-19
NPS
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WesBanco
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About WesBanco's Brand
WesBanco, Inc. is a multi-state, bank holding company headquartered in Wheeling, West Virginia. Among its major competitors, WesBanco is ranked in 6th place for NPS while Pinnacle Financial Partners is 1st, and First Financial is 2nd.Their current market cap is $1.65B
Brand at a Glance
86%
Customer Loyalty
2.9/5
Product Quality
2.7/5
Pricing
2.7/5
Customer Service
WesBanco Ranking
- #4 / 4 of its competitors
WesBanco NPS
WesBanco's Net Promoter Score (NPS) is a -19 with 36% Promoters, 9% Passives, and 55% Detractors. Net Promoter Score tracks whether WesBanco's customers would recommend using the product based on a scale of -100 to 100.
WesBanco Overall NPS
| 36% | Promoters |
|---|---|
| 9% | Passives |
| 55% | Detractors |
WesBanco NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 13 | Sep 2022 | 13 |
Apr 2023 0 | Apr 2023 | 0 |
Jul 2023 0 | Jul 2023 | 0 |
Feb 2024 -9 | Feb 2024 | -9 |
Jun 2024 -1 | Jun 2024 | -1 |
Aug 2024 -6 | Aug 2024 | -6 |
Dec 2024 -13 | Dec 2024 | -13 |
Feb 2025 -18 | Feb 2025 | -18 |
Mar 2025 -12 | Mar 2025 | -12 |
Aug 2025 -20 | Aug 2025 | -20 |
Sep 2025 -24 | Sep 2025 | -24 |
Oct 2025 -18 | Oct 2025 | -18 |
How Other Brands Compare
WesBanco is ranked #4 for NPS among its competitors. Pinnacle Financial Partners and WaFd Bank come in first and second, with PNC coming in at third. Among those competitors, it is the lowest valued company behind PNC.
WesBanco |  PNC |  Pinnacle Financial Partners |  WaFd Bank | |
| Global Ranking | #- | #693 | #- | #- |
| NPS | -19 | 4 | 42 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $1.65B | $74.38B | $6.87B | $1.91B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WesBanco NPS by Gender
WesBanco's NPS was rated -40 by both Female and Male customers on Comparably.
Male
-40
WesBanco's NPS was rated -40 by Male customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Female
-40
WesBanco's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
WesBanco NPS by Ethnicity
WesBanco's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
WesBanco NPS by Age
WesBanco's NPS was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
WesBanco NPS by Usage
WesBanco's NPS was rated the highest by customers who have used WesBanco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -33 | Over 10 Years | -33 |
WesBanco NPS vs. Competitors
Compared to its competitors, WesBanco's NPS is rated right below Old Point Financial Corporation.
| COMPANY | NPS Score | |
|---|---|---|
| Pinnacle Financial Partners | 42 |
 | First Financial | 34 |
| WaFd Bank | 30 |
 | Horizon Bank | 13 |
| PNC | 4 |
 | Old Point Financial Corporation | N/A |
| WesBanco | -19 |
WesBanco Customer Loyalty
86%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
86% of WesBanco users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
WesBanco Customer Loyalty Score by Gender
Female customers rated WesBanco's Customer Loyalty score 36% higher than Male customers.
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Male
64%
Yes
Female
100%
Yes
WesBanco Customer Loyalty Score by Ethnicity
WesBanco's Customer Loyalty score was rated 74% by Caucasian customers on Comparably.
% who answered "Yes"
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74
out of 100
Caucasian
WesBanco Customer Loyalty Score by Age
WesBanco's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WesBanco.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 100% | 61-65 | 100% |
66+ 64% | 66+ | 64% |
WesBanco Customer Loyalty Score by Usage
WesBanco's Customer Loyalty score was rated 100% by customers who have used WesBanco's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
WesBanco Customer Loyalty vs. Competitors
Compared to its competitors, WesBanco's Customer Loyalty score is rated right above PNC.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| WesBanco | 86% |
| PNC | 81% |
| WaFd Bank | 80% |
| Pinnacle Financial Partners | 76% |
| Horizon Bank | 76% |
| First Financial | 10% |
| Old Point Financial Corporation | N/A |
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WesBanco Product Quality
2.9/5
WesBanco has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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WesBanco Product Information
WesBanco’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- https://www.wesbanco.com/
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into WesBanco Product Quality
WesBanco's Product Quality score was rated highest by customers who have used WesBanco's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked WesBanco Product Quality the Highest
Ranked WesBanco Product Quality the Lowest
WesBanco Product Quality Score by Gender
Male customers rated WesBanco's Product Quality score 0.2 stars higher than Female customers.
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Male
2.5/5
Female
2.3/5
WesBanco Product Quality Score by Ethnicity
WesBanco's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WesBanco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WesBanco Product Quality Score by Age
WesBanco's Product Quality score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of WesBanco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.6 | 61-65 | 1.6 |
66+ 2.5 | 66+ | 2.5 |
WesBanco Product Quality Score by Usage
WesBanco's Product Quality score was rated the highest by customers who have used WesBanco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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WesBanco Product Quality vs. Competitors
Compared to its competitors, WesBanco's Product Quality score is rated right above First Financial, and is preceded by PNC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Pinnacle Financial Partners | 4.2/5 |
| WaFd Bank | 3.4/5 |
| Horizon Bank | 3.3/5 |
| PNC | 3.1/5 |
| WesBanco | 2.9/5 |
| First Financial | 1.5/5 |
| Old Point Financial Corporation | N/A |
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WesBanco Pricing
WesBanco ROI & Value For Money
2.7/5
WesBanco has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into WesBanco ROI
WesBanco's ROI score was rated highest by customers who have used WesBanco's products/services for Over 10 Years, and rated lowest by customers who have used WesBanco's products/services for 5 to 10 Years.
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Ranked WesBanco ROI the Highest
Ranked WesBanco ROI the Lowest
WesBanco ROI Score by Gender
Female customers rated WesBanco's ROI score 0.3 stars higher than Male customers.
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Male
2.2/5
Female
2.5/5
WesBanco ROI Score by Ethnicity
WesBanco's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WesBanco.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WesBanco ROI Score by Age
WesBanco's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full ROI by Age data of WesBanco.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.9 | 61-65 | 1.9 |
66+ 2.2 | 66+ | 2.2 |
WesBanco ROI Score by Usage
WesBanco's ROI score was rated the highest by customers who have used WesBanco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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WesBanco Pricing vs. Competitors
Compared to its competitors, WesBanco's ROI score is rated right above First Financial, and is preceded by PNC.
| COMPANY | Pricing Score | |
|---|---|---|
| Pinnacle Financial Partners | 4.2/5 |
| WaFd Bank | 3.4/5 |
| Horizon Bank | 3.2/5 |
| PNC | 3.1/5 |
| WesBanco | 2.7/5 |
| First Financial | 2/5 |
| Old Point Financial Corporation | N/A |
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WesBanco Customer Satisfaction (CSAT)
WesBanco Customer Satisfaction (CSAT) Score
40 / 100
WesBanco has an overall Customer Satisfaction score of 40 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
13%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
7%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WesBanco Customer Satisfaction
WesBanco's Customer Satisfaction score was rated highest by customers who have used WesBanco's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked WesBanco Customer Satisfaction the Highest
Ranked WesBanco Customer Satisfaction the Lowest
WesBanco Customer Satisfaction Score by Gender
Female customers rated WesBanco's Customer Satisfaction score 10 points higher than Male customers.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 60% |
50 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
WesBanco Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WesBanco's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
17%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
16%
Very Dissatisfied
67%
WesBanco Customer Satisfaction Score by Age
WesBanco's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
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40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 34% | |||||||||||||||
| 66+ | 40% |
WesBanco Customer Satisfaction Score by Usage
WesBanco's Customer Satisfaction score was rated 67 points by customers who have used WesBanco's products/services for Over 10 Years.
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WesBanco Customer Satisfaction vs. Competitors
Compared to its competitors, WesBanco's Customer Satisfaction score is rated right above First Financial, and is preceded by PNC.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pinnacle Financial Partners | 92% |
| WaFd Bank | 72% |
| Horizon Bank | 66% |
| PNC | 52% |
| WesBanco | 40% |
| First Financial | 0% |
| Old Point Financial Corporation | 0% |
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WesBanco Customer Service
2.7/5
WesBanco has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About WesBanco's Customer Service
Address
1 Bank Plaza, Wheeling, WV 26003
Website
https://www.wesbanco.com/
Phone Number
8129810918
Quick Insights into WesBanco Customer Service
WesBanco's Customer Service score was rated highest by customers who have used WesBanco's products/services for Over 10 Years, and rated lowest by customers ages 61-65.
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Ranked WesBanco Customer Service the Highest
Ranked WesBanco Customer Service the Lowest
WesBanco Customer Service Score by Gender
Female customers rated WesBanco's Customer Service score 0.6 stars higher than Male customers.
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Male
1.8/5
Female
2.4/5
WesBanco Customer Service Score by Ethnicity
WesBanco's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
WesBanco Customer Service Score by Age
WesBanco's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
66+ 2.4 | 66+ | 2.4 |
WesBanco Customer Service Score by Usage
WesBanco's Customer Service score was rated the highest by customers who have used WesBanco's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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WesBanco Customer Service vs. Competitors
Compared to its competitors, WesBanco's Customer Service score is rated right above First Financial, and is preceded by PNC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Pinnacle Financial Partners | 4.4/5 |
| WaFd Bank | 3.4/5 |
| Horizon Bank | 3.2/5 |
| PNC | 3.1/5 |
| WesBanco | 2.7/5 |
| First Financial | 2/5 |
| Old Point Financial Corporation | N/A |
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WesBanco as an Employer
2.5/5
WesBanco has a 2.5/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
WesBanco scored a -19 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of WesBanco would recommend the brand to a friend. ENPS measures how likely WesBanco employees would recommend working at WesBanco to a friend.
Net Promoter Score
-19
NPS Score
| 36% | Promoters |
|---|---|
| 9% | Passive |
| 55% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 46% | Promoters |
|---|---|
| 8% | Passive |
| 46% | Detractors |
