20
NPS
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Public Consulting Group
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About Public Consulting Group's Brand
PCG helps primarily public sector health, education, and human services organizations make measurable improvements to their performance and processes. Among its major competitors, Public Consulting Group is ranked in 3rd place for NPS while Deloitte (US) is 1st, and Accenture is 2nd.
Brand at a Glance
80%
Customer Loyalty
3.5/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Public Consulting Group Ranking
- #3 / 4 of its competitors
Public Consulting Group NPS
Public Consulting Group's Net Promoter Score (NPS) is a 20 with 55% Promoters, 10% Passives, and 35% Detractors. Net Promoter Score tracks whether Public Consulting Group's customers would recommend using the product based on a scale of -100 to 100.
Public Consulting Group Overall NPS
| 55% | Promoters |
|---|---|
| 10% | Passives |
| 35% | Detractors |
Public Consulting Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 0 | Feb 2021 | 0 |
Mar 2021 33 | Mar 2021 | 33 |
Nov 2021 50 | Nov 2021 | 50 |
Dec 2021 15 | Dec 2021 | 15 |
Mar 2022 0 | Mar 2022 | 0 |
Jul 2022 -11 | Jul 2022 | -11 |
Oct 2022 0 | Oct 2022 | 0 |
Nov 2022 9 | Nov 2022 | 9 |
May 2023 23 | May 2023 | 23 |
Jun 2023 28 | Jun 2023 | 28 |
Jan 2024 20 | Jan 2024 | 20 |
Feb 2024 20 | Feb 2024 | 20 |
How Other Brands Compare
Public Consulting Group is ranked third for NPS among its competitors. Deloitte (US) and Accenture come in first and second, with Maximus coming in at #4.
Public Consulting Group |  Accenture |  Deloitte (US) |  Maximus | |
| Global Ranking | #- | #124 | #154 | #- |
| NPS | 20 | 20 | 27 | -12 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $4.87B | $5.68B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Public Consulting Group NPS by Gender
Public Consulting Group's NPS was rated -17 by Male customers on Comparably.
Male
-17
Public Consulting Group's NPS was rated -17 by Male customers on Comparably.
33%
Promoters
17%
Passives
50%
Detractors
Female
N/A
Public Consulting Group's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Public Consulting Group NPS by Ethnicity
Public Consulting Group's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Public Consulting Group NPS by Usage
Public Consulting Group's NPS was rated -34 points by customers who have used Public Consulting Group's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years -34 | Over 10 Years | -34 |
Public Consulting Group NPS vs. Competitors
Compared to its competitors, Public Consulting Group's NPS is rated right above Sequoia Consulting, and is preceded by Accenture.
| COMPANY | NPS Score | |
|---|---|---|
| Deloitte (US) | 27 |
| Accenture | 20 |
| Public Consulting Group | 20 |
 | Sequoia Consulting | N/A |
| Maximus | -12 |
Public Consulting Group Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Public Consulting Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Public Consulting Group Customer Loyalty Score by Gender
Public Consulting Group's Customer Loyalty score was rated 70 by Male customers on Comparably.
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Male
70%
Yes
Female
N/A
Yes
Public Consulting Group Customer Loyalty Score by Ethnicity
Public Consulting Group's Customer Loyalty score was rated 64% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Public Consulting Group.
64
out of 100
Caucasian
Public Consulting Group Customer Loyalty Score by Usage
Public Consulting Group's Customer Loyalty score was rated 70% by customers who have used Public Consulting Group's products/services for Over 10 Years.
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Public Consulting Group Customer Loyalty vs. Competitors
Compared to its competitors, Public Consulting Group's Customer Loyalty score is rated right above Deloitte (US).
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Public Consulting Group | 80% |
| Deloitte (US) | 72% |
| Accenture | 71% |
| Maximus | 64% |
| Sequoia Consulting | N/A |
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Public Consulting Group Product Quality
3.5/5
Public Consulting Group has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Public Consulting Group Product Information
Public Consulting Group’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Professional Services
Quick Insights into Public Consulting Group Product Quality
Public Consulting Group's Product Quality score was rated highest by Caucasian customers.
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Ranked Public Consulting Group Product Quality the Highest
Public Consulting Group Product Quality Score by Gender
Public Consulting Group's Product Quality score was rated 3.3 by Male customers on Comparably.
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Male
3.3/5
Female
N/A
Public Consulting Group Product Quality Score by Ethnicity
Public Consulting Group's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Public Consulting Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Public Consulting Group Product Quality Score by Usage
Public Consulting Group's Product Quality score was rated 3.1 stars by customers who have used Public Consulting Group's products/services for Over 10 Years.
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Public Consulting Group Product Quality vs. Competitors
Compared to its competitors, Public Consulting Group's Product Quality score is rated right above Maximus, and is preceded by Accenture.
| COMPANY | Product Quality Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Accenture | 3.7/5 |
| Public Consulting Group | 3.5/5 |
| Maximus | 3.1/5 |
| Sequoia Consulting | N/A |
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Public Consulting Group Pricing
Public Consulting Group ROI & Value For Money
3.6/5
Public Consulting Group has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Quick Insights into Public Consulting Group ROI
Public Consulting Group's ROI score was rated highest by Caucasian customers.
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Ranked Public Consulting Group ROI the Highest
Public Consulting Group ROI Score by Gender
Public Consulting Group's ROI score was rated 2.9 by Male customers on Comparably.
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Male
2.9/5
Female
N/A
Public Consulting Group ROI Score by Ethnicity
Public Consulting Group's ROI score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Public Consulting Group.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Public Consulting Group ROI Score by Usage
Public Consulting Group's ROI score was rated 2.6 stars by customers who have used Public Consulting Group's products/services for Over 10 Years.
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Public Consulting Group Pricing vs. Competitors
Compared to its competitors, Public Consulting Group's ROI score is rated right above Maximus, and is preceded by Accenture.
| COMPANY | Pricing Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Accenture | 3.6/5 |
| Public Consulting Group | 3.6/5 |
| Maximus | 3.2/5 |
| Sequoia Consulting | N/A |
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Public Consulting Group Customer Satisfaction (CSAT)
Public Consulting Group Customer Satisfaction (CSAT) Score
76 / 100
Public Consulting Group has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
47%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
6%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Public Consulting Group Customer Satisfaction
Public Consulting Group's Customer Satisfaction score was rated highest by Caucasian customers.
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Ranked Public Consulting Group Customer Satisfaction the Highest
Public Consulting Group Customer Satisfaction Score by Gender
Public Consulting Group's Customer Satisfaction score was rated 67 by Male customers on Comparably.
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67 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Public Consulting Group Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Public Consulting Group's Customer Satisfaction (CSAT) score was rated 80% according to Caucasian users and customers.
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80 / 100
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
Public Consulting Group Customer Satisfaction Score by Usage
Public Consulting Group's Customer Satisfaction score was rated 67 points by customers who have used Public Consulting Group's products/services for Over 10 Years.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Public Consulting Group Customer Satisfaction vs. Competitors
Compared to its competitors, Public Consulting Group's Customer Satisfaction score is rated right above Accenture.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Public Consulting Group | 76% |
| Accenture | 75% |
| Deloitte (US) | 73% |
| Maximus | 57% |
| Sequoia Consulting | 0% |
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Public Consulting Group Customer Service
3.6/5
Public Consulting Group has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Public Consulting Group's Customer Service
Address
148 State Street, 10th floor, 10th floor, Boston, MA 02109
Website
https://www.publicconsultinggroup.com
Phone Number
1-800-210-6113
Quick Insights into Public Consulting Group Customer Service
Public Consulting Group's Customer Service score was rated highest by Caucasian customers.
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Ranked Public Consulting Group Customer Service the Highest
Public Consulting Group Customer Service Score by Gender
Public Consulting Group's Customer Service score was rated 3.1 by Male customers on Comparably.
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Male
3.1/5
Female
N/A
Public Consulting Group Customer Service Score by Ethnicity
Public Consulting Group's Customer Service score was rated 3.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Public Consulting Group.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
Public Consulting Group Customer Service Score by Usage
Public Consulting Group's Customer Service score was rated 3.1 stars by customers who have used Public Consulting Group's products/services for Over 10 Years.
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Public Consulting Group Customer Service vs. Competitors
Compared to its competitors, Public Consulting Group's Customer Service score is rated right above Maximus, and is preceded by Accenture.
| COMPANY | Customer Service Score | |
|---|---|---|
| Deloitte (US) | 3.9/5 |
| Accenture | 3.8/5 |
| Public Consulting Group | 3.6/5 |
| Maximus | 3.4/5 |
| Sequoia Consulting | N/A |
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Public Consulting Group as an Employer
4.5/5
Public Consulting Group has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
CEO of Public Consulting Group
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Public Consulting Group scored a 20 for Net Promoter Score and a 26 for Employee Net Promoter Score. NPS gauges how likely a customer of Public Consulting Group would recommend the brand to a friend. ENPS measures how likely Public Consulting Group employees would recommend working at Public Consulting Group to a friend.
Net Promoter Score
20
NPS Score
| 55% | Promoters |
|---|---|
| 10% | Passive |
| 35% | Detractors |
Employee Net Promoter Score
26
eNPS Score
| 51% | Promoters |
|---|---|
| 24% | Passive |
| 25% | Detractors |
