PSG NPS & Customer Reviews

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About PSG's Brand

PSG is a mobile app developer company which has developed apps like PSG Official and PSG Handball. Among its major competitors, PSG is ranked in 2nd place for NPS while Mhs is 1st, and Arthur J. Gallagher & Co. is 3rd.

Brand at a Glance

79%

Customer Loyalty

3.9/5

Product Quality

4.1/5

Pricing

4.1/5

Customer Service

PSG Ranking

^#2 / 4 of its competitors

PSG NPS

PSG's Net Promoter Score (NPS) is a 29 with 61% Promoters, 7% Passives, and 32% Detractors. Net Promoter Score tracks whether PSG's customers would recommend using the product based on a scale of -100 to 100.

PSG Overall NPS

NPS

61%	Promoters
7%	Passives
32%	Detractors

PSG NPS Trend

-100

-50

100

Summary	Date	Score
Jul 2022 41	Jul 2022	41
Aug 2022 36	Aug 2022	36
Oct 2022 34	Oct 2022	34
Nov 2022 22	Nov 2022	22
Dec 2022 30	Dec 2022	30
Mar 2023 24	Mar 2023	24
Jun 2023 21	Jun 2023	21
Feb 2024 25	Feb 2024	25
Sep 2024 28	Sep 2024	28
Jun 2025 30	Jun 2025	30
Oct 2025 32	Oct 2025	32
Dec 2025 28	Dec 2025	28

How Other Brands Compare

PSG is ranked second for NPS among its competitors. Mhs and Arthur J. Gallagher & Co. come in first and third, with Aon plc coming in at #4.

	PSG	Arthur J. Gallagher & Co.	Mhs	Aon plc
Global Ranking	#-	#673	#-	#-
NPS	29	4	100	-100
Valuation Updated every 24 hours for public companies	-	$24.71B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

PSG NPS by Gender

PSG's NPS was rated 50 by Female customers on Comparably.

Female

PSG's NPS was rated 50 by Female customers on Comparably.

75%

Promoters

Passives

25%

Detractors

Male

N/A

PSG's NPS is not yet rated by Male customers.

Promoters

Passives

Detractors

PSG NPS by Age

PSG's NPS was rated 100 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

100%

PSG NPS by Usage

PSG's NPS was rated 50 points by customers who have used PSG's products/services for 2 to 5 Years.

-100

-50

100

Summary	Usage	Score
2 to 5 Years 50	2 to 5 Years	50

PSG NPS vs. Competitors

Compared to its competitors, PSG's NPS is rated right above Arthur J. Gallagher & Co., and is preceded by Mhs.

COMPANY		NPS Score
	Mhs	100
	PSG	29
	Arthur J. Gallagher & Co.	4
	Aon plc	-100

PSG Customer Reviews

PSG Customer Loyalty

79%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

79% of PSG users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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79%

21%

PSG Customer Loyalty Score by Gender

PSG's Customer Loyalty score was rated 100 by Female customers on Comparably.

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Female

100%

Yes

Male

N/A

Yes

PSG Customer Loyalty Score by Age

PSG's Customer Loyalty score was rated 100% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 100%	18-25	100%

PSG Customer Loyalty Score by Usage

PSG's Customer Loyalty score was rated 78% by customers who have used PSG's products/services for 2 to 5 Years.

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2 to 5 Years	78%

PSG Customer Loyalty Score by Industry

PSG's Customer Loyalty score was rated 70% by Architecture and Planning industry customers.

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Architecture and Planning	70%

PSG Customer Loyalty vs. Competitors

Compared to its competitors, PSG's Customer Loyalty score is rated right above Aon plc, and is preceded by Arthur J. Gallagher & Co..

COMPANY		Customer Loyalty Score
	Mhs	100%
	Arthur J. Gallagher & Co.	83%
	PSG	79%
	Aon plc	10%

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PSG Product Quality

3.9/5

PSG has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.

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PSG Product Information

PSG’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated PSG's product the highest.

Website: http://www.psg.fr

Company Size: 201-500 Employees

Industry

Tech

Sports & Entertainment

Quick Insights into PSG Product Quality

PSG's Product Quality score was rated highest by customers ages 18-25.

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Ranked PSG Product Quality the Highest

18-25	5
Female	4.4
2 to 5 Years	4.1

PSG Product Quality Score by Gender

PSG's Product Quality score was rated 4.4 by Female customers on Comparably.

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Female

4.4/5

Male

N/A

PSG Product Quality Score by Age

PSG's Product Quality score was rated 5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 5	18-25	5

PSG Product Quality Score by Usage

PSG's Product Quality score was rated 4.1 stars by customers who have used PSG's products/services for 2 to 5 Years.

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2 to 5 Years	4.1

PSG Product Quality Score by Industry

PSG's Product Quality score was rated 3.3 stars by Architecture and Planning industry customers.

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Architecture and Planning	3.3

PSG Product Quality vs. Competitors

Compared to its competitors, PSG's Product Quality score is rated right above Arthur J. Gallagher & Co., and is preceded by Mhs.

COMPANY		Product Quality Score
	Mhs	5/5
	PSG	3.9/5
	Arthur J. Gallagher & Co.	3.6/5
	Aon plc	1.5/5

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PSG Pricing

PSG ROI & Value For Money

4.1/5

PSG has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.

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PSG Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry.

Quick Insights into PSG ROI

PSG's ROI score was rated highest by customers ages 18-25.

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Ranked PSG ROI the Highest

18-25	4.1
Female	3.7
2 to 5 Years	3.6

PSG ROI Score by Gender

PSG's ROI score was rated 3.7 by Female customers on Comparably.

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Female

3.7/5

Male

N/A

PSG ROI Score by Age

PSG's ROI score was rated 4.1 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 4.1	18-25	4.1

PSG ROI Score by Usage

PSG's ROI score was rated 3.6 stars by customers who have used PSG's products/services for 2 to 5 Years.

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2 to 5 Years	3.6

PSG ROI Score by Industry

PSG's ROI score was rated 3.1 stars by Architecture and Planning industry customers.

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Architecture and Planning	3.1

PSG Pricing vs. Competitors

Compared to its competitors, PSG's ROI score is rated right above Arthur J. Gallagher & Co., and is preceded by Mhs.

COMPANY		Pricing Score
	Mhs	5/5
	PSG	4.1/5
	Arthur J. Gallagher & Co.	3.6/5
	Aon plc	1.5/5

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PSG Customer Satisfaction (CSAT)

PSG Customer Satisfaction (CSAT) Score

66 / 100

PSG has an overall Customer Satisfaction score of 66 rated by its users and customers.

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Very Satisfied	52%
Satisfied	14%
Neither Satisfied nor Dissatisfied	19%
Dissatisfied	5%
Very Dissatisfied	10%

Very Satisfied

52%

Satisfied

14%

Neither Satisfied nor Dissatisfied

19%

Dissatisfied

Very Dissatisfied

10%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into PSG Customer Satisfaction

PSG's Customer Satisfaction score was rated highest by customers ages 18-25.

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Ranked PSG Customer Satisfaction the Highest

18-25	100%
2 to 5 Years	75%
Female	75%

PSG Customer Satisfaction Score by Gender

PSG's Customer Satisfaction score was rated 75 by Female customers on Comparably.

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75 / 100

Female

	Very Satisfied	75%
	Satisfied	0%
	Neither Satisfied nor Dissatisfied	25%
	Dissatisfied	0%
	Very Dissatisfied	0%

PSG Customer Satisfaction Score by Age

PSG's Customer Satisfaction score was rated 100 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

100%

PSG Customer Satisfaction Score by Usage

PSG's Customer Satisfaction score was rated 75 points by customers who have used PSG's products/services for 2 to 5 Years.

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2 to 5 Years	75

PSG Customer Satisfaction Score by Industry

PSG's Customer Satisfaction score was rated 33 points by Architecture and Planning industry customers.

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{
	"title": "PSG Customer Satisfaction Score by Industry",
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	"bars": [
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			"label": "Architecture and Planning",
			"groupId": 498,
			"score": 33,
			"stars": 0,
			"csatScore": 33,
			"text": "PSG's Customer Satisfaction score is  rated by Architecture and Planning customers on Comparably.",
			"scoreClassName": "max",
			"scoreLabel": 33
		}
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}

Architecture and Planning	33

PSG Customer Satisfaction vs. Competitors

Compared to its competitors, PSG's Customer Satisfaction score is rated right above Arthur J. Gallagher & Co..

COMPANY		Customer Satisfaction (CSAT) Score
	PSG	66%
	Arthur J. Gallagher & Co.	64%
	Mhs	0%
	Aon plc	0%

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PSG Customer Service

4.1/5

PSG has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.

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About PSG's Customer Service

Website

http://www.psg.fr

Phone Number

33 1 46 99 94 50

Quick Insights into PSG Customer Service

PSG's Customer Service score was rated highest by customers ages 18-25.

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Ranked PSG Customer Service the Highest

18-25	4.8
Female	4.2
2 to 5 Years	4.1

PSG Customer Service Score by Gender

PSG's Customer Service score was rated 4.2 by Female customers on Comparably.

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Female

4.2/5

Male

N/A

PSG Customer Service Score by Age

PSG's Customer Service score was rated 4.8 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 4.8	18-25	4.8

PSG Customer Service Score by Usage

PSG's Customer Service score was rated 4.1 stars by customers who have used PSG's products/services for 2 to 5 Years.

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2 to 5 Years	4.1

PSG Customer Service Score by Industry

PSG's Customer Service score was rated 3.1 stars by Architecture and Planning industry customers.

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Architecture and Planning	3.1

PSG Customer Service vs. Competitors

Compared to its competitors, PSG's Customer Service score is rated right above Arthur J. Gallagher & Co., and is preceded by Mhs.

COMPANY		Customer Service Score
	Mhs	5/5
	PSG	4.1/5
	Arthur J. Gallagher & Co.	3.3/5
	Aon plc	1.5/5

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PSG as an Employer

3.2/5

PSG has a 3.2/5 stars for its overall company culture rated by their employees

bottom

40%

CEO of PSG

Nasser Al-Khelaifi

In the Bottom 40% of Similar Sized Companies on Comparably.

Consumer vs. Employees

PSG scored a 29 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of PSG would recommend the brand to a friend. ENPS measures how likely PSG employees would recommend working at PSG to a friend.

Net Promoter Score

NPS Score

61%	Promoters
7%	Passive
32%	Detractors

Employee Net Promoter Score

eNPS Score

44%	Promoters
23%	Passive
33%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail