-7
NPS
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WSFS Bank
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About WSFS Bank's Brand
WSFS Bank is the seventh oldest, continuously-operating bank in the United States. Among its major competitors, WSFS Bank is ranked in 3rd place for NPS while Wilmington Trust is 1st, and PNC is 2nd.
Brand at a Glance
78%
Customer Loyalty
2.9/5
Product Quality
2.9/5
Pricing
3.1/5
Customer Service
WSFS Bank Ranking
- #2 / 4 of its competitors
WSFS Bank NPS
WSFS Bank's Net Promoter Score (NPS) is a -7 with 36% Promoters, 21% Passives, and 43% Detractors. Net Promoter Score tracks whether WSFS Bank's customers would recommend using the product based on a scale of -100 to 100.
WSFS Bank Overall NPS
| 36% | Promoters |
|---|---|
| 21% | Passives |
| 43% | Detractors |
WSFS Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Mar 2023 0 | Mar 2023 | 0 |
May 2023 -20 | May 2023 | -20 |
Jun 2023 -33 | Jun 2023 | -33 |
Jul 2023 -15 | Jul 2023 | -15 |
Aug 2023 -13 | Aug 2023 | -13 |
Oct 2024 -20 | Oct 2024 | -20 |
Nov 2024 -18 | Nov 2024 | -18 |
Dec 2024 -25 | Dec 2024 | -25 |
Mar 2025 -16 | Mar 2025 | -16 |
Nov 2025 -8 | Nov 2025 | -8 |
How Other Brands Compare
WSFS Bank is ranked second for NPS among its competitors. PNC and M&T Bank come in first and third, with Capital One coming in at #4.
WSFS Bank |  PNC |  M&T Bank |  Capital One | |
| Global Ranking | #- | #693 | #- | #- |
| NPS | -7 | 4 | -31 | -41 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $74.38B | $340.69B | $54.69B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
WSFS Bank NPS by Gender
WSFS Bank's NPS was rated -80 by Male customers on Comparably.
Male
-80
WSFS Bank's NPS was rated -80 by Male customers on Comparably.
0%
Promoters
20%
Passives
80%
Detractors
Female
N/A
WSFS Bank's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
WSFS Bank NPS by Ethnicity
WSFS Bank's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
African American/Black -34 | African American/Black | -34 |
WSFS Bank NPS by Age
WSFS Bank's NPS was rated -100 points by customers ages 66+ on Comparably.
WSFS Bank NPS by Usage
WSFS Bank's NPS was rated -100 points by customers who have used WSFS Bank's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -100 | 5 to 10 Years | -100 |
WSFS Bank NPS vs. Competitors
Compared to its competitors, WSFS Bank's NPS is rated right above M&T Bank, and is preceded by DNB Financial.
| COMPANY | NPS Score | |
|---|---|---|
 | Wilmington Trust | 50 |
| PNC | 4 |
 | DNB Financial | N/A |
| WSFS Bank | -7 |
| M&T Bank | -31 |
 | Northwest Savings Bank. | -40 |
| Capital One | -41 |
WSFS Bank Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of WSFS Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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WSFS Bank Customer Loyalty Score by Gender
WSFS Bank's Customer Loyalty score was rated 82 by Male customers on Comparably.
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Male
82%
Yes
Female
N/A
Yes
WSFS Bank Customer Loyalty Score by Ethnicity
WSFS Bank's Customer Loyalty score was rated 100% by both African American/Black and Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
100
out of 100
African American/Black
WSFS Bank Customer Loyalty Score by Age
WSFS Bank's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of WSFS Bank.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
WSFS Bank Customer Loyalty Score by Usage
WSFS Bank's Customer Loyalty score was rated 70% by customers who have used WSFS Bank's products/services for 5 to 10 Years.
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WSFS Bank Customer Loyalty vs. Competitors
Compared to its competitors, WSFS Bank's Customer Loyalty score is rated right above M&T Bank, and is preceded by Capital One.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Wilmington Trust | 100% |
| PNC | 81% |
| Capital One | 79% |
| WSFS Bank | 78% |
| M&T Bank | 76% |
| Northwest Savings Bank. | 76% |
| DNB Financial | N/A |
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WSFS Bank Product Quality
2.9/5
WSFS Bank has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
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WSFS Bank Product Information
WSFS Bank’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.wsfsbank.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
FinTech
Quick Insights into WSFS Bank Product Quality
WSFS Bank's Product Quality score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked WSFS Bank Product Quality the Highest
Ranked WSFS Bank Product Quality the Lowest
WSFS Bank Product Quality Score by Gender
WSFS Bank's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
WSFS Bank Product Quality Score by Ethnicity
WSFS Bank's Product Quality score was rated 2.3 stars by both African American/Black and Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of WSFS Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.3 | African American/Black | 2.3 |
WSFS Bank Product Quality Score by Age
WSFS Bank's Product Quality score was rated 1.5 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.5 | 66+ | 1.5 |
WSFS Bank Product Quality Score by Usage
WSFS Bank's Product Quality score was rated 1.5 stars by customers who have used WSFS Bank's products/services for 5 to 10 Years.
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WSFS Bank Product Quality vs. Competitors
Compared to its competitors, WSFS Bank's Product Quality score is rated right above Northwest Savings Bank., and is preceded by PNC.
| COMPANY | Product Quality Score | |
|---|---|---|
| Wilmington Trust | 4.5/5 |
| PNC | 3.1/5 |
| WSFS Bank | 2.9/5 |
| Northwest Savings Bank. | 2.7/5 |
| M&T Bank | 2.4/5 |
| Capital One | 2.3/5 |
| DNB Financial | N/A |
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WSFS Bank Pricing
WSFS Bank ROI & Value For Money
2.9/5
WSFS Bank has a value for money and ROI score of 2.9 out of 5 stars rated by its users and customers.
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Quick Insights into WSFS Bank ROI
WSFS Bank's ROI score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked WSFS Bank ROI the Highest
Ranked WSFS Bank ROI the Lowest
WSFS Bank ROI Score by Gender
WSFS Bank's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
WSFS Bank ROI Score by Ethnicity
WSFS Bank's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of WSFS Bank.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
African American/Black 2.5 | African American/Black | 2.5 |
WSFS Bank ROI Score by Age
WSFS Bank's ROI score was rated 1.8 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 1.8 | 66+ | 1.8 |
WSFS Bank ROI Score by Usage
WSFS Bank's ROI score was rated 1.5 stars by customers who have used WSFS Bank's products/services for 5 to 10 Years.
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WSFS Bank Pricing vs. Competitors
Compared to its competitors, WSFS Bank's ROI score is rated right above Northwest Savings Bank., and is preceded by PNC.
| COMPANY | Pricing Score | |
|---|---|---|
| Wilmington Trust | 4.5/5 |
| PNC | 3.1/5 |
| WSFS Bank | 2.9/5 |
| Northwest Savings Bank. | 2.9/5 |
| M&T Bank | 2.3/5 |
| Capital One | 2.1/5 |
| DNB Financial | N/A |
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WSFS Bank Customer Satisfaction (CSAT)
WSFS Bank Customer Satisfaction (CSAT) Score
54 / 100
WSFS Bank has an overall Customer Satisfaction score of 54 rated by its users and customers.
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Very Satisfied
8%
Satisfied
46%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
15%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into WSFS Bank Customer Satisfaction
WSFS Bank's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked WSFS Bank Customer Satisfaction the Highest
Ranked WSFS Bank Customer Satisfaction the Lowest
WSFS Bank Customer Satisfaction Score by Gender
WSFS Bank's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 40% | |
Very Dissatisfied | 20% |
WSFS Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
WSFS Bank's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
67%
Very Dissatisfied
0%
CSAT according to African American/Black
WSFS Bank's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
34%
Dissatisfied
0%
Very Dissatisfied
33%
WSFS Bank Customer Satisfaction Score by Age
WSFS Bank's Customer Satisfaction score was rated 0 points by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 0% |
WSFS Bank Customer Satisfaction Score by Usage
WSFS Bank's Customer Satisfaction score was rated 0 points by customers who have used WSFS Bank's products/services for 5 to 10 Years.
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WSFS Bank Customer Satisfaction vs. Competitors
Compared to its competitors, WSFS Bank's Customer Satisfaction score is rated right above PNC, and is preceded by Wilmington Trust.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Wilmington Trust | 100% |
| WSFS Bank | 55% |
| PNC | 52% |
| Northwest Savings Bank. | 40% |
| M&T Bank | 34% |
| Capital One | 14% |
| DNB Financial | 0% |
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WSFS Bank Customer Service
3.1/5
WSFS Bank has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About WSFS Bank's Customer Service
Address
Wilmington, DE
Website
http://www.wsfsbank.com/
Phone Number
1-888-WSFSBANK
Quick Insights into WSFS Bank Customer Service
WSFS Bank's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked WSFS Bank Customer Service the Highest
Ranked WSFS Bank Customer Service the Lowest
WSFS Bank Customer Service Score by Gender
WSFS Bank's Customer Service score was rated 2.4 by Male customers on Comparably.
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Male
2.4/5
Female
N/A
WSFS Bank Customer Service Score by Ethnicity
WSFS Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.3 | African American/Black | 3.3 |
WSFS Bank Customer Service Score by Age
WSFS Bank's Customer Service score was rated 2 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2 | 66+ | 2 |
WSFS Bank Customer Service Score by Usage
WSFS Bank's Customer Service score was rated 2.1 stars by customers who have used WSFS Bank's products/services for 5 to 10 Years.
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WSFS Bank Customer Service vs. Competitors
Compared to its competitors, WSFS Bank's Customer Service score is rated right above Northwest Savings Bank., and is preceded by PNC.
| COMPANY | Customer Service Score | |
|---|---|---|
| Wilmington Trust | 4/5 |
| PNC | 3.1/5 |
| WSFS Bank | 3.1/5 |
| Northwest Savings Bank. | 3/5 |
| M&T Bank | 2.2/5 |
| Capital One | 2/5 |
| DNB Financial | N/A |
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WSFS Bank as an Employer
2.4/5
WSFS Bank has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
WSFS Bank scored a -7 for Net Promoter Score and a -41 for Employee Net Promoter Score. NPS gauges how likely a customer of WSFS Bank would recommend the brand to a friend. ENPS measures how likely WSFS Bank employees would recommend working at WSFS Bank to a friend.
Net Promoter Score
-7
NPS Score
| 36% | Promoters |
|---|---|
| 21% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-41
eNPS Score
| 26% | Promoters |
|---|---|
| 7% | Passive |
| 67% | Detractors |
