16
NPS
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Reebok International
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About Reebok International's Brand
Reebok is a global brand that creates and markets sports and lifestyle products upon an authenticity in sports, fitness, and more. Among its major competitors, Reebok International is ranked in 4th place for NPS while Nike is 1st, and PUMA is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.6/5
Product Quality
3.4/5
Pricing
3.5/5
Customer Service
Reebok International Ranking
- #4 / 4 of its competitors
Reebok International NPS
Reebok International's Net Promoter Score (NPS) is a 16 with 33% Promoters, 50% Passives, and 17% Detractors. Net Promoter Score tracks whether Reebok International's customers would recommend using the product based on a scale of -100 to 100.
Reebok International Overall NPS
| 33% | Promoters |
|---|---|
| 50% | Passives |
| 17% | Detractors |
Reebok International NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 -100 | Feb 2021 | -100 |
Aug 2021 -50 | Aug 2021 | -50 |
Mar 2022 0 | Mar 2022 | 0 |
Apr 2024 0 | Apr 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Dec 2024 17 | Dec 2024 | 17 |
How Other Brands Compare
Reebok International is ranked #4 for NPS among its competitors. Nike and PUMA come in first and second, with New Balance coming in at third.
Reebok International |  Nike |  PUMA |  New Balance | |
| Global Ranking | #- | #6 | #63 | #993 |
| NPS | 16 | 48 | 36 | 28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $222.95B | $15.21B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Reebok International NPS vs. Competitors
Compared to its competitors, Reebok International's NPS is rated right above Acsis, and is preceded by New Balance.
| COMPANY | NPS Score | |
|---|---|---|
| Nike | 48 |
| PUMA | 36 |
| New Balance | 28 |
| Reebok International | 16 |
 | Acsis | N/A |
Reebok International Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Reebok International users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Reebok International Customer Loyalty vs. Competitors
Compared to its competitors, Reebok International's Customer Loyalty score is rated right above Acsis, and is preceded by New Balance.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Nike | 83% |
| PUMA | 82% |
| New Balance | 79% |
| Reebok International | 69% |
| Acsis | N/A |
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Reebok International Product Quality
3.6/5
Reebok International has an overall Product Quality score of 3.6 out of 5 stars rated by its users and customers.
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Reebok International Product Information
Reebok International’s product quality score is a 3.6 out of 5 as rated by its users and customers.
- Website
- https://shop4reebok.com/
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Fashion and Beauty
Sports & Entertainment
Reebok International Product Quality vs. Competitors
Compared to its competitors, Reebok International's Product Quality score is rated right above Acsis, and is preceded by New Balance.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nike | 4.3/5 |
| PUMA | 4.2/5 |
| New Balance | 3.9/5 |
| Reebok International | 3.6/5 |
| Acsis | N/A |
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Reebok International Pricing
Reebok International ROI & Value For Money
3.4/5
Reebok International has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Reebok International Pricing vs. Competitors
Compared to its competitors, Reebok International's ROI score is rated right above Acsis, and is preceded by New Balance.
| COMPANY | Pricing Score | |
|---|---|---|
| PUMA | 4.1/5 |
| Nike | 3.9/5 |
| New Balance | 3.7/5 |
| Reebok International | 3.4/5 |
| Acsis | N/A |
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Reebok International Customer Satisfaction (CSAT)
Reebok International Customer Satisfaction (CSAT) Score
80 / 100
Reebok International has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Reebok International Customer Satisfaction vs. Competitors
Compared to its competitors, Reebok International's Customer Satisfaction score is rated right above New Balance, and is preceded by Nike.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| PUMA | 88% |
| Nike | 86% |
| Reebok International | 80% |
| New Balance | 77% |
| Acsis | 0% |
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Reebok International Customer Service
3.5/5
Reebok International has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Reebok International's Customer Service
Address
1895 JW Foster Blvd., Canton, ME
Website
https://shop4reebok.com/
Phone Number
(781) 401-4428
Reebok International Customer Service vs. Competitors
Compared to its competitors, Reebok International's Customer Service score is rated right above Acsis, and is preceded by New Balance.
| COMPANY | Customer Service Score | |
|---|---|---|
| PUMA | 4.2/5 |
| Nike | 4.1/5 |
| New Balance | 3.8/5 |
| Reebok International | 3.5/5 |
| Acsis | N/A |
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Reebok International as an Employer
Consumer vs. Employees
Reebok International scored a 16 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Reebok International would recommend the brand to a friend. ENPS measures how likely Reebok International employees would recommend working at Reebok International to a friend.
Net Promoter Score
16
NPS Score
| 33% | Promoters |
|---|---|
| 50% | Passive |
| 17% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
