20
NPS
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Rambus
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About Rambus' Brand
Rambus designs, develops and licenses chip interface technologies and architectures that are used in digital electronics products. Among its major competitors, Rambus is ranked in 5th place for NPS while Intersil is 1st, and Infineon Technologies is 2nd.Their current market cap is $6.93B
Brand at a Glance
81%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
4.1/5
Customer Service
Rambus CMO
Jerome Nadel
Mr. Jerome Nadel serves as the Chief Marketing Officer and Senior Vice President at Rambus Inc. Mr. Nadel served as an Executive Vice President of Marketing & User Experience at MobiWire SA. He is responsible for leading the overall business development and marketing functions. He is a leading expert on strategic usability and user experience with extensive international business strategy and marketing experience. He served as the Chief Experience Officer of Option NV till September 2012. He was responsible for bringing innovative user-centric connected devices and services to market. He began his career at IBM's Corporate Human Factors Lab. Through his professional career, he served as in executive positions in user experience and marketing including Manager of the Corporate Human Factors Group at Unisys, Executive Managing Director and Chief Experience Officer at Human Factors International, Chief Marketing Officer at SLP InfoWare, Vice President of Marketing at Gemplus and Executive Vice President of User Experience and Marketing at Sagem Wireless (MobiWire). He holds Ph.D. in Applied Experimental Psychology. He holds a bachelor's degree in Psychology from the University of South Florida and a master's degree in Industrial/Organizational and Human Factors Psychology from Kansas State University.
Rambus Ranking
- #4 / 4 of its competitors
Rambus NPS
Rambus's Net Promoter Score (NPS) is a 20 with 50% Promoters, 20% Passives, and 30% Detractors. Net Promoter Score tracks whether Rambus's customers would recommend using the product based on a scale of -100 to 100.
Rambus Overall NPS
| 50% | Promoters |
|---|---|
| 20% | Passives |
| 30% | Detractors |
Rambus NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Apr 2021 50 | Apr 2021 | 50 |
Oct 2021 66 | Oct 2021 | 66 |
Jul 2022 25 | Jul 2022 | 25 |
Oct 2022 0 | Oct 2022 | 0 |
Jan 2023 -1 | Jan 2023 | -1 |
Mar 2024 11 | Mar 2024 | 11 |
Feb 2025 20 | Feb 2025 | 20 |
How Other Brands Compare
Rambus is ranked #4 for NPS among its competitors. Infineon Technologies and Corsair Components, Inc come in first and second, with Micron Technology coming in at third. Among those competitors, it is the lowest valued company behind Micron Technology.
Rambus |  Micron Technology |  Infineon Technologies |  Corsair Components, Inc | |
| Global Ranking | #- | #392 | #704 | #720 |
| NPS | 20 | 20 | 39 | 30 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.93B | $105.13B | $56.59B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rambus NPS by Gender
Rambus's NPS was rated -34 by Female customers on Comparably.
Female
-34
Rambus's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
Rambus's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Rambus NPS by Ethnicity
Rambus's NPS was rated 0 points by Asian or Pacific Islander customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Rambus NPS by Age
Rambus's NPS was rated -34 points by customers ages 36-40 on Comparably.
Rambus NPS vs. Competitors
Compared to its competitors, Rambus's NPS is rated right above Micro C, and is preceded by Micron Technology.
| COMPANY | NPS Score | |
|---|---|---|
 | Intersil | 50 |
| Infineon Technologies | 39 |
| Corsair Components, Inc | 30 |
| Micron Technology | 20 |
| Rambus | 20 |
 | Micro C | N/A |
 | Synaptics | -33 |
Rambus Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Rambus users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rambus Customer Loyalty Score by Gender
Rambus's Customer Loyalty score was rated 70 by Female customers on Comparably.
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Female
70%
Yes
Male
N/A
Yes
Rambus Customer Loyalty Score by Ethnicity
Rambus's Customer Loyalty score was rated 78% by Asian or Pacific Islander customers on Comparably.
% who answered "Yes"
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78
out of 100
Asian or Pacific Islander
Rambus Customer Loyalty Score by Age
Rambus's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Rambus Customer Loyalty vs. Competitors
Compared to its competitors, Rambus's Customer Loyalty score is rated right above Micron Technology, and is preceded by Intersil.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Intersil | 100% |
| Rambus | 81% |
| Micron Technology | 78% |
| Infineon Technologies | 77% |
| Corsair Components, Inc | 75% |
| Synaptics | 68% |
| Micro C | N/A |
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Rambus Product Quality
3.9/5
Rambus has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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Rambus Product Information
Rambus’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.rambus.com/us
- Company Size
- 201-500 Employees
Industry
Tech
Consumer Services
Hardware and Devices
Real Estate
Quick Insights into Rambus Product Quality
Rambus's Product Quality score was rated highest by Asian or Pacific Islander customers.
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Ranked Rambus Product Quality the Highest
Rambus Product Quality Score by Gender
Rambus's Product Quality score was rated 3.1 by Female customers on Comparably.
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Female
3.1/5
Male
N/A
Rambus Product Quality Score by Ethnicity
Rambus's Product Quality score was rated 3.6 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Rambus Product Quality Score by Age
Rambus's Product Quality score was rated 3.1 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 3.1 | 36-40 | 3.1 |
Rambus Product Quality vs. Competitors
Compared to its competitors, Rambus's Product Quality score is rated right above Synaptics, and is preceded by Micron Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Intersil | 5/5 |
| Infineon Technologies | 4/5 |
| Corsair Components, Inc | 4/5 |
| Micron Technology | 4/5 |
| Rambus | 3.9/5 |
| Synaptics | 3.5/5 |
| Micro C | N/A |
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Rambus Pricing
Rambus ROI & Value For Money
3.8/5
Rambus has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Quick Insights into Rambus ROI
Rambus's ROI score was rated highest by Asian or Pacific Islander customers.
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Ranked Rambus ROI the Highest
Rambus ROI Score by Gender
Rambus's ROI score was rated 2.8 by Female customers on Comparably.
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Female
2.8/5
Male
N/A
Rambus ROI Score by Ethnicity
Rambus's ROI score was rated 3.4 stars by Asian or Pacific Islander customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Asian or Pacific Islander 3.4 | Asian or Pacific Islander | 3.4 |
Rambus ROI Score by Age
Rambus's ROI score was rated 2.8 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 2.8 | 36-40 | 2.8 |
Rambus Pricing vs. Competitors
Compared to its competitors, Rambus's ROI score is rated right above Synaptics, and is preceded by Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Infineon Technologies | 4/5 |
| Intersil | 4/5 |
| Corsair Components, Inc | 3.9/5 |
| Micron Technology | 3.9/5 |
| Rambus | 3.8/5 |
| Synaptics | 3.4/5 |
| Micro C | N/A |
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Rambus Customer Satisfaction (CSAT)
Rambus Customer Satisfaction (CSAT) Score
83 / 100
Rambus has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Rambus Customer Satisfaction
Rambus's Customer Satisfaction score was rated highest by customers ages 36-40.
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Ranked Rambus Customer Satisfaction the Highest
Rambus Customer Satisfaction Score by Gender
Rambus's Customer Satisfaction score was rated 67 by Female customers on Comparably.
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67 / 100
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 67% | |
Neither Satisfied nor Dissatisfied | 33% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Rambus Customer Satisfaction Score by Ethnicity
CSAT according to Asian or Pacific Islander
Rambus' Customer Satisfaction (CSAT) score was rated 67% according to Asian or Pacific Islander users and customers.
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67 / 100
Very Satisfied
0%
Satisfied
67%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
Rambus Customer Satisfaction Score by Age
Rambus's Customer Satisfaction score was rated 67 points by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 67% |
Rambus Customer Satisfaction vs. Competitors
Compared to its competitors, Rambus's Customer Satisfaction score is rated right above Infineon Technologies, and is preceded by Micron Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Intersil | 100% |
| Micron Technology | 84% |
| Rambus | 83% |
| Infineon Technologies | 81% |
| Corsair Components, Inc | 76% |
| Synaptics | 67% |
| Micro C | 0% |
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Rambus Customer Service
4.1/5
Rambus has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Rambus's Customer Service
Address
Los Altos, CA
Website
http://www.rambus.com/us
Quick Insights into Rambus Customer Service
Rambus's Customer Service score was rated highest by Asian or Pacific Islander customers.
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Ranked Rambus Customer Service the Highest
Rambus Customer Service Score by Gender
Rambus's Customer Service score was rated 3.8 by Female customers on Comparably.
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Female
3.8/5
Male
N/A
Rambus Customer Service Score by Ethnicity
Rambus's Customer Service score was rated 4.1 stars by Asian or Pacific Islander customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Asian or Pacific Islander 4.1 | Asian or Pacific Islander | 4.1 |
Rambus Customer Service Score by Age
Rambus's Customer Service score was rated 3.8 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 3.8 | 36-40 | 3.8 |
Rambus Customer Service vs. Competitors
Compared to its competitors, Rambus's Customer Service score is rated right above Intersil, and is preceded by Infineon Technologies.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infineon Technologies | 4.2/5 |
| Rambus | 4.1/5 |
| Intersil | 4/5 |
| Corsair Components, Inc | 3.9/5 |
| Micron Technology | 3.9/5 |
| Synaptics | 3.1/5 |
| Micro C | N/A |
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Rambus as an Employer
3.9/5
Rambus has a 3.9/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Rambus scored a 20 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Rambus would recommend the brand to a friend. ENPS measures how likely Rambus employees would recommend working at Rambus to a friend.
Net Promoter Score
20
NPS Score
| 50% | Promoters |
|---|---|
| 20% | Passive |
| 30% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
