Prosperity Bank NPS & Customer Reviews

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Prosperity Bank

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Prosperity Bank

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About Prosperity Bank's Brand

Prosperity Bank offers banking products and financial services. Among its major competitors, Prosperity Bank is ranked in 4th place for NPS while Frost Bank is 1st, and Amegy Bank is 2nd.

Brand at a Glance

68%

Customer Loyalty

2.4/5

Product Quality

2.4/5

Pricing

2.5/5

Customer Service

Prosperity Bank Ranking

^#3 / 4 of its competitors

Prosperity Bank NPS

Prosperity Bank's Net Promoter Score (NPS) is a -38 with 31% Promoters, 0% Passives, and 69% Detractors. Net Promoter Score tracks whether Prosperity Bank's customers would recommend using the product based on a scale of -100 to 100.

Prosperity Bank Overall NPS

-38

NPS

31%	Promoters
0%	Passives
69%	Detractors

Prosperity Bank NPS Trend

-100

-50

100

Summary	Date	Score
May 2022 -33	May 2022	-33
Sep 2022 -50	Sep 2022	-50
Feb 2023 -60	Feb 2023	-60
Apr 2023 -71	Apr 2023	-71
May 2023 -75	May 2023	-75
Nov 2023 -55	Nov 2023	-55
Mar 2024 -40	Mar 2024	-40
Oct 2024 -27	Oct 2024	-27
May 2025 -17	May 2025	-17
Sep 2025 -29	Sep 2025	-29
Oct 2025 -33	Oct 2025	-33
Jan 2026 -37	Jan 2026	-37

How Other Brands Compare

Prosperity Bank is ranked third for NPS among its competitors. Frost Bank and Amegy Bank come in first and second, with Ally Financial Inc. coming in at #4.

	Prosperity Bank	Frost Bank	Ally Financial Inc.	Amegy Bank
Global Ranking	#-	#791	#-	#-
NPS	-38	43	-40	0
Social Sentiment Calculated by analyzing social media and other online mentions	-	-	Neutral	-
Valuation Updated every 24 hours for public companies	-	-	$16.88B	$8.48B

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Prosperity Bank NPS by Gender

Female customers rated Prosperity Bank's NPS 66 points higher than Male customers.

Male

-100

Prosperity Bank's NPS was rated -100 by Male customers on Comparably.

Promoters

Passives

100%

Detractors

Female

-34

Prosperity Bank's NPS was rated -34 by Female customers on Comparably.

33%

Promoters

Passives

67%

Detractors

Prosperity Bank NPS by Ethnicity

Prosperity Bank's NPS was rated -100 points by both Caucasian and Other customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -100	Caucasian	-100
Other -100	Other	-100

Prosperity Bank NPS by Age

Prosperity Bank's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

100

Summary

Age

Promoters

Passives

Detractors

46-50

100%

66+

25%

75%

Prosperity Bank NPS by Usage

Prosperity Bank's NPS was rated the highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

-100

-50

100

Summary	Usage	Score
2 to 5 Years -34	2 to 5 Years	-34
5 to 10 Years -34	5 to 10 Years	-34
Over 10 Years -100	Over 10 Years	-100

Prosperity Bank NPS vs. Competitors

Compared to its competitors, Prosperity Bank's NPS is rated right above Ally Financial Inc., and is preceded by WesBanco.

COMPANY		NPS Score
	Frost Bank	43
	Amegy Bank	0
	WesBanco	-19
	Prosperity Bank	-38
	Ally Financial Inc.	-40

Prosperity Bank Customer Reviews

Prosperity Bank Customer Loyalty

68%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

68% of Prosperity Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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68%

32%

Prosperity Bank Customer Loyalty Score by Gender

Male customers rated Prosperity Bank's Customer Loyalty score 4% higher than Female customers.

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Male

74%

Yes

Female

70%

Yes

Prosperity Bank Customer Loyalty Score by Ethnicity

Prosperity Bank's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.

% who answered "Yes"

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out of 100

Caucasian

out of 100

Other

Prosperity Bank Customer Loyalty Score by Age

Prosperity Bank's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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20%

40%

60%

80%

100%

Summary	Age	Score
46-50 46%	46-50	46%
66+ 100%	66+	100%

Prosperity Bank Customer Loyalty Score by Usage

Prosperity Bank's Customer Loyalty score was rated the highest by customers who have used Prosperity Bank's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	70%
5 to 10 Years	70%
Over 10 Years	100%

Prosperity Bank Customer Loyalty Score by Industry

Prosperity Bank's Customer Loyalty score was rated 70% by Business and Consumer Services industry customers.

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Business and Consumer Services	70%

Prosperity Bank Customer Loyalty vs. Competitors

Compared to its competitors, Prosperity Bank's Customer Loyalty score is rated right below Ally Financial Inc..

COMPANY		Customer Loyalty Score
	Frost Bank	91%
	WesBanco	86%
	Amegy Bank	82%
	Ally Financial Inc.	74%
	Prosperity Bank	68%

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Prosperity Bank Product Quality

2.4/5

Prosperity Bank has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.

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Prosperity Bank Product Information

Prosperity Bank’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Business and Consumer Services industry rated Prosperity Bank's product the highest.

Website: www.prosperitybankusa.com

Company Size: 1,001-5,000 Employees

Industry

Tech

Banking

FinTech

Quick Insights into Prosperity Bank Product Quality

Prosperity Bank's Product Quality score was rated highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Prosperity Bank's products/services for Over 10 Years.

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Ranked Prosperity Bank Product Quality the Highest

2 to 5 Years	3.5
Female	2.7
66+	2.1

Ranked Prosperity Bank Product Quality the Lowest

Caucasian	1.5
Male	1.5
Over 10 Years	1.5

Prosperity Bank Product Quality Score by Gender

Female customers rated Prosperity Bank's Product Quality score 1.2 stars higher than Male customers.

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Male

1.5/5

Female

2.7/5

Prosperity Bank Product Quality Score by Ethnicity

Prosperity Bank's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.

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Summary	Ethnicity	Score
Caucasian 1.5	Caucasian	1.5
Other 2	Other	2

Prosperity Bank Product Quality Score by Age

Prosperity Bank's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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Summary	Age	Score
46-50 1.5	46-50	1.5
66+ 2.1	66+	2.1

Prosperity Bank Product Quality Score by Usage

Prosperity Bank's Product Quality score was rated the highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	3.5
5 to 10 Years	2
Over 10 Years	1.5

Prosperity Bank Product Quality Score by Industry

Prosperity Bank's Product Quality score was rated 2 stars by Business and Consumer Services industry customers.

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Business and Consumer Services	2

Prosperity Bank Product Quality vs. Competitors

Compared to its competitors, Prosperity Bank's Product Quality score is rated right above Ally Financial Inc., and is preceded by WesBanco.

COMPANY		Product Quality Score
	Frost Bank	4/5
	Amegy Bank	3.1/5
	WesBanco	2.9/5
	Prosperity Bank	2.4/5
	Ally Financial Inc.	2.1/5

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Prosperity Bank Pricing

Prosperity Bank ROI & Value For Money

2.4/5

Prosperity Bank has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.

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Prosperity Bank Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Business and Consumer Services industry.

Quick Insights into Prosperity Bank ROI

Prosperity Bank's ROI score was rated highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Prosperity Bank's products/services for Over 10 Years.

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Ranked Prosperity Bank ROI the Highest

2 to 5 Years	4.1
Female	2.4
Business and Consumer Services	2.3

Ranked Prosperity Bank ROI the Lowest

Male	1.6
Other	1.6
Over 10 Years	1.5

Prosperity Bank ROI Score by Gender

Female customers rated Prosperity Bank's ROI score 0.8 stars higher than Male customers.

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Male

1.6/5

Female

2.4/5

Prosperity Bank ROI Score by Ethnicity

Prosperity Bank's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.

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Summary	Ethnicity	Score
Caucasian 1.7	Caucasian	1.7
Other 1.6	Other	1.6

Prosperity Bank ROI Score by Age

Prosperity Bank's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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Summary	Age	Score
46-50 1.6	46-50	1.6
66+ 2.1	66+	2.1

Prosperity Bank ROI Score by Usage

Prosperity Bank's ROI score was rated the highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.

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2 to 5 Years	4.1
5 to 10 Years	1.5
Over 10 Years	1.5

Prosperity Bank ROI Score by Industry

Prosperity Bank's ROI score was rated 2.3 stars by Business and Consumer Services industry customers.

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Business and Consumer Services	2.3

Prosperity Bank Pricing vs. Competitors

Compared to its competitors, Prosperity Bank's ROI score is rated right above Ally Financial Inc., and is preceded by WesBanco.

COMPANY		Pricing Score
	Frost Bank	3.7/5
	Amegy Bank	3/5
	WesBanco	2.7/5
	Prosperity Bank	2.4/5
	Ally Financial Inc.	2.2/5

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Prosperity Bank Customer Satisfaction (CSAT)

Prosperity Bank Customer Satisfaction (CSAT) Score

39 / 100

Prosperity Bank has an overall Customer Satisfaction score of 39 rated by its users and customers.

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Very Satisfied	24%
Satisfied	15%
Neither Satisfied nor Dissatisfied	8%
Dissatisfied	15%
Very Dissatisfied	38%

Very Satisfied

24%

Satisfied

15%

Neither Satisfied nor Dissatisfied

Dissatisfied

15%

Very Dissatisfied

38%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Prosperity Bank Customer Satisfaction

Prosperity Bank's Customer Satisfaction score was rated highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and rated lowest by Other customers.

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Ranked Prosperity Bank Customer Satisfaction the Highest

2 to 5 Years	67%
Female	40%
Caucasian	20%

Ranked Prosperity Bank Customer Satisfaction the Lowest

5 to 10 Years	33%
Male	17%
Other	0%

Prosperity Bank Customer Satisfaction Score by Gender

Female customers rated Prosperity Bank's Customer Satisfaction score 23 points higher than Male customers.

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17 / 100

Male

	Very Satisfied	17%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	16%
	Dissatisfied	17%
	Very Dissatisfied	50%

40 / 100

Female

	Very Satisfied	20%
	Satisfied	20%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	20%
	Very Dissatisfied	40%

Prosperity Bank Customer Satisfaction Score by Ethnicity

Caucasian
20%
Other
0%

CSAT according to Caucasian

Prosperity Bank's Customer Satisfaction (CSAT) score was rated 20% according to Caucasian users and customers.

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20 / 100

Very Satisfied	20%
Satisfied	0%
Neither Satisfied nor Dissatisfied	20%
Dissatisfied	20%
Very Dissatisfied	40%

Very Satisfied

20%

Satisfied

Neither Satisfied nor Dissatisfied

20%

Dissatisfied

20%

Very Dissatisfied

40%

CSAT according to Other

Prosperity Bank's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.

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0 / 100

Very Satisfied	0%
Satisfied	0%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	33%
Very Dissatisfied	67%

Very Satisfied

Satisfied

Neither Satisfied nor Dissatisfied

Dissatisfied

33%

Very Dissatisfied

67%

Prosperity Bank Customer Satisfaction Score by Age

Prosperity Bank's Customer Satisfaction score was rated 0 points by customers ages 46-50 on Comparably.

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100

Breakdown

Age

Score

46-50

Prosperity Bank Customer Satisfaction Score by Usage

Prosperity Bank's Customer Satisfaction score was rated the highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	67
5 to 10 Years	33

Prosperity Bank Customer Satisfaction Score by Industry

Prosperity Bank's Customer Satisfaction score was rated 0 points by Business and Consumer Services industry customers.

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Business and Consumer Services	0

Prosperity Bank Customer Satisfaction vs. Competitors

Compared to its competitors, Prosperity Bank's Customer Satisfaction score is rated right above Ally Financial Inc., and is preceded by WesBanco.

COMPANY		Customer Satisfaction (CSAT) Score
	Frost Bank	76%
	Amegy Bank	52%
	WesBanco	40%
	Prosperity Bank	39%
	Ally Financial Inc.	32%

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Prosperity Bank Customer Service

2.5/5

Prosperity Bank has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.

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About Prosperity Bank's Customer Service

Address

Houston, TX

Website

www.prosperitybankusa.com

Quick Insights into Prosperity Bank Customer Service

Prosperity Bank's Customer Service score was rated highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and rated lowest by customers who have used Prosperity Bank's products/services for 5 to 10 Years.

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Ranked Prosperity Bank Customer Service the Highest

2 to 5 Years	3.5
Female	2.6
66+	2.5

Ranked Prosperity Bank Customer Service the Lowest

Male	1.8
46-50	1.7
5 to 10 Years	1.6

Prosperity Bank Customer Service Score by Gender

Female customers rated Prosperity Bank's Customer Service score 0.8 stars higher than Male customers.

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Male

1.8/5

Female

2.6/5

Prosperity Bank Customer Service Score by Ethnicity

Prosperity Bank's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 1.8	Caucasian	1.8
Other 2.5	Other	2.5

Prosperity Bank Customer Service Score by Age

Prosperity Bank's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 46-50.

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100

Summary	Age	Customer Service Score
46-50 1.7	46-50	1.7
66+ 2.5	66+	2.5

Prosperity Bank Customer Service Score by Usage

Prosperity Bank's Customer Service score was rated the highest by customers who have used Prosperity Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.

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2 to 5 Years	3.5
5 to 10 Years	1.6
Over 10 Years	2.1

Prosperity Bank Customer Service Score by Industry

Prosperity Bank's Customer Service score was rated 2.5 stars by Business and Consumer Services industry customers.

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Business and Consumer Services	2.5

Prosperity Bank Customer Service vs. Competitors

Compared to its competitors, Prosperity Bank's Customer Service score is rated right above Ally Financial Inc., and is preceded by WesBanco.

COMPANY		Customer Service Score
	Frost Bank	4.1/5
	Amegy Bank	3.1/5
	WesBanco	2.7/5
	Prosperity Bank	2.5/5
	Ally Financial Inc.	2.1/5

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Prosperity Bank as an Employer

2.5/5

Prosperity Bank has a 2.5/5 stars for its overall company culture rated by their employees

bottom

CEO of Prosperity Bank

David Zalman

In the Bottom 5% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Prosperity Bank scored a -38 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Prosperity Bank would recommend the brand to a friend. ENPS measures how likely Prosperity Bank employees would recommend working at Prosperity Bank to a friend.

Net Promoter Score

-38

NPS Score

31%	Promoters
0%	Passive
69%	Detractors

Employee Net Promoter Score

-33

eNPS Score

21%	Promoters
25%	Passive
54%	Detractors

Global Ranking Snapshot

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