-63
NPS
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Protection 1
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About Protection 1 Brand
A leading, premier, full-service business and home security company in the U.S Among its major competitors, Protection 1 is ranked in 3rd place for NPS while ADT Corporation is 1st, and SimpliSafe is 2nd.
Brand at a Glance
68%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Protection 1 Ranking
- #3 / 4 of its competitors
Protection 1 NPS
Protection 1's Net Promoter Score (NPS) is a -63 with 12% Promoters, 13% Passives, and 75% Detractors. Net Promoter Score tracks whether Protection 1's customers would recommend using the product based on a scale of -100 to 100.
Protection 1 Overall NPS
| 12% | Promoters |
|---|---|
| 13% | Passives |
| 75% | Detractors |
Protection 1 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 100 | Aug 2021 | 100 |
Dec 2022 0 | Dec 2022 | 0 |
Feb 2023 -33 | Feb 2023 | -33 |
Jun 2023 -25 | Jun 2023 | -25 |
Feb 2024 -40 | Feb 2024 | -40 |
Jul 2024 -57 | Jul 2024 | -57 |
Oct 2024 -63 | Oct 2024 | -63 |
How Other Brands Compare
Protection 1 is ranked third for NPS among its competitors. ADT Corporation and SimpliSafe come in first and second, with Vivint coming in at #4.
Protection 1 |  ADT Corporation |  Vivint |  SimpliSafe | |
| Global Ranking | #- | #617 | #- | #- |
| NPS | -63 | -22 | -76 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $7.37B | $3.83B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Protection 1 NPS vs. Competitors
Compared to its competitors, Protection 1's NPS is rated right above Vivint, and is preceded by SimpliSafe.
| COMPANY | NPS Score | |
|---|---|---|
| ADT Corporation | -22 |
| SimpliSafe | -51 |
| Protection 1 | -63 |
| Vivint | -76 |
 | Monitronics | -100 |
Protection 1 Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Protection 1 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Protection 1 Customer Loyalty vs. Competitors
Compared to its competitors, Protection 1's Customer Loyalty score is rated right above Vivint, and is preceded by SimpliSafe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Monitronics | 100% |
| SimpliSafe | 69% |
| Protection 1 | 68% |
| Vivint | 68% |
| ADT Corporation | 67% |
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Protection 1 Product Quality
2.5/5
Protection 1 has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Protection 1 Product Information
Protection 1’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.protection1.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Protection 1 Product Quality vs. Competitors
Compared to its competitors, Protection 1's Product Quality score is rated right above SimpliSafe, and is preceded by ADT Corporation.
| COMPANY | Product Quality Score | |
|---|---|---|
| ADT Corporation | 2.5/5 |
| Protection 1 | 2.5/5 |
| SimpliSafe | 2.1/5 |
| Vivint | 1.6/5 |
| Monitronics | 1.5/5 |
Unlock Protection 1 Product Quality vs. Competitors Data
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Protection 1 Pricing
Protection 1 ROI & Value For Money
2/5
Protection 1 has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Protection 1 Pricing vs. Competitors
Compared to its competitors, Protection 1's ROI score is rated right above Vivint, and is preceded by SimpliSafe.
| COMPANY | Pricing Score | |
|---|---|---|
| ADT Corporation | 2.6/5 |
| SimpliSafe | 2.4/5 |
| Protection 1 | 2/5 |
| Vivint | 1.5/5 |
| Monitronics | 1.5/5 |
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Protection 1 Customer Satisfaction (CSAT)
Protection 1 Customer Satisfaction (CSAT) Score
25 / 100
Protection 1 has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
12%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Protection 1 Customer Satisfaction vs. Competitors
Compared to its competitors, Protection 1's Customer Satisfaction score is rated right above SimpliSafe, and is preceded by ADT Corporation.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ADT Corporation | 37% |
| Protection 1 | 25% |
| SimpliSafe | 24% |
| Vivint | 12% |
| Monitronics | 0% |
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Protection 1 Customer Service
2/5
Protection 1 has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Protection 1's Customer Service
Address
1035 N. Third Street Suite 101, Lawrence, KS
Website
http://www.protection1.com/
Phone Number
+1 (844) 726-7501
Protection 1 Customer Service vs. Competitors
Compared to its competitors, Protection 1's Customer Service score is rated right above SimpliSafe, and is preceded by ADT Corporation.
| COMPANY | Customer Service Score | |
|---|---|---|
| ADT Corporation | 2.5/5 |
| Protection 1 | 2/5 |
| SimpliSafe | 1.9/5 |
| Vivint | 1.5/5 |
| Monitronics | 1.5/5 |
Unlock Protection 1 Customer Service vs. Competitors Data
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Protection 1 as an Employer
4.3/5
Protection 1 has a 4.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Protection 1 scored a -63 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Protection 1 would recommend the brand to a friend. ENPS measures how likely Protection 1 employees would recommend working at Protection 1 to a friend.
Net Promoter Score
-63
NPS Score
| 12% | Promoters |
|---|---|
| 13% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 20% | Promoters |
|---|---|
| 60% | Passive |
| 20% | Detractors |
