who have used Product Madness's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Product Madness Product Quality Score by Industry
Product Madness's Product Quality score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Product Madness Product Quality vs. Competitors
Compared to its competitors, Product Madness's Product Quality score is rated right below Activision Blizzard.
| COMPANY | Product Quality Score | |
|---|---|---|
| Riot Games | 3.7/5 |
| Activision | 3.2/5 |
| Activision Blizzard | 3/5 |
| Product Madness | 2.2/5 |
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Product Madness Pricing
Product Madness ROI & Value For Money
1.8/5
Product Madness has a value for money and ROI score of 1.8 out of 5 stars rated by its users and customers.
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Product Madness Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Construction industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Product Madness.
Quick Insights into Product Madness ROI
Product Madness's ROI score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Product Madness's products/services for Over 10 Years.
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Ranked Product Madness ROI the Highest
Ranked Product Madness ROI the Lowest
Product Madness ROI Score by Gender
Male customers rated Product Madness's ROI score 0.4 stars higher than Female customers.
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Male
1.9/5
Female
1.5/5
Product Madness ROI Score by Ethnicity
Product Madness's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Product Madness.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 2.9 | African American/Black | 2.9 |
Asian or Pacific Islander 2.2 | Asian or Pacific Islander | 2.2 |
Other 1.6 | Other | 1.6 |
Product Madness ROI Score by Age
Product Madness's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Product Madness.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2.5 | 36-40 | 2.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.6 | 46-50 | 1.6 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Product Madness ROI Score by Usage
Product Madness's ROI score was rated the highest by customers who have used Product Madness's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Product Madness ROI Score by Industry
Product Madness's ROI score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Product Madness Pricing vs. Competitors
Compared to its competitors, Product Madness's ROI score is rated right below Activision.
| COMPANY | Pricing Score | |
|---|---|---|
| Riot Games | 3.6/5 |
| Activision Blizzard | 2.8/5 |
| Activision | 2.8/5 |
| Product Madness | 1.8/5 |
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Product Madness Customer Satisfaction (CSAT)
Product Madness Customer Satisfaction (CSAT) Score
32 / 100
Product Madness has an overall Customer Satisfaction score of 32 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
18%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
16%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Product Madness Customer Satisfaction
Product Madness's Customer Satisfaction score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Product Madness's products/services for Over 10 Years.
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Ranked Product Madness Customer Satisfaction the Highest
Ranked Product Madness Customer Satisfaction the Lowest
Product Madness Customer Satisfaction Score by Gender
Male customers rated Product Madness's Customer Satisfaction score 12 points higher than Female customers.
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38 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 8% | |
Very Dissatisfied | 37% |
26 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 18% | |
Very Dissatisfied | 52% |
Product Madness Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Product Madness' Customer Satisfaction (CSAT) score was rated 23% according to Caucasian users and customers.
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23 / 100
Very Satisfied
15%
Satisfied
8%
Neither Satisfied nor Dissatisfied
10%
Dissatisfied
14%
Very Dissatisfied
53%
CSAT according to Hispanic or Latino
Product Madness' Customer Satisfaction (CSAT) score was rated 40% according to Hispanic or Latino users and customers.
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40 / 100
Very Satisfied
40%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
CSAT according to African American/Black
Product Madness' Customer Satisfaction (CSAT) score was rated 77% according to African American/Black users and customers.
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77 / 100
Very Satisfied
54%
Satisfied
23%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
15%
CSAT according to Asian or Pacific Islander
Product Madness' Customer Satisfaction (CSAT) score was rated 40% according to Asian or Pacific Islander users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
40%
CSAT according to Other
Product Madness' Customer Satisfaction (CSAT) score was rated 24% according to Other users and customers.
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24 / 100
Very Satisfied
6%
Satisfied
18%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
19%
Very Dissatisfied
44%
Product Madness Customer Satisfaction Score by Age
Product Madness's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Product Madness.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 46% | |||||||||||||||
| 36-40 | 55% | |||||||||||||||
| 41-45 | 36% | |||||||||||||||
| 46-50 | 36% | |||||||||||||||
| 51-55 | 30% | |||||||||||||||
| 56-60 | 11% | |||||||||||||||
| 61-65 | 21% | |||||||||||||||
| 66+ | 22% |
Product Madness Customer Satisfaction Score by Usage
Product Madness's Customer Satisfaction score was rated the highest by customers who have used Product Madness's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Product Madness Customer Satisfaction Score by Industry
Product Madness's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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{
"title": "Product Madness Customer Satisfaction Score by Industry",
"text": "Product Madness's Customer Satisfaction score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
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"label": "Tech",
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}Product Madness Customer Satisfaction vs. Competitors
Compared to its competitors, Product Madness's Customer Satisfaction score is rated right above Activision, and is preceded by Activision Blizzard.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Riot Games | 70% |
| Activision Blizzard | 47% |
| Product Madness | 32% |
| Activision | 30% |
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Product Madness Customer Service
1.9/5
Product Madness has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Product Madness's Customer Service
Address
30 Maiden Lane, San Francisco, CA 94108
Website
http://productmadness.com
Quick Insights into Product Madness Customer Service
Product Madness's Customer Service score was rated highest by customers from the Construction industry, and rated lowest by customers who have used Product Madness's products/services for Over 10 Years.
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Ranked Product Madness Customer Service the Highest
Ranked Product Madness Customer Service the Lowest
Product Madness Customer Service Score by Gender
Male customers rated Product Madness's Customer Service score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Product Madness Customer Service Score by Ethnicity
Product Madness's Customer Service score was rated the highest by African American/Black customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Product Madness.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 3.2 | African American/Black | 3.2 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 1.7 | Other | 1.7 |
Product Madness Customer Service Score by Age
Product Madness's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Product Madness.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 2.8 | 36-40 | 2.8 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.8 | 51-55 | 1.8 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.5 | 66+ | 1.5 |
Product Madness Customer Service Score by Usage
Product Madness's Customer Service score was rated the highest by customers who have used Product Madness's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Product Madness Customer Service Score by Industry
Product Madness's Customer Service score was rated the highest by Construction industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Product Madness Customer Service vs. Competitors
Compared to its competitors, Product Madness's Customer Service score is rated right below Activision Blizzard.
| COMPANY | Customer Service Score | |
|---|---|---|
| Riot Games | 3.5/5 |
| Activision | 2.7/5 |
| Activision Blizzard | 2.7/5 |
| Product Madness | 1.9/5 |
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Product Madness as an Employer
3.7/5
Product Madness has a 3.7/5 stars for its overall company culture rated by their employees
bottom
40%
Consumer vs. Employees
Product Madness scored a -43 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Product Madness would recommend the brand to a friend. ENPS measures how likely Product Madness employees would recommend working at Product Madness to a friend.
Net Promoter Score
-43
NPS Score
| 25% | Promoters |
|---|---|
| 7% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 54% | Promoters |
|---|---|
| 8% | Passive |
| 38% | Detractors |
