-38
NPS
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Webster Bank
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About Webster Bank's Brand
We take personal responsibility for meeting our customers' needs. We respect the dignity of every individual. Among its major competitors, Webster Bank is ranked in 5th place for NPS while Td Bank is 1st, and Bank of America is 2nd.Their current valuation is $5.08B
Brand at a Glance
83%
Customer Loyalty
2.2/5
Product Quality
2.4/5
Pricing
2.3/5
Customer Service
Webster Bank Ranking
- #4 / 4 of its competitors
Webster Bank NPS
Webster Bank's Net Promoter Score (NPS) is a -38 with 27% Promoters, 8% Passives, and 65% Detractors. Net Promoter Score tracks whether Webster Bank's customers would recommend using the product based on a scale of -100 to 100.
Webster Bank Overall NPS
| 27% | Promoters |
|---|---|
| 8% | Passives |
| 65% | Detractors |
Webster Bank NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -45 | Jan 2024 | -45 |
Feb 2024 -47 | Feb 2024 | -47 |
Mar 2024 -47 | Mar 2024 | -47 |
Apr 2024 -46 | Apr 2024 | -46 |
Jul 2024 -44 | Jul 2024 | -44 |
Aug 2024 -41 | Aug 2024 | -41 |
Oct 2024 -39 | Oct 2024 | -39 |
Feb 2025 -36 | Feb 2025 | -36 |
Apr 2025 -38 | Apr 2025 | -38 |
Jun 2025 -36 | Jun 2025 | -36 |
Oct 2025 -36 | Oct 2025 | -36 |
Dec 2025 -38 | Dec 2025 | -38 |
How Other Brands Compare
Webster Bank is ranked #4 for NPS among its competitors. Td Bank and Bank of America come in first and second, with Santander Bank coming in at third. Among those competitors, it is the lowest valued company behind Bank of America.
Webster Bank |  Bank of America |  Td Bank |  Santander Bank | |
| Global Ranking | #- | #152 | #- | #- |
| NPS | -38 | 2 | 15 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $5.08B | $298.80B | $121.22B | $59.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Webster Bank NPS by Gender
Male customers rated Webster Bank's NPS 16 points higher than Female customers.
Male
-39
Webster Bank's NPS was rated -39 by Male customers on Comparably.
28%
Promoters
5%
Passives
67%
Detractors
Female
-55
Webster Bank's NPS was rated -55 by Female customers on Comparably.
17%
Promoters
11%
Passives
72%
Detractors
Webster Bank NPS by Ethnicity
Webster Bank's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -68 | Caucasian | -68 |
African American/Black 0 | African American/Black | 0 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -17 | Other | -17 |
Webster Bank NPS by Age
Webster Bank's NPS was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
Webster Bank NPS by Usage
Webster Bank's NPS was rated the highest by customers who have used Webster Bank's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
1 to 2 Years 34 | 1 to 2 Years | 34 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -72 | 5 to 10 Years | -72 |
Over 10 Years -60 | Over 10 Years | -60 |
Webster Bank NPS vs. Competitors
Compared to its competitors, Webster Bank's NPS is rated right above Capital One, and is preceded by The Bancorp.
| COMPANY | NPS Score | |
|---|---|---|
| Td Bank | 15 |
| Bank of America | 2 |
 | Banc of America Securities | N/A |
| Santander Bank | -12 |
 | The Bancorp | -32 |
| Webster Bank | -38 |
 | Capital One | -41 |
Webster Bank Customer Reviews
Out of the 3 Webster Bank customer reviews 2 were positive and 1 was constructive. Webster Bank customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Webster Bank Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Webster Bank users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Webster Bank Customer Loyalty Score by Gender
Female customers rated Webster Bank's Customer Loyalty score 7% higher than Male customers.
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Male
83%
Yes
Female
90%
Yes
Webster Bank Customer Loyalty Score by Ethnicity
Webster Bank's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
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86
out of 100
Caucasian
100
out of 100
African American/Black
78
out of 100
Asian or Pacific Islander
70
out of 100
Other
Webster Bank Customer Loyalty Score by Age
Webster Bank's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 36-40.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 78% | 36-40 | 78% |
51-55 82% | 51-55 | 82% |
56-60 87% | 56-60 | 87% |
66+ 94% | 66+ | 94% |
Webster Bank Customer Loyalty Score by Usage
Webster Bank's Customer Loyalty score was rated the highest by customers who have used Webster Bank's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Webster Bank Customer Loyalty Score by Industry
Webster Bank's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Banking and Financial Services industry customers.
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Webster Bank Customer Loyalty vs. Competitors
Compared to its competitors, Webster Bank's Customer Loyalty score is rated right above Bank of America.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Webster Bank | 83% |
| Bank of America | 80% |
| Capital One | 79% |
| Td Bank | 76% |
| Santander Bank | 76% |
| The Bancorp | 75% |
| Banc of America Securities | N/A |
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Webster Bank Product Quality
2.2/5
Webster Bank has an overall Product Quality score of 2.2 out of 5 stars rated by its users and customers.
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Webster Bank Product Information
Webster Bank’s product quality score is a 2.2 out of 5 as rated by its users and customers. Reviewers from the Aerospace and Aviation industry rated Webster Bank's product the highest. Reviewers from the Arts and Entertainment industry rated Webster Bank the lowest at 1.8.
- Company Size
- 1,001-5,000 Employees
Industry
FinTech
Quick Insights into Webster Bank Product Quality
Webster Bank's Product Quality score was rated highest by Asian or Pacific Islander customers, and rated lowest by Caucasian customers.
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Ranked Webster Bank Product Quality the Highest
Ranked Webster Bank Product Quality the Lowest
Webster Bank Product Quality Score by Gender
Female customers rated Webster Bank's Product Quality score 0.1 stars higher than Male customers.
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Male
1.8/5
Female
1.9/5
Webster Bank Product Quality Score by Ethnicity
Webster Bank's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.1 | African American/Black | 2.1 |
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Other 2.1 | Other | 2.1 |
Webster Bank Product Quality Score by Age
Webster Bank's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.7 | 36-40 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
66+ 1.8 | 66+ | 1.8 |
Webster Bank Product Quality Score by Usage
Webster Bank's Product Quality score was rated the highest by customers who have used Webster Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Webster Bank Product Quality Score by Industry
Webster Bank's Product Quality score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Arts and Entertainment industry customers.
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Webster Bank Product Quality vs. Competitors
Compared to its competitors, Webster Bank's Product Quality score is rated right above Banc of America Securities, and is preceded by Capital One.
| COMPANY | Product Quality Score | |
|---|---|---|
| Td Bank | 3.6/5 |
| Bank of America | 3.5/5 |
| Santander Bank | 3/5 |
| The Bancorp | 2.7/5 |
| Capital One | 2.3/5 |
| Webster Bank | 2.2/5 |
| Banc of America Securities | N/A |
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Webster Bank Pricing
Webster Bank ROI & Value For Money
2.4/5
Webster Bank has a value for money and ROI score of 2.4 out of 5 stars rated by its users and customers.
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Webster Bank Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry. The users from the Arts and Entertainment industry think that they had the lowest ROI from Webster Bank.
Quick Insights into Webster Bank ROI
Webster Bank's ROI score was rated highest by customers who have used Webster Bank's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Webster Bank ROI the Highest
Ranked Webster Bank ROI the Lowest
Webster Bank ROI Score by Gender
Female customers rated Webster Bank's ROI score 0.2 stars higher than Male customers.
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Male
1.8/5
Female
2/5
Webster Bank ROI Score by Ethnicity
Webster Bank's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2.8 | African American/Black | 2.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2.5 | Other | 2.5 |
Webster Bank ROI Score by Age
Webster Bank's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.9 | 36-40 | 2.9 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Webster Bank ROI Score by Usage
Webster Bank's ROI score was rated the highest by customers who have used Webster Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Webster Bank ROI Score by Industry
Webster Bank's ROI score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Webster Bank Pricing vs. Competitors
Compared to its competitors, Webster Bank's ROI score is rated right above Capital One, and is preceded by The Bancorp.
| COMPANY | Pricing Score | |
|---|---|---|
| Td Bank | 3.7/5 |
| Bank of America | 3.3/5 |
| Santander Bank | 2.9/5 |
| The Bancorp | 2.8/5 |
| Webster Bank | 2.4/5 |
| Capital One | 2.1/5 |
| Banc of America Securities | N/A |
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Webster Bank Customer Satisfaction (CSAT)
Webster Bank Customer Satisfaction (CSAT) Score
28 / 100
Webster Bank has an overall Customer Satisfaction score of 28 rated by its users and customers.
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Very Satisfied
16%
Satisfied
12%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
16%
Very Dissatisfied
47%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Webster Bank Customer Satisfaction
Webster Bank's Customer Satisfaction score was rated highest by customers who have used Webster Bank's products/services for Less than 1 Year, and rated lowest by customers from the Arts and Entertainment industry.
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Ranked Webster Bank Customer Satisfaction the Highest
Ranked Webster Bank Customer Satisfaction the Lowest
Webster Bank Customer Satisfaction Score by Gender
Male customers rated Webster Bank's Customer Satisfaction score 14 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 11% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 22% | |
Very Dissatisfied | 44% |
14 / 100
FemaleVery Satisfied | 7% | |
|---|---|---|
Satisfied | 7% | |
Neither Satisfied nor Dissatisfied | 21% | |
Dissatisfied | 7% | |
Very Dissatisfied | 58% |
Webster Bank Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Webster Bank's Customer Satisfaction (CSAT) score was rated 17% according to Caucasian users and customers.
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17 / 100
Very Satisfied
11%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
22%
Very Dissatisfied
61%
CSAT according to African American/Black
Webster Bank's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
67%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
Webster Bank's Customer Satisfaction (CSAT) score was rated 33% according to Asian or Pacific Islander users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
34%
CSAT according to Other
Webster Bank's Customer Satisfaction (CSAT) score was rated 33% according to Other users and customers.
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33 / 100
Very Satisfied
16%
Satisfied
17%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
50%
Webster Bank Customer Satisfaction Score by Age
Webster Bank's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 50% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 33% | |||||||||||||||
| 66+ | 8% |
Webster Bank Customer Satisfaction Score by Usage
Webster Bank's Customer Satisfaction score was rated the highest by customers who have used Webster Bank's products/services for Less than 1 Year, and the lowest by customers with Over 10 Years of usage.
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Webster Bank Customer Satisfaction Score by Industry
Webster Bank's Customer Satisfaction score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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}Webster Bank Customer Satisfaction vs. Competitors
Compared to its competitors, Webster Bank's Customer Satisfaction score is rated right above Capital One, and is preceded by The Bancorp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Td Bank | 71% |
| Bank of America | 70% |
| Santander Bank | 51% |
| The Bancorp | 46% |
| Webster Bank | 28% |
| Capital One | 14% |
| Banc of America Securities | 0% |
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Webster Bank Customer Service
2.3/5
Webster Bank has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Webster Bank's Customer Service
Address
Waterbury, CT
Website
https://www.websteronline.com/
Quick Insights into Webster Bank Customer Service
Webster Bank's Customer Service score was rated highest by African American/Black customers, and rated lowest by Caucasian customers.
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Ranked Webster Bank Customer Service the Highest
Ranked Webster Bank Customer Service the Lowest
Webster Bank Customer Service Score by Gender
Female customers rated Webster Bank's Customer Service score 0.1 stars higher than Male customers.
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Male
1.8/5
Female
1.9/5
Webster Bank Customer Service Score by Ethnicity
Webster Bank's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.1 | Asian or Pacific Islander | 3.1 |
Other 2 | Other | 2 |
Webster Bank Customer Service Score by Age
Webster Bank's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.2 | 36-40 | 3.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.8 | 56-60 | 1.8 |
66+ 1.9 | 66+ | 1.9 |
Webster Bank Customer Service Score by Usage
Webster Bank's Customer Service score was rated the highest by customers who have used Webster Bank's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Webster Bank Customer Service Score by Industry
Webster Bank's Customer Service score was rated the highest by Banking and Financial Services industry customers, and the lowest by Arts and Entertainment industry customers.
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Webster Bank Customer Service vs. Competitors
Compared to its competitors, Webster Bank's Customer Service score is rated right above Capital One, and is preceded by The Bancorp.
| COMPANY | Customer Service Score | |
|---|---|---|
| Td Bank | 3.8/5 |
| Bank of America | 3.4/5 |
| Santander Bank | 3/5 |
| The Bancorp | 2.7/5 |
| Webster Bank | 2.3/5 |
| Capital One | 2/5 |
| Banc of America Securities | N/A |
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Webster Bank as an Employer
3.4/5
Webster Bank has a 3.4/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Webster Bank scored a -38 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Webster Bank would recommend the brand to a friend. ENPS measures how likely Webster Bank employees would recommend working at Webster Bank to a friend.
Net Promoter Score
-38
NPS Score
| 27% | Promoters |
|---|---|
| 8% | Passive |
| 65% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 31% | Promoters |
|---|---|
| 18% | Passive |
| 51% | Detractors |
