0
NPS
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Renesas Electronics
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About Renesas Electronics' Brand
Manufacturer of microcontrollers. The company's complete semiconductor services provided through embedded microcontrollers, enabling billions of connected, intelligent devices to enhance the way people work and live securely and safely. Among its major competitors, Renesas Electronics is ranked in 5th place for NPS while Infineon Technologies is 1st, and NXP Semiconductors is 2nd.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
3.5/5
Pricing
3.5/5
Customer Service
Renesas Electronics Ranking
- #3 / 4 of its competitors
Renesas Electronics NPS
Renesas Electronics's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Renesas Electronics's customers would recommend using the product based on a scale of -100 to 100.
Renesas Electronics Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Renesas Electronics NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 -100 | Aug 2024 | -100 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
Renesas Electronics is ranked third for NPS among its competitors. Infineon Technologies and NXP Semiconductors come in first and second, with Microchip Technology coming in at #4.
Renesas Electronics |  NXP Semiconductors |  Infineon Technologies |  Microchip Technology | |
| Global Ranking | #- | #565 | #704 | #- |
| NPS | 0 | 33 | 39 | -7 |
| Valuation Updated every 24 hours for public companies | - | $57.38B | $56.59B | $43.71B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Renesas Electronics NPS vs. Competitors
Compared to its competitors, Renesas Electronics's NPS is rated right above Microchip Technology, and is preceded by NEC.
| COMPANY | NPS Score | |
|---|---|---|
| Infineon Technologies | 39 |
| NXP Semiconductors | 33 |
 | Hitachi | 23 |
 | NEC | 16 |
| Renesas Electronics | 0 |
| Microchip Technology | -7 |
Renesas Electronics Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Renesas Electronics users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Renesas Electronics Customer Loyalty vs. Competitors
Compared to its competitors, Renesas Electronics's Customer Loyalty score is rated right above Hitachi.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Renesas Electronics | 100% |
| Hitachi | 86% |
| NXP Semiconductors | 78% |
| Infineon Technologies | 77% |
| NEC | 68% |
| Microchip Technology | 68% |
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Renesas Electronics Product Quality
2.5/5
Renesas Electronics has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Renesas Electronics Product Information
Renesas Electronics’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.renesas.com
- Company Size
- 10,000+ Employees
Renesas Electronics Product Quality vs. Competitors
Compared to its competitors, Renesas Electronics's Product Quality score is rated right below Microchip Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Infineon Technologies | 4/5 |
| NEC | 4/5 |
| Hitachi | 3.9/5 |
| NXP Semiconductors | 3.7/5 |
| Microchip Technology | 3.4/5 |
| Renesas Electronics | 2.5/5 |
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Renesas Electronics Pricing
Renesas Electronics ROI & Value For Money
3.5/5
Renesas Electronics has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Renesas Electronics Pricing vs. Competitors
Compared to its competitors, Renesas Electronics's ROI score is rated right above Microchip Technology, and is preceded by NEC.
| COMPANY | Pricing Score | |
|---|---|---|
| Infineon Technologies | 4/5 |
| NXP Semiconductors | 3.9/5 |
| Hitachi | 3.9/5 |
| NEC | 3.8/5 |
| Renesas Electronics | 3.5/5 |
| Microchip Technology | 3.2/5 |
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Renesas Electronics Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Renesas Electronics Customer Satisfaction vs. Competitors
Compared to its competitors, Renesas Electronics's Customer Satisfaction score is rated right below Microchip Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Infineon Technologies | 81% |
| Hitachi | 77% |
| NXP Semiconductors | 68% |
| NEC | 66% |
| Microchip Technology | 66% |
| Renesas Electronics | 0% |
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Renesas Electronics Customer Service
3.5/5
Renesas Electronics has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Renesas Electronics's Customer Service
Address
Toyosu Foresia, 3-2-24, Tokyo, 135-0061
Website
www.renesas.com
Renesas Electronics Customer Service vs. Competitors
Compared to its competitors, Renesas Electronics's Customer Service score is rated right above Microchip Technology, and is preceded by NXP Semiconductors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Infineon Technologies | 4.2/5 |
| NEC | 3.9/5 |
| Hitachi | 3.9/5 |
| NXP Semiconductors | 3.8/5 |
| Renesas Electronics | 3.5/5 |
| Microchip Technology | 3.4/5 |
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Renesas Electronics as an Employer
Consumer vs. Employees
Renesas Electronics scored a 0 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Renesas Electronics would recommend the brand to a friend. ENPS measures how likely Renesas Electronics employees would recommend working at Renesas Electronics to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 22% | Promoters |
|---|---|
| 22% | Passive |
| 56% | Detractors |
