36
NPS
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Refract
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About Refract's Brand
Refract is a video tagging platform to aid coaching, feedback and observation, timestamping customized tags, comments or optionally scores. Among its major competitors, Refract is ranked in 2nd place for NPS while Gong.io is 1st, and 6sense is 3rd.
Brand at a Glance
4/5
Product Quality
4/5
Pricing
5/5
Customer Service
Refract Ranking
- #2 / 4 of its competitors
Refract NPS
Refract's Net Promoter Score (NPS) is a 36 with 57% Promoters, 22% Passives, and 21% Detractors. Net Promoter Score tracks whether Refract's customers would recommend using the product based on a scale of -100 to 100.
Refract Overall NPS
| 57% | Promoters |
|---|---|
| 22% | Passives |
| 21% | Detractors |
Refract NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 36 | Aug 2020 | 36 |
How Other Brands Compare
Refract is ranked second for NPS among its competitors. Gong.io and 6sense come in first and third, with Salesfusion coming in at #4.
Refract |  Gong.io |  6sense |  Salesfusion | |
| Global Ranking | #- | #785 | #- | #- |
| NPS | 36 | 40 | 23 | 16 |
| Valuation Updated every 24 hours for public companies | - | $400.00M | $300.00M | $95.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Refract NPS by Usage
Refract's NPS was rated 40 points by customers who have used Refract's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 40 | 1 to 2 Years | 40 |
Refract NPS vs. Competitors
Compared to its competitors, Refract's NPS is rated right above 6sense, and is preceded by Gong.io.
| COMPANY | NPS Score | |
|---|---|---|
| Gong.io | 40 |
| Refract | 36 |
| 6sense | 23 |
| Salesfusion | 16 |
Refract Product Quality
4/5
Refract has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Refract Product Information
Refract serves markets in the United States, Europe, Australia, and United Kingdom. Refract supports Web devices and offers products for small, medium, and large sized businesses.
Refract’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.refract.tv
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Sales Enablement Software
Sales Coaching Software
Refract Product Quality vs. Competitors
Compared to its competitors, Refract's Product Quality score is rated right above Salesfusion, and is preceded by 6sense.
| COMPANY | Product Quality Score | |
|---|---|---|
| Gong.io | 4.3/5 |
| 6sense | 4.2/5 |
| Refract | 4/5 |
| Salesfusion | 4/5 |
Unlock Refract Product Quality vs. Competitors Data
VS
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Refract Pricing
Refract ROI & Value For Money
4/5
Refract has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Refract Pricing Plans
Refract has a pricing structure that accommodates small, medium, and large businesses. Starting from $50/month, Refract uses a subscription model. For the users that are not ready to commit yet, Refract also offers a free trial.
Who Uses Refract?
Small Businesses
Medium Businesses
Large Enterprises
Refract Pricing vs. Competitors
Compared to its competitors, Refract's ROI score is rated right above Salesfusion, and is preceded by 6sense.
| COMPANY | Pricing Score | |
|---|---|---|
| Gong.io | 4.2/5 |
| 6sense | 4/5 |
| Refract | 4/5 |
| Salesfusion | 4/5 |
Unlock Refract ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Refract ROI vs. Competitors data and gain insights into your customers today.
Refract Customer Service
5/5
Refract has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Refract's overall Customer Service score rated by its users and customers.
About Refract's Customer Service
Website
http://www.refract.tv
Refract Customer Service vs. Competitors
Compared to its competitors, Refract's Customer Service score is rated right above Salesfusion.
| COMPANY | Customer Service Score | |
|---|---|---|
| Refract | 5/5 |
| Salesfusion | 5/5 |
| Gong.io | 4.1/5 |
| 6sense | 3.8/5 |
Unlock Refract Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Refract Customer Service vs. Competitors data and gain insights into your customers today.
