-7
NPS
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Microchip Technology
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About Microchip Technology's Brand
Microchip Technology develops and manufactures semiconductor products for various embedded control applications worldwide. Among its major competitors, Microchip Technology is ranked in 6th place for NPS while Texas Instruments is 1st, and Analog Devices is 2nd.Their current market cap is $43.71B
Brand at a Glance
68%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Microchip Technology Ranking
- #4 / 4 of its competitors
Microchip Technology NPS
Microchip Technology's Net Promoter Score (NPS) is a -7 with 37% Promoters, 19% Passives, and 44% Detractors. Net Promoter Score tracks whether Microchip Technology's customers would recommend using the product based on a scale of -100 to 100.
Microchip Technology Overall NPS
| 37% | Promoters |
|---|---|
| 19% | Passives |
| 44% | Detractors |
Microchip Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -17 | Jul 2023 | -17 |
Aug 2023 -10 | Aug 2023 | -10 |
Oct 2023 -13 | Oct 2023 | -13 |
Nov 2023 -16 | Nov 2023 | -16 |
Jan 2024 -15 | Jan 2024 | -15 |
Feb 2024 -11 | Feb 2024 | -11 |
May 2024 -10 | May 2024 | -10 |
Jul 2024 -10 | Jul 2024 | -10 |
Aug 2024 -9 | Aug 2024 | -9 |
Jan 2025 -12 | Jan 2025 | -12 |
Feb 2025 -10 | Feb 2025 | -10 |
Mar 2025 -8 | Mar 2025 | -8 |
How Other Brands Compare
Microchip Technology is ranked #4 for NPS among its competitors. Texas Instruments and Analog Devices come in first and second, with NXP Semiconductors coming in at third. Among those competitors, it is the lowest valued company behind Texas Instruments.
Microchip Technology |  Texas Instruments |  NXP Semiconductors |  Analog Devices | |
| Global Ranking | #- | #326 | #565 | #- |
| NPS | -7 | 38 | 33 | 36 |
| Valuation Updated every 24 hours for public companies | $43.71B | $164.12B | $57.38B | $59.16B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Microchip Technology NPS by Gender
Male customers rated Microchip Technology's NPS 38 points higher than Female customers.
Male
-12
Microchip Technology's NPS was rated -12 by Male customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Female
-50
Microchip Technology's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Microchip Technology NPS by Ethnicity
Microchip Technology's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Other 100 | Other | 100 |
Microchip Technology NPS by Age
Microchip Technology's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Microchip Technology NPS by Usage
Microchip Technology's NPS was rated the highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -34 | Less than 1 Year | -34 |
2 to 5 Years 100 | 2 to 5 Years | 100 |
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -100 | Over 10 Years | -100 |
Microchip Technology NPS vs. Competitors
Compared to its competitors, Microchip Technology's NPS is rated right above Digi-Key Corp, and is preceded by Vishay Intertechnology.
| COMPANY | NPS Score | |
|---|---|---|
| Texas Instruments | 38 |
| Analog Devices | 36 |
| NXP Semiconductors | 33 |
 | Cypress | 0 |
 | Vishay Intertechnology | -1 |
| Microchip Technology | -7 |
 | Digi-Key Corp | -16 |
Microchip Technology Customer Reviews
Out of the 3 Microchip Technology customer reviews 2 were positive and 1 was constructive. Microchip Technology customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Microchip Technology Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Microchip Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Microchip Technology Customer Loyalty Score by Gender
Male customers rated Microchip Technology's Customer Loyalty score 12% higher than Female customers.
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Male
90%
Yes
Female
78%
Yes
Microchip Technology Customer Loyalty Score by Ethnicity
Microchip Technology's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
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82
out of 100
Caucasian
100
out of 100
Other
Microchip Technology Customer Loyalty Score by Age
Microchip Technology's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 100% | 26-30 | 100% |
31-35 70% | 31-35 | 70% |
Microchip Technology Customer Loyalty Score by Usage
Microchip Technology's Customer Loyalty score was rated the highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Microchip Technology Customer Loyalty Score by Industry
Microchip Technology's Customer Loyalty score was rated 89% by Tech industry customers.
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Microchip Technology Customer Loyalty vs. Competitors
Compared to its competitors, Microchip Technology's Customer Loyalty score is rated right below Cypress.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Analog Devices | 90% |
| Digi-Key Corp | 83% |
| Texas Instruments | 80% |
| NXP Semiconductors | 78% |
| Vishay Intertechnology | 76% |
| Cypress | 69% |
| Microchip Technology | 68% |
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Microchip Technology Product Quality
3.4/5
Microchip Technology has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Microchip Technology Product Information
Microchip Technology’s product quality score is a 3.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Microchip Technology's product the highest.
- Website
- http://www.microchip.com
- Company Size
- 10,000+ Employees
Industry
Tech
Hardware and Devices
Mobile App
Manufacturing
Quick Insights into Microchip Technology Product Quality
Microchip Technology's Product Quality score was rated highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and rated lowest by customers who have used Microchip Technology's products/services for Over 10 Years.
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Ranked Microchip Technology Product Quality the Highest
Ranked Microchip Technology Product Quality the Lowest
Microchip Technology Product Quality Score by Gender
Male customers rated Microchip Technology's Product Quality score 0.5 stars higher than Female customers.
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Male
3.1/5
Female
2.6/5
Microchip Technology Product Quality Score by Ethnicity
Microchip Technology's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 5 | Other | 5 |
Microchip Technology Product Quality Score by Age
Microchip Technology's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 3.3 | 31-35 | 3.3 |
Microchip Technology Product Quality Score by Usage
Microchip Technology's Product Quality score was rated the highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Microchip Technology Product Quality Score by Industry
Microchip Technology's Product Quality score was rated 2.9 stars by Tech industry customers.
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Microchip Technology Product Quality vs. Competitors
Compared to its competitors, Microchip Technology's Product Quality score is rated right above Digi-Key Corp, and is preceded by Cypress.
| COMPANY | Product Quality Score | |
|---|---|---|
| Texas Instruments | 4.1/5 |
| Analog Devices | 4.1/5 |
| NXP Semiconductors | 3.7/5 |
| Vishay Intertechnology | 3.7/5 |
| Cypress | 3.4/5 |
| Microchip Technology | 3.4/5 |
| Digi-Key Corp | 3.4/5 |
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Microchip Technology Pricing
Microchip Technology ROI & Value For Money
3.2/5
Microchip Technology has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Microchip Technology Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into Microchip Technology ROI
Microchip Technology's ROI score was rated highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and rated lowest by customers who have used Microchip Technology's products/services for Over 10 Years.
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Ranked Microchip Technology ROI the Highest
Ranked Microchip Technology ROI the Lowest
Microchip Technology ROI Score by Gender
Male customers rated Microchip Technology's ROI score 0.1 stars higher than Female customers.
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Male
2.8/5
Female
2.7/5
Microchip Technology ROI Score by Ethnicity
Microchip Technology's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 5 | Other | 5 |
Microchip Technology ROI Score by Age
Microchip Technology's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 3.1 | 31-35 | 3.1 |
Microchip Technology ROI Score by Usage
Microchip Technology's ROI score was rated the highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Microchip Technology ROI Score by Industry
Microchip Technology's ROI score was rated 3 stars by Tech industry customers.
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Microchip Technology Pricing vs. Competitors
Compared to its competitors, Microchip Technology's ROI score is rated right above Digi-Key Corp, and is preceded by Cypress.
| COMPANY | Pricing Score | |
|---|---|---|
| Texas Instruments | 4.1/5 |
| Analog Devices | 4.1/5 |
| NXP Semiconductors | 3.9/5 |
| Cypress | 3.6/5 |
| Microchip Technology | 3.2/5 |
| Digi-Key Corp | 3.1/5 |
| Vishay Intertechnology | 3.1/5 |
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Microchip Technology Customer Satisfaction (CSAT)
Microchip Technology Customer Satisfaction (CSAT) Score
66 / 100
Microchip Technology has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
37%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
9%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Microchip Technology Customer Satisfaction
Microchip Technology's Customer Satisfaction score was rated highest by customers who have used Microchip Technology's products/services for Less than 1 Year, and rated lowest by Caucasian customers.
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Ranked Microchip Technology Customer Satisfaction the Highest
Ranked Microchip Technology Customer Satisfaction the Lowest
Microchip Technology Customer Satisfaction Score by Gender
Female customers rated Microchip Technology's Customer Satisfaction score 25 points higher than Male customers.
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50 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 12% | |
Very Dissatisfied | 25% |
75 / 100
FemaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 25% |
Microchip Technology Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Microchip Technology's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
20%
Very Dissatisfied
60%
CSAT according to Other
Microchip Technology's Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Microchip Technology Customer Satisfaction Score by Age
Microchip Technology's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Microchip Technology Customer Satisfaction Score by Usage
Microchip Technology's Customer Satisfaction score was rated the highest by customers who have used Microchip Technology's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
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Microchip Technology Customer Satisfaction Score by Industry
Microchip Technology's Customer Satisfaction score was rated 57 points by Tech industry customers.
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}Microchip Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Microchip Technology's Customer Satisfaction score is rated right above Digi-Key Corp, and is preceded by NXP Semiconductors.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Analog Devices | 78% |
| Cypress | 78% |
| Texas Instruments | 76% |
| NXP Semiconductors | 68% |
| Microchip Technology | 66% |
| Digi-Key Corp | 65% |
| Vishay Intertechnology | 50% |
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Microchip Technology Customer Service
3.4/5
Microchip Technology has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Microchip Technology's Customer Service
Address
Chandler, AZ 85224-6199
Website
http://www.microchip.com
Phone Number
(480)792-7200
Quick Insights into Microchip Technology Customer Service
Microchip Technology's Customer Service score was rated highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and rated lowest by customers who have used Microchip Technology's products/services for Over 10 Years.
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Ranked Microchip Technology Customer Service the Highest
Ranked Microchip Technology Customer Service the Lowest
Microchip Technology Customer Service Score by Gender
Microchip Technology's Customer Service score was rated 2.7 by both Female and Male customers on Comparably.
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Male
2.7/5
Female
2.7/5
Microchip Technology Customer Service Score by Ethnicity
Microchip Technology's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Other 5 | Other | 5 |
Microchip Technology Customer Service Score by Age
Microchip Technology's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.5 | 26-30 | 4.5 |
31-35 3 | 31-35 | 3 |
Microchip Technology Customer Service Score by Usage
Microchip Technology's Customer Service score was rated the highest by customers who have used Microchip Technology's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Microchip Technology Customer Service Score by Industry
Microchip Technology's Customer Service score was rated 2.9 stars by Tech industry customers.
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Microchip Technology Customer Service vs. Competitors
Compared to its competitors, Microchip Technology's Customer Service score is rated right above Digi-Key Corp, and is preceded by Cypress.
| COMPANY | Customer Service Score | |
|---|---|---|
| Analog Devices | 4.2/5 |
| Texas Instruments | 4/5 |
| NXP Semiconductors | 3.8/5 |
| Cypress | 3.6/5 |
| Microchip Technology | 3.4/5 |
| Digi-Key Corp | 3.1/5 |
| Vishay Intertechnology | 2.7/5 |
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Microchip Technology as an Employer
4.1/5
Microchip Technology has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Microchip Technology scored a -7 for Net Promoter Score and a 16 for Employee Net Promoter Score. NPS gauges how likely a customer of Microchip Technology would recommend the brand to a friend. ENPS measures how likely Microchip Technology employees would recommend working at Microchip Technology to a friend.
Net Promoter Score
-7
NPS Score
| 37% | Promoters |
|---|---|
| 19% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
16
eNPS Score
| 49% | Promoters |
|---|---|
| 18% | Passive |
| 33% | Detractors |
