50
NPS
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qBotica
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About qBotica's Brand
Founded in 2017 and headquartered in the United States, qBotica is a firm completely focused on RPA and Intelligent Automation Services and Advisory. qBotica provides clients a complete end to end experience that enables clients to become self-sustaining, empowered, and educated about every automation resource possible for their success. Among its major competitors, qBotica is ranked in 1st place for NPS while EPAM Systems is 2nd, and Capgemini is 3rd.
Brand at a Glance
89%
Customer Loyalty
4.4/5
Product Quality
4.4/5
Pricing
4.4/5
Customer Service
qBotica Ranking
- #1 / 4 of its competitors
qBotica NPS
qBotica's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether qBotica's customers would recommend using the product based on a scale of -100 to 100.
qBotica Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
qBotica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 100 | Dec 2020 | 100 |
Jan 2021 100 | Jan 2021 | 100 |
Oct 2021 67 | Oct 2021 | 67 |
Aug 2022 71 | Aug 2022 | 71 |
Feb 2023 50 | Feb 2023 | 50 |
How Other Brands Compare
qBotica is ranked first for NPS among its competitors. EPAM Systems and Capgemini come in second and third, with DXC Technology coming in at #4.
qBotica |  EPAM Systems |  Capgemini |  DXC Technology | |
| Global Ranking | #- | #396 | #524 | #- |
| NPS | 50 | 21 | 15 | -10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $14.94B | $347.42M | $6.57B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
qBotica NPS by Usage
qBotica's NPS was rated 100 points by customers who have used qBotica's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
qBotica NPS vs. Competitors
Compared to its competitors, qBotica's NPS is rated right above EPAM Systems.
| COMPANY | NPS Score | |
|---|---|---|
| qBotica | 50 |
| EPAM Systems | 21 |
| Capgemini | 15 |
 | EY Technologies | N/A |
| DXC Technology | -10 |
 | Expleo Group | -100 |
qBotica Customer Loyalty
89%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
89% of qBotica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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qBotica Customer Loyalty Score by Usage
qBotica's Customer Loyalty score was rated 100% by customers who have used qBotica's products/services for 1 to 2 Years.
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qBotica Customer Loyalty vs. Competitors
Compared to its competitors, qBotica's Customer Loyalty score is rated right above EPAM Systems.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| qBotica | 89% |
| EPAM Systems | 81% |
| Capgemini | 77% |
| DXC Technology | 71% |
| Expleo Group | N/A |
| EY Technologies | N/A |
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qBotica Product Quality
4.4/5
qBotica has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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qBotica Product Information
qBotica’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Website
- http://www.qbotica.com
- Company Size
- 11-50 Employees
Industry
Information Services
Tech
AI, Big Data and Analytics
SaaS
Quick Insights into qBotica Product Quality
qBotica's Product Quality score was rated highest by customers who have used qBotica's products/services for 1 to 2 Years.
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Ranked qBotica Product Quality the Highest
qBotica Product Quality Score by Usage
qBotica's Product Quality score was rated 5 stars by customers who have used qBotica's products/services for 1 to 2 Years.
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qBotica Product Quality vs. Competitors
Compared to its competitors, qBotica's Product Quality score is rated right above EPAM Systems.
| COMPANY | Product Quality Score | |
|---|---|---|
| qBotica | 4.4/5 |
| EPAM Systems | 3.8/5 |
| Capgemini | 3.7/5 |
| DXC Technology | 2.9/5 |
| Expleo Group | 1.5/5 |
| EY Technologies | N/A |
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qBotica Pricing
qBotica ROI & Value For Money
4.4/5
qBotica has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Quick Insights into qBotica ROI
qBotica's ROI score was rated highest by customers who have used qBotica's products/services for 1 to 2 Years.
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Ranked qBotica ROI the Highest
qBotica ROI Score by Usage
qBotica's ROI score was rated 4.9 stars by customers who have used qBotica's products/services for 1 to 2 Years.
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qBotica Pricing vs. Competitors
Compared to its competitors, qBotica's ROI score is rated right above Capgemini.
| COMPANY | Pricing Score | |
|---|---|---|
| qBotica | 4.4/5 |
| Capgemini | 3.8/5 |
| EPAM Systems | 3.8/5 |
| DXC Technology | 2.8/5 |
| Expleo Group | N/A |
| EY Technologies | N/A |
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qBotica Customer Satisfaction (CSAT)
qBotica Customer Satisfaction (CSAT) Score
100 / 100
qBotica has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
qBotica Customer Satisfaction vs. Competitors
Compared to its competitors, qBotica's Customer Satisfaction score is rated right above EPAM Systems.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| qBotica | 100% |
| EPAM Systems | 83% |
| Capgemini | 69% |
| DXC Technology | 48% |
| Expleo Group | 0% |
| EY Technologies | 0% |
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qBotica Customer Service
4.4/5
qBotica has an overall Customer Service score of 4.4 out of 5 stars rated by its users and customers.
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About qBotica's Customer Service
Address
2550 W Union Hills Dr, Phoenix, AZ 85027
Website
http://www.qbotica.com
Phone Number
+16232526597
qBotica's Social Links
Quick Insights into qBotica Customer Service
qBotica's Customer Service score was rated highest by customers who have used qBotica's products/services for 1 to 2 Years.
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Ranked qBotica Customer Service the Highest
qBotica Customer Service Score by Usage
qBotica's Customer Service score was rated 4.9 stars by customers who have used qBotica's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
qBotica Customer Service vs. Competitors
Compared to its competitors, qBotica's Customer Service score is rated right above EPAM Systems.
| COMPANY | Customer Service Score | |
|---|---|---|
| qBotica | 4.4/5 |
| EPAM Systems | 3.9/5 |
| Capgemini | 3.8/5 |
| DXC Technology | 2.8/5 |
| Expleo Group | N/A |
| EY Technologies | N/A |
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qBotica as an Employer
4.7/5
qBotica has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
qBotica scored a 50 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of qBotica would recommend the brand to a friend. ENPS measures how likely qBotica employees would recommend working at qBotica to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 88% | Promoters |
|---|---|
| 8% | Passive |
| 4% | Detractors |
