-30
NPS
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Punch Bowl Social
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About Punch Bowl Social's Brand
Punch Bowl Social leads the "eat-ertainment" category with scratch-kitchens, craft beverages, and entertainment. Among its major competitors, Punch Bowl Social is ranked in 4th place for NPS while Lucky Strike Entertainment is 1st, and TopGolf is 2nd.
Brand at a Glance
36%
Customer Loyalty
2.1/5
Product Quality
2.6/5
Pricing
2.3/5
Customer Service
Punch Bowl Social Ranking
- #4 / 4 of its competitors
Punch Bowl Social NPS
Punch Bowl Social's Net Promoter Score (NPS) is a -30 with 33% Promoters, 4% Passives, and 63% Detractors. Net Promoter Score tracks whether Punch Bowl Social's customers would recommend using the product based on a scale of -100 to 100.
Punch Bowl Social Overall NPS
| 33% | Promoters |
|---|---|
| 4% | Passives |
| 63% | Detractors |
Punch Bowl Social NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2022 0 | Mar 2022 | 0 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 -7 | May 2022 | -7 |
Oct 2022 -15 | Oct 2022 | -15 |
Nov 2022 -20 | Nov 2022 | -20 |
Dec 2022 -19 | Dec 2022 | -19 |
May 2023 -28 | May 2023 | -28 |
Aug 2023 -22 | Aug 2023 | -22 |
Nov 2023 -25 | Nov 2023 | -25 |
Mar 2024 -29 | Mar 2024 | -29 |
Aug 2024 -23 | Aug 2024 | -23 |
Aug 2025 -29 | Aug 2025 | -29 |
How Other Brands Compare
Punch Bowl Social is ranked #4 for NPS among its competitors. Lucky Strike Entertainment and TopGolf come in first and second, with Dave & Buster's coming in at third.
Punch Bowl Social |  Dave & Buster's |  TopGolf |  Lucky Strike Entertainment | |
| Global Ranking | #- | #484 | #680 | #- |
| NPS | -30 | 30 | 46 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $1.66B | $2.56B | $3.14M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Punch Bowl Social NPS by Gender
Male customers rated Punch Bowl Social's NPS 34 points higher than Female customers.
Male
-66
Punch Bowl Social's NPS was rated -66 by Male customers on Comparably.
17%
Promoters
0%
Passives
83%
Detractors
Female
-100
Punch Bowl Social's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Punch Bowl Social NPS by Ethnicity
Punch Bowl Social's NPS was rated -60 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -60 | Caucasian | -60 |
Punch Bowl Social NPS by Age
Punch Bowl Social's NPS was rated -100 points by customers ages 31-35 on Comparably.
Punch Bowl Social NPS by Usage
Punch Bowl Social's NPS was rated the highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
Punch Bowl Social NPS vs. Competitors
Compared to its competitors, Punch Bowl Social's NPS is rated right below Dave & Buster's.
| COMPANY | NPS Score | |
|---|---|---|
| Lucky Strike Entertainment | 100 |
| TopGolf | 46 |
| Dave & Buster's | 30 |
| Punch Bowl Social | -30 |
Punch Bowl Social Customer Loyalty
36%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
36% of Punch Bowl Social users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Punch Bowl Social Customer Loyalty Score by Gender
Female customers rated Punch Bowl Social's Customer Loyalty score 15% higher than Male customers.
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Male
25%
Yes
Female
40%
Yes
Punch Bowl Social Customer Loyalty Score by Ethnicity
Punch Bowl Social's Customer Loyalty score was rated 46% by Caucasian customers on Comparably.
% who answered "Yes"
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46
out of 100
Caucasian
Punch Bowl Social Customer Loyalty Score by Age
Punch Bowl Social's Customer Loyalty score was rated 10% by customers ages 31-35 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
Punch Bowl Social Customer Loyalty Score by Usage
Punch Bowl Social's Customer Loyalty score was rated the highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Punch Bowl Social Customer Loyalty vs. Competitors
Compared to its competitors, Punch Bowl Social's Customer Loyalty score is rated right below Dave & Buster's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lucky Strike Entertainment | 100% |
| TopGolf | 81% |
| Dave & Buster's | 77% |
| Punch Bowl Social | 36% |
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Punch Bowl Social Product Quality
2.1/5
Punch Bowl Social has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Punch Bowl Social Product Information
Punch Bowl Social’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Industry
Restaurants
Food and Beverages
Quick Insights into Punch Bowl Social Product Quality
Punch Bowl Social's Product Quality score was rated highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and rated lowest by customers who have used Punch Bowl Social's products/services for Less than 1 Year.
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Ranked Punch Bowl Social Product Quality the Highest
Ranked Punch Bowl Social Product Quality the Lowest
Punch Bowl Social Product Quality Score by Gender
Male customers rated Punch Bowl Social's Product Quality score 1 stars higher than Female customers.
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Male
2.5/5
Female
1.5/5
Punch Bowl Social Product Quality Score by Ethnicity
Punch Bowl Social's Product Quality score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Punch Bowl Social.
0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Punch Bowl Social Product Quality Score by Age
Punch Bowl Social's Product Quality score was rated 1.8 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.8 | 31-35 | 1.8 |
Punch Bowl Social Product Quality Score by Usage
Punch Bowl Social's Product Quality score was rated the highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Punch Bowl Social Product Quality vs. Competitors
Compared to its competitors, Punch Bowl Social's Product Quality score is rated right below Dave & Buster's.
| COMPANY | Product Quality Score | |
|---|---|---|
| TopGolf | 4.1/5 |
| Lucky Strike Entertainment | 4/5 |
| Dave & Buster's | 3.9/5 |
| Punch Bowl Social | 2.1/5 |
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Punch Bowl Social Pricing
Punch Bowl Social ROI & Value For Money
2.6/5
Punch Bowl Social has a value for money and ROI score of 2.6 out of 5 stars rated by its users and customers.
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Quick Insights into Punch Bowl Social ROI
Punch Bowl Social's ROI score was rated highest by Caucasian customers, and rated lowest by customers who have used Punch Bowl Social's products/services for Less than 1 Year.
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Ranked Punch Bowl Social ROI the Highest
Ranked Punch Bowl Social ROI the Lowest
Punch Bowl Social ROI Score by Gender
Male customers rated Punch Bowl Social's ROI score 0.6 stars higher than Female customers.
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Male
2.1/5
Female
1.5/5
Punch Bowl Social ROI Score by Ethnicity
Punch Bowl Social's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Punch Bowl Social.
0
1
2
3
4
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Punch Bowl Social ROI Score by Age
Punch Bowl Social's ROI score was rated 1.5 stars by customers ages 31-35 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
Punch Bowl Social ROI Score by Usage
Punch Bowl Social's ROI score was rated the highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Punch Bowl Social Pricing vs. Competitors
Compared to its competitors, Punch Bowl Social's ROI score is rated right below Dave & Buster's.
| COMPANY | Pricing Score | |
|---|---|---|
| Lucky Strike Entertainment | 4/5 |
| TopGolf | 3.7/5 |
| Dave & Buster's | 3.6/5 |
| Punch Bowl Social | 2.6/5 |
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Punch Bowl Social Customer Satisfaction (CSAT)
Punch Bowl Social Customer Satisfaction (CSAT) Score
38 / 100
Punch Bowl Social has an overall Customer Satisfaction score of 38 rated by its users and customers.
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Very Satisfied
19%
Satisfied
19%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
11%
Very Dissatisfied
38%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Punch Bowl Social Customer Satisfaction
Punch Bowl Social's Customer Satisfaction score was rated highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and rated lowest by customers who have used Punch Bowl Social's products/services for Less than 1 Year.
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Ranked Punch Bowl Social Customer Satisfaction the Highest
Ranked Punch Bowl Social Customer Satisfaction the Lowest
Punch Bowl Social Customer Satisfaction Score by Gender
Punch Bowl Social's Customer Satisfaction score was rated 40 by Male customers on Comparably.
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40 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 40% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Punch Bowl Social Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Punch Bowl Social's Customer Satisfaction (CSAT) score was rated 40% according to Caucasian users and customers.
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40 / 100
Very Satisfied
20%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
20%
Punch Bowl Social Customer Satisfaction Score by Age
Punch Bowl Social's Customer Satisfaction score was rated 0 points by customers ages 31-35 on Comparably.
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0
20
40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 0% |
Punch Bowl Social Customer Satisfaction Score by Usage
Punch Bowl Social's Customer Satisfaction score was rated the highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Punch Bowl Social Customer Satisfaction vs. Competitors
Compared to its competitors, Punch Bowl Social's Customer Satisfaction score is rated right below TopGolf.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lucky Strike Entertainment | 100% |
| Dave & Buster's | 75% |
| TopGolf | 65% |
| Punch Bowl Social | 38% |
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Punch Bowl Social Customer Service
2.3/5
Punch Bowl Social has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Punch Bowl Social's Customer Service
Address
3120 N Uinta St, Denver, CO 80238
Website
https://www.punchbowlsocial.com
Phone Number
7204581514
Punch Bowl Social's Social Links
Quick Insights into Punch Bowl Social Customer Service
Punch Bowl Social's Customer Service score was rated highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and rated lowest by customers who have used Punch Bowl Social's products/services for Less than 1 Year.
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Ranked Punch Bowl Social Customer Service the Highest
Ranked Punch Bowl Social Customer Service the Lowest
Punch Bowl Social Customer Service Score by Gender
Male customers rated Punch Bowl Social's Customer Service score 0.8 stars higher than Female customers.
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Male
2.3/5
Female
1.5/5
Punch Bowl Social Customer Service Score by Ethnicity
Punch Bowl Social's Customer Service score was rated 2.3 stars by Caucasian customers on Comparably.
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0
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Punch Bowl Social Customer Service Score by Age
Punch Bowl Social's Customer Service score was rated 1.6 stars by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.6 | 31-35 | 1.6 |
Punch Bowl Social Customer Service Score by Usage
Punch Bowl Social's Customer Service score was rated the highest by customers who have used Punch Bowl Social's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Punch Bowl Social Customer Service vs. Competitors
Compared to its competitors, Punch Bowl Social's Customer Service score is rated right below Dave & Buster's.
| COMPANY | Customer Service Score | |
|---|---|---|
| TopGolf | 4.1/5 |
| Lucky Strike Entertainment | 4/5 |
| Dave & Buster's | 4/5 |
| Punch Bowl Social | 2.3/5 |
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Punch Bowl Social as an Employer
2.3/5
Punch Bowl Social has a 2.3/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Punch Bowl Social scored a -30 for Net Promoter Score and a -64 for Employee Net Promoter Score. NPS gauges how likely a customer of Punch Bowl Social would recommend the brand to a friend. ENPS measures how likely Punch Bowl Social employees would recommend working at Punch Bowl Social to a friend.
Net Promoter Score
-30
NPS Score
| 33% | Promoters |
|---|---|
| 4% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-64
eNPS Score
| 14% | Promoters |
|---|---|
| 8% | Passive |
| 78% | Detractors |
