0
NPS
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Cypress
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About Cypress' Brand
Cypress Semiconductor Corporation is an American semiconductor design and manufacturing company Among its major competitors, Cypress is ranked in 6th place for NPS while Lattice Semiconductor is 1st, and Texas Instruments is 2nd.Their current valuation is $8.83B
Brand at a Glance
69%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.6/5
Customer Service
Cypress CMO
Chris Cook
Chris Cook serves as the Chief Marketing Officer for Cypress Semiconductor Corporation. Chris started at Cypress Semiconductor Corporation in March of 2017. Chris is based in the San Francisco Bay Area.
Cypress Ranking
- #4 / 4 of its competitors
Cypress NPS
Cypress's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Cypress's customers would recommend using the product based on a scale of -100 to 100.
Cypress Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Cypress NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 0 | Jun 2021 | 0 |
Aug 2021 25 | Aug 2021 | 25 |
Oct 2021 0 | Oct 2021 | 0 |
Nov 2021 13 | Nov 2021 | 13 |
Jan 2022 25 | Jan 2022 | 25 |
Apr 2022 11 | Apr 2022 | 11 |
Jul 2022 10 | Jul 2022 | 10 |
Aug 2022 9 | Aug 2022 | 9 |
Sep 2022 0 | Sep 2022 | 0 |
Aug 2023 -9 | Aug 2023 | -9 |
Apr 2024 -8 | Apr 2024 | -8 |
Jun 2025 0 | Jun 2025 | 0 |
How Other Brands Compare
Cypress is ranked #4 for NPS among its competitors. Texas Instruments and NXP Semiconductors come in first and second, with Micron Technology coming in at third. Among those competitors, it is the lowest valued company behind Texas Instruments.
Cypress |  Texas Instruments |  Micron Technology |  NXP Semiconductors | |
| Global Ranking | #- | #326 | #392 | #565 |
| NPS | 0 | 38 | 20 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $8.83B | $164.12B | $105.13B | $57.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Cypress NPS vs. Competitors
Compared to its competitors, Cypress's NPS is rated right above Marvell Technology, and is preceded by Micron Technology.
Cypress Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Cypress users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Cypress Customer Loyalty vs. Competitors
Compared to its competitors, Cypress's Customer Loyalty score is rated right above Microchip Technology, and is preceded by Marvell Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
 | Lattice Semiconductor | 100% |
 | Analog Devices | 90% |
| Texas Instruments | 80% |
| NXP Semiconductors | 78% |
| Micron Technology | 78% |
 | Marvell Technology | 77% |
| Cypress | 69% |
 | Microchip Technology | 68% |
 | Syndetics | N/A |
| Civitas Group | N/A |
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Cypress Product Quality
3.4/5
Cypress has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Cypress Product Information
Cypress’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://www.cypress.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Travel
Manufacturing
Cypress Product Quality vs. Competitors
Compared to its competitors, Cypress's Product Quality score is rated right above Microchip Technology, and is preceded by NXP Semiconductors.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| Texas Instruments | 4.1/5 |
| Analog Devices | 4.1/5 |
| Micron Technology | 4/5 |
| NXP Semiconductors | 3.7/5 |
| Cypress | 3.4/5 |
| Microchip Technology | 3.4/5 |
| Marvell Technology | 3.3/5 |
| Syndetics | N/A |
| Civitas Group | N/A |
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Cypress Pricing
Cypress ROI & Value For Money
3.6/5
Cypress has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Cypress Pricing vs. Competitors
Compared to its competitors, Cypress's ROI score is rated right above Marvell Technology, and is preceded by Micron Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| Texas Instruments | 4.1/5 |
| Analog Devices | 4.1/5 |
| NXP Semiconductors | 3.9/5 |
| Micron Technology | 3.9/5 |
| Cypress | 3.6/5 |
| Marvell Technology | 3.3/5 |
| Microchip Technology | 3.2/5 |
| Syndetics | N/A |
| Civitas Group | N/A |
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Cypress Customer Satisfaction (CSAT)
Cypress Customer Satisfaction (CSAT) Score
78 / 100
Cypress has an overall Customer Satisfaction score of 78 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
44%
Satisfied
34%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Cypress Customer Satisfaction vs. Competitors
Compared to its competitors, Cypress's Customer Satisfaction score is rated right above Texas Instruments, and is preceded by Analog Devices.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lattice Semiconductor | 100% |
| Micron Technology | 84% |
| Analog Devices | 78% |
| Cypress | 78% |
| Texas Instruments | 76% |
| NXP Semiconductors | 68% |
| Microchip Technology | 66% |
| Marvell Technology | 56% |
| Syndetics | 0% |
| Civitas Group | 0% |
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Cypress Customer Service
3.6/5
Cypress has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Cypress's Customer Service
Address
San Jose, CA United States of America
Website
http://www.cypress.com
Phone Number
408-943-2600
Cypress Customer Service vs. Competitors
Compared to its competitors, Cypress's Customer Service score is rated right above Microchip Technology, and is preceded by NXP Semiconductors.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| Analog Devices | 4.2/5 |
| Texas Instruments | 4/5 |
| Micron Technology | 3.9/5 |
| NXP Semiconductors | 3.8/5 |
| Cypress | 3.6/5 |
| Microchip Technology | 3.4/5 |
| Marvell Technology | 3.1/5 |
| Syndetics | N/A |
| Civitas Group | N/A |
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Cypress as an Employer
3.8/5
Cypress has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Cypress scored a 0 for Net Promoter Score and a 35 for Employee Net Promoter Score. NPS gauges how likely a customer of Cypress would recommend the brand to a friend. ENPS measures how likely Cypress employees would recommend working at Cypress to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
35
eNPS Score
| 61% | Promoters |
|---|---|
| 13% | Passive |
| 26% | Detractors |
