Rare, Inc. NPS & Customer Reviews

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Rare, Inc.

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Rare, Inc.

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About Rare, Inc. Brand

Rare, Inc. (formerly RareWare) is a video game developer started in the 1970s. Rare was purchased by Microsoft in 2002. Among its major competitors, Rare, Inc. is ranked in 3rd place for NPS while Nintendo is 1st, and Sotheby's is 2nd.

Brand at a Glance

77%

Customer Loyalty

3.6/5

Product Quality

3.5/5

Pricing

3.4/5

Customer Service

Rare, Inc. Ranking

^#3 / 4 of its competitors

Rare, Inc. NPS

Rare, Inc.'s Net Promoter Score (NPS) is a 18 with 44% Promoters, 30% Passives, and 26% Detractors. Net Promoter Score tracks whether Rare, Inc.'s customers would recommend using the product based on a scale of -100 to 100.

Rare, Inc. Overall NPS

NPS

44%	Promoters
30%	Passives
26%	Detractors

Rare, Inc. NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2022 18	Mar 2022	18
Apr 2022 24	Apr 2022	24
May 2022 11	May 2022	11
Jul 2022 5	Jul 2022	5
Sep 2022 13	Sep 2022	13
Nov 2022 12	Nov 2022	12
Dec 2022 16	Dec 2022	16
Jan 2023 17	Jan 2023	17
Jul 2023 17	Jul 2023	17
Dec 2023 20	Dec 2023	20
Sep 2024 21	Sep 2024	21
Feb 2025 18	Feb 2025	18

How Other Brands Compare

Rare, Inc. is ranked third for NPS among its competitors. Nintendo and Sotheby's come in first and second, with Christie's coming in at #4.

	Rare, Inc.	Nintendo	Sotheby's	Christie's
Global Ranking	#-	#17	#279	#571
NPS	18	55	24	12
Valuation Updated every 24 hours for public companies	-	$85.71B	-	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Rare, Inc. NPS by Gender

Rare, Inc.'s NPS was rated -14 by Male customers on Comparably.

Male

-14

Rare, Inc.'s NPS was rated -14 by Male customers on Comparably.

24%

Promoters

38%

Passives

38%

Detractors

Female

N/A

Rare, Inc.'s NPS is not yet rated by Female customers.

Promoters

Passives

Detractors

Rare, Inc. NPS by Ethnicity

Rare, Inc.'s NPS was rated -15 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -15	Caucasian	-15

Rare, Inc. NPS by Age

Rare, Inc.'s NPS was rated -33 points by customers ages 18-25 on Comparably.

100

Summary

Age

Promoters

Passives

Detractors

18-25

17%

33%

50%

Rare, Inc. NPS vs. Competitors

Compared to its competitors, Rare, Inc.'s NPS is rated right above Christie's, and is preceded by Sotheby's.

COMPANY		NPS Score
	Nintendo	55
	Sotheby's	24
	Rare, Inc.	18
	Christie's	12

Rare, Inc. Customer Reviews

Out of the 2 Rare, Inc. customer reviews 1 was positive and 1 was constructive. Rare, Inc. customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.

All Reviews

Positive Reviews

Constructive Reviews

Rare, Inc. Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Rare, Inc. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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77%

23%

Rare, Inc. Customer Loyalty Score by Gender

Rare, Inc.'s Customer Loyalty score was rated 89 by Male customers on Comparably.

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Male

89%

Yes

Female

N/A

Yes

Rare, Inc. Customer Loyalty Score by Ethnicity

Rare, Inc.'s Customer Loyalty score was rated 87% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

Rare, Inc. Customer Loyalty Score by Age

Rare, Inc.'s Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%

Rare, Inc. Customer Loyalty Score by Industry

Rare, Inc.'s Customer Loyalty score was rated 85% by Tech industry customers.

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Tech	85%

Rare, Inc. Customer Loyalty vs. Competitors

Compared to its competitors, Rare, Inc.'s Customer Loyalty score is rated right above Sotheby's, and is preceded by Christie's.

COMPANY		Customer Loyalty Score
	Nintendo	89%
	Christie's	79%
	Rare, Inc.	77%
	Sotheby's	71%

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Rare, Inc. Product Quality

3.6/5

Rare, Inc. has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.

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Rare, Inc. Product Information

Rare, Inc.’s product quality score is a 3.6 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Rare, Inc.'s product the highest.

Website: http://www.rareware.com

Company Size: 51-200 Employees

Industry

Tech

Gaming

SaaS

Quick Insights into Rare, Inc. Product Quality

Rare, Inc.'s Product Quality score was rated highest by customers from the Tech industry.

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Ranked Rare, Inc. Product Quality the Highest

Tech	3.4
Caucasian	3.3
Male	3.2

Rare, Inc. Product Quality Score by Gender

Rare, Inc.'s Product Quality score was rated 3.2 by Male customers on Comparably.

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Male

3.2/5

Female

N/A

Rare, Inc. Product Quality Score by Ethnicity

Rare, Inc.'s Product Quality score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Rare, Inc. Product Quality Score by Age

Rare, Inc.'s Product Quality score was rated 2.5 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 2.5	18-25	2.5

Rare, Inc. Product Quality Score by Industry

Rare, Inc.'s Product Quality score was rated 3.4 stars by Tech industry customers.

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Tech	3.4

Rare, Inc. Product Quality vs. Competitors

Compared to its competitors, Rare, Inc.'s Product Quality score is rated right above Christie's, and is preceded by Sotheby's.

COMPANY		Product Quality Score
	Nintendo	4.4/5
	Sotheby's	3.8/5
	Rare, Inc.	3.6/5
	Christie's	3.6/5

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Rare, Inc. Pricing

Rare, Inc. ROI & Value For Money

3.5/5

Rare, Inc. has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.

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Rare, Inc. Pricing Plans

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.

Quick Insights into Rare, Inc. ROI

Rare, Inc.'s ROI score was rated highest by customers from the Tech industry.

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Ranked Rare, Inc. ROI the Highest

Tech	3.7
Male	3.4
Caucasian	3.3

Rare, Inc. ROI Score by Gender

Rare, Inc.'s ROI score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Rare, Inc. ROI Score by Ethnicity

Rare, Inc.'s ROI score was rated 3.3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3.3	Caucasian	3.3

Rare, Inc. ROI Score by Age

Rare, Inc.'s ROI score was rated 2.7 stars by customers ages 18-25 on Comparably.

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Summary	Age	Score
18-25 2.7	18-25	2.7

Rare, Inc. ROI Score by Industry

Rare, Inc.'s ROI score was rated 3.7 stars by Tech industry customers.

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Tech	3.7

Rare, Inc. Pricing vs. Competitors

Compared to its competitors, Rare, Inc.'s ROI score is rated right above Christie's, and is preceded by Sotheby's.

COMPANY		Pricing Score
	Nintendo	4/5
	Sotheby's	3.7/5
	Rare, Inc.	3.5/5
	Christie's	3.4/5

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Rare, Inc. Customer Satisfaction (CSAT)

Rare, Inc. Customer Satisfaction (CSAT) Score

71 / 100

Rare, Inc. has an overall Customer Satisfaction score of 71 rated by its users and customers.

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Very Satisfied	46%
Satisfied	25%
Neither Satisfied nor Dissatisfied	4%
Dissatisfied	4%
Very Dissatisfied	21%

Very Satisfied

46%

Satisfied

25%

Neither Satisfied nor Dissatisfied

Dissatisfied

Very Dissatisfied

21%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into Rare, Inc. Customer Satisfaction

Rare, Inc.'s Customer Satisfaction score was rated highest by customers from the Tech industry.

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Ranked Rare, Inc. Customer Satisfaction the Highest

Tech	83%
Male	74%
Caucasian	72%

Rare, Inc. Customer Satisfaction Score by Gender

Rare, Inc.'s Customer Satisfaction score was rated 74 by Male customers on Comparably.

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74 / 100

Male

	Very Satisfied	25%
	Satisfied	49%
	Neither Satisfied nor Dissatisfied	0%
	Dissatisfied	13%
	Very Dissatisfied	13%

Rare, Inc. Customer Satisfaction Score by Ethnicity

Caucasian
72%

CSAT according to Caucasian

Rare, Inc. Customer Satisfaction (CSAT) score was rated 72% according to Caucasian users and customers.

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72 / 100

Very Satisfied	29%
Satisfied	43%
Neither Satisfied nor Dissatisfied	0%
Dissatisfied	14%
Very Dissatisfied	14%

Very Satisfied

29%

Satisfied

43%

Neither Satisfied nor Dissatisfied

Dissatisfied

14%

Very Dissatisfied

14%

Rare, Inc. Customer Satisfaction Score by Age

Rare, Inc.'s Customer Satisfaction score was rated 50 points by customers ages 18-25 on Comparably.

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100

Breakdown

Age

Score

18-25

50%

Rare, Inc. Customer Satisfaction Score by Industry

Rare, Inc.'s Customer Satisfaction score was rated 83 points by Tech industry customers.

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Tech	83

Rare, Inc. Customer Satisfaction vs. Competitors

Compared to its competitors, Rare, Inc.'s Customer Satisfaction score is rated right above Sotheby's, and is preceded by Nintendo.

COMPANY		Customer Satisfaction (CSAT) Score
	Nintendo	88%
	Rare, Inc.	71%
	Sotheby's	68%
	Christie's	57%

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Rare, Inc. Customer Service

3.4/5

Rare, Inc. has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About Rare, Inc.'s Customer Service

Website

http://www.rareware.com

Quick Insights into Rare, Inc. Customer Service

Rare, Inc.'s Customer Service score was rated highest by Male customers.

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Ranked Rare, Inc. Customer Service the Highest

Male	3.4
Tech	3.3
Caucasian	3

Rare, Inc. Customer Service Score by Gender

Rare, Inc.'s Customer Service score was rated 3.4 by Male customers on Comparably.

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Male

3.4/5

Female

N/A

Rare, Inc. Customer Service Score by Ethnicity

Rare, Inc.'s Customer Service score was rated 3 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 3	Caucasian	3

Rare, Inc. Customer Service Score by Age

Rare, Inc.'s Customer Service score was rated 2.2 stars by customers ages 18-25 on Comparably.

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100

Summary	Age	Customer Service Score
18-25 2.2	18-25	2.2

Rare, Inc. Customer Service Score by Industry

Rare, Inc.'s Customer Service score was rated 3.3 stars by Tech industry customers.

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Tech	3.3

Rare, Inc. Customer Service vs. Competitors

Compared to its competitors, Rare, Inc.'s Customer Service score is rated right below Christie's.

COMPANY		Customer Service Score
	Nintendo	4/5
	Sotheby's	4/5
	Christie's	3.7/5
	Rare, Inc.	3.4/5

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Rare, Inc. as an Employer

3.2/5

Rare, Inc. has a 3.2/5 stars for its overall company culture rated by their employees

bottom

45%

CEO of Rare, Inc.

Philip Blackwell

In the Bottom 45% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Rare, Inc. scored a 18 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Rare, Inc. would recommend the brand to a friend. ENPS measures how likely Rare, Inc. employees would recommend working at Rare, Inc. to a friend.

Net Promoter Score

NPS Score

44%	Promoters
30%	Passive
26%	Detractors

Employee Net Promoter Score

eNPS Score

36%	Promoters
37%	Passive
27%	Detractors

Global Ranking Snapshot

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1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail