-100
NPS
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RealNetworks
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About RealNetworks' Brand
Among its major competitors, RealNetworks is ranked in 6th place for NPS while Apple is 1st, and Magisto is 2nd.Their current market cap is $179.72M
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
1.5/5
Pricing
4/5
Customer Service
RealNetworks Ranking
- #3 / 4 of its competitors
RealNetworks NPS
RealNetworks's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether RealNetworks's customers would recommend using the product based on a scale of -100 to 100.
RealNetworks Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
RealNetworks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Dec 2024 -100 | Dec 2024 | -100 |
How Other Brands Compare
RealNetworks is ranked third for NPS among its competitors. Apple and Leaf Group come in first and second, with Magic Software Enterprises coming in at #4. Among those competitors, it is the lowest valued company behind Apple.
RealNetworks |  Apple |  Magic Software Enterprises |  Leaf Group | |
| Global Ranking | #- | #5 | #- | #- |
| NPS | -100 | 48 | -100 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $179.72M | $2.11T | $770.31M | $251.68M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
RealNetworks NPS vs. Competitors
Compared to its competitors, RealNetworks's NPS is rated right above Magic Software Enterprises, and is preceded by Leaf Group.
| COMPANY | NPS Score | |
|---|---|---|
| Apple | 48 |
 | Magisto | 30 |
 | Scribd | 12 |
 | doubleTwist | 0 |
| Leaf Group | -40 |
| RealNetworks | -100 |
| Magic Software Enterprises | -100 |
RealNetworks Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of RealNetworks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
RealNetworks Customer Loyalty vs. Competitors
Compared to its competitors, RealNetworks's Customer Loyalty score is rated right above Magic Software Enterprises.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RealNetworks | 100% |
| Magic Software Enterprises | 100% |
| Apple | 86% |
| Magisto | 85% |
| Scribd | 78% |
| Leaf Group | 68% |
| doubleTwist | N/A |
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RealNetworks Product Quality
4/5
RealNetworks has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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RealNetworks Product Information
RealNetworks’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.realnetworks.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
On Demand
Sports & Entertainment
RealNetworks Product Quality vs. Competitors
Compared to its competitors, RealNetworks's Product Quality score is rated right above Scribd, and is preceded by doubleTwist.
| COMPANY | Product Quality Score | |
|---|---|---|
| Apple | 4.3/5 |
| Magisto | 4.3/5 |
| doubleTwist | 4/5 |
| RealNetworks | 4/5 |
| Scribd | 3.8/5 |
| Leaf Group | 2.3/5 |
| Magic Software Enterprises | 1.5/5 |
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RealNetworks Pricing
RealNetworks ROI & Value For Money
1.5/5
RealNetworks has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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RealNetworks Pricing vs. Competitors
Compared to its competitors, RealNetworks's ROI score is rated right above doubleTwist, and is preceded by Magic Software Enterprises.
| COMPANY | Pricing Score | |
|---|---|---|
| Magisto | 4.2/5 |
| Apple | 4/5 |
| Scribd | 3.5/5 |
| Leaf Group | 2.3/5 |
| Magic Software Enterprises | 1.5/5 |
| RealNetworks | 1.5/5 |
| doubleTwist | N/A |
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RealNetworks Customer Satisfaction (CSAT)
RealNetworks Customer Satisfaction (CSAT) Score
100 / 100
RealNetworks has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
RealNetworks Customer Satisfaction vs. Competitors
Compared to its competitors, RealNetworks's Customer Satisfaction score is rated right above Apple.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RealNetworks | 100% |
| Apple | 85% |
| Magisto | 75% |
| Scribd | 65% |
| Leaf Group | 50% |
| doubleTwist | 0% |
| Magic Software Enterprises | 0% |
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RealNetworks Customer Service
4/5
RealNetworks has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About RealNetworks's Customer Service
Address
1501 First Avenue South, 98134
Website
http://www.realnetworks.com
Phone Number
206-674-2700
RealNetworks's Social Links
RealNetworks Customer Service vs. Competitors
Compared to its competitors, RealNetworks's Customer Service score is rated right above Magisto, and is preceded by Apple.
| COMPANY | Customer Service Score | |
|---|---|---|
| Apple | 4.2/5 |
| RealNetworks | 4/5 |
| Magisto | 3.7/5 |
| Scribd | 3.1/5 |
| Leaf Group | 2.5/5 |
| Magic Software Enterprises | 1.5/5 |
| doubleTwist | N/A |
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RealNetworks as an Employer
3.3/5
RealNetworks has a 3.3/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
RealNetworks scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of RealNetworks would recommend the brand to a friend. ENPS measures how likely RealNetworks employees would recommend working at RealNetworks to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
