13
NPS
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Horizon Bank
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About Horizon Bank's Brand
Horizon Bank provides commercial and retail banking services. Among its major competitors, Horizon Bank is ranked in 1st place for NPS while Wells Fargo is 2nd, and Bank of America is 3rd.Their current market cap is $476.46M
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Horizon Bank Ranking
- #1 / 4 of its competitors
Horizon Bank NPS
Horizon Bank's Net Promoter Score (NPS) is a 13 with 42% Promoters, 29% Passives, and 29% Detractors. Net Promoter Score tracks whether Horizon Bank's customers would recommend using the product based on a scale of -100 to 100.
Horizon Bank Overall NPS
| 42% | Promoters |
|---|---|
| 29% | Passives |
| 29% | Detractors |
Horizon Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 0 | Oct 2020 | 0 |
Jan 2022 -50 | Jan 2022 | -50 |
May 2022 0 | May 2022 | 0 |
Sep 2022 -20 | Sep 2022 | -20 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2024 13 | Feb 2024 | 13 |
How Other Brands Compare
Horizon Bank is ranked first for NPS among its competitors. Wells Fargo and Bank of America come in second and third, with Webster Bank coming in at #4. Among those competitors, it is the lowest valued company behind Bank of America.
Horizon Bank |  Wells Fargo |  Bank of America |  Webster Bank | |
| Global Ranking | #- | #139 | #152 | #- |
| NPS | 13 | 7 | 2 | -38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $476.46M | $156.41B | $298.80B | $5.08B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Horizon Bank NPS vs. Competitors
Compared to its competitors, Horizon Bank's NPS is rated right above Wells Fargo.
| COMPANY | NPS Score | |
|---|---|---|
| Horizon Bank | 13 |
| Wells Fargo | 7 |
| Bank of America | 2 |
 | WSFS Bank | -7 |
| Webster Bank | -38 |
Horizon Bank Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Horizon Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Horizon Bank Customer Loyalty vs. Competitors
Compared to its competitors, Horizon Bank's Customer Loyalty score is rated right above Wells Fargo, and is preceded by WSFS Bank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Webster Bank | 83% |
| Bank of America | 80% |
| WSFS Bank | 78% |
| Horizon Bank | 76% |
| Wells Fargo | 71% |
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Horizon Bank Product Quality
3.3/5
Horizon Bank has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Horizon Bank Product Information
Horizon Bank’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.horizonbank.com/
- Company Size
- 501-1,000 Employees
Industry
FinTech
Horizon Bank Product Quality vs. Competitors
Compared to its competitors, Horizon Bank's Product Quality score is rated right above WSFS Bank, and is preceded by Wells Fargo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Bank of America | 3.5/5 |
| Wells Fargo | 3.4/5 |
| Horizon Bank | 3.3/5 |
| WSFS Bank | 2.9/5 |
| Webster Bank | 2.2/5 |
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Horizon Bank Pricing
Horizon Bank ROI & Value For Money
3.2/5
Horizon Bank has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Horizon Bank Pricing vs. Competitors
Compared to its competitors, Horizon Bank's ROI score is rated right above WSFS Bank, and is preceded by Bank of America.
| COMPANY | Pricing Score | |
|---|---|---|
| Wells Fargo | 3.4/5 |
| Bank of America | 3.3/5 |
| Horizon Bank | 3.2/5 |
| WSFS Bank | 2.9/5 |
| Webster Bank | 2.4/5 |
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Horizon Bank Customer Satisfaction (CSAT)
Horizon Bank Customer Satisfaction (CSAT) Score
66 / 100
Horizon Bank has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Horizon Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Horizon Bank's Customer Satisfaction score is rated right above Wells Fargo, and is preceded by Bank of America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Bank of America | 70% |
| Horizon Bank | 66% |
| Wells Fargo | 60% |
| WSFS Bank | 55% |
| Webster Bank | 28% |
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Horizon Bank Customer Service
3.2/5
Horizon Bank has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Horizon Bank's Customer Service
Address
Michigan City, IN
Website
http://www.horizonbank.com/
Horizon Bank Customer Service vs. Competitors
Compared to its competitors, Horizon Bank's Customer Service score is rated right above WSFS Bank, and is preceded by Bank of America.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wells Fargo | 3.5/5 |
| Bank of America | 3.4/5 |
| Horizon Bank | 3.2/5 |
| WSFS Bank | 3.1/5 |
| Webster Bank | 2.3/5 |
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Horizon Bank as an Employer
2.2/5
Horizon Bank has a 2.2/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Horizon Bank scored a 13 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Horizon Bank would recommend the brand to a friend. ENPS measures how likely Horizon Bank employees would recommend working at Horizon Bank to a friend.
Net Promoter Score
13
NPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
