-100
NPS
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Aon plc
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About Aon plc's Brand
Aon plc is the leading global provider of risk management, insurance and reinsurance brokerage. Among its major competitors, Aon plc is ranked in 5th place for NPS while Zenefits is 1st, and Marsh is 2nd.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Aon plc Ranking
- #4 / 4 of its competitors
Aon plc NPS
Aon plc's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Aon plc's customers would recommend using the product based on a scale of -100 to 100.
Aon plc Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Aon plc NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2025 -100 | Apr 2025 | -100 |
How Other Brands Compare
Aon plc is ranked #4 for NPS among its competitors. Zenefits and Marsh come in first and second, with Paychex coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Aon plc Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Aon plc users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Aon plc Customer Loyalty vs. Competitors
Compared to its competitors, Aon plc's Customer Loyalty score is rated right above The Swett & Crawford Group, and is preceded by Zenefits.
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Aon plc Product Quality
1.5/5
Aon plc has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Aon plc Product Information
Aon plc’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.aon.com
- Company Size
- 10,000+ Employees
Industry
Tech
FinTech
Aon plc Product Quality vs. Competitors
Compared to its competitors, Aon plc's Product Quality score is rated right above The Swett & Crawford Group, and is preceded by Paychex.
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Aon plc Pricing
Aon plc ROI & Value For Money
1.5/5
Aon plc has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Aon plc Pricing vs. Competitors
Compared to its competitors, Aon plc's ROI score is rated right above The Swett & Crawford Group, and is preceded by Paychex.
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Aon plc Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
100%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Aon plc Customer Satisfaction vs. Competitors
Compared to its competitors, Aon plc's Customer Satisfaction score is rated right above The Swett & Crawford Group, and is preceded by Zenefits.
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Aon plc Customer Service
1.5/5
Aon plc has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Aon plc's Customer Service
Address
London, AR
Website
http://www.aon.com
Aon plc Customer Service vs. Competitors
Compared to its competitors, Aon plc's Customer Service score is rated right above The Swett & Crawford Group, and is preceded by Zenefits.
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Aon plc as an Employer
3.0/5
Aon plc has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Aon plc scored a -100 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of Aon plc would recommend the brand to a friend. ENPS measures how likely Aon plc employees would recommend working at Aon plc to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 22% | Promoters |
|---|---|
| 34% | Passive |
| 44% | Detractors |
