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NPS
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Marvell Technology
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About Marvell Technology's Brand
Essential technology, done right ™ Marvell’s semiconductor solutions are the essential building blocks of the data infrastructure that connects our world. Across enterprise, cloud, automotive, and carrier architectures, our people are the essential drivers of new possibilities. With over 7,000 employees, 10,000 patents, and 18 development centers worldwide since 1995, Marvell is growing stronger than ever and trusted by the world’s most respected technology companies. For those looking to make their mark on purposeful and enduring innovation, above and beyond fleeting trends, Marvell is a place to thrive, learn, and lead. Among its major competitors, Marvell Technology is ranked in 7th place for NPS while Lattice Semiconductor is 1st, and NVIDIA is 2nd.
Brand at a Glance
77%
Customer Loyalty
3.3/5
Product Quality
3.3/5
Pricing
3.1/5
Customer Service
Marvell Technology Ranking
- #3 / 4 of its competitors
Marvell Technology NPS
Marvell Technology's Net Promoter Score (NPS) is a 0 with 33% Promoters, 34% Passives, and 33% Detractors. Net Promoter Score tracks whether Marvell Technology's customers would recommend using the product based on a scale of -100 to 100.
Marvell Technology Overall NPS
| 33% | Promoters |
|---|---|
| 34% | Passives |
| 33% | Detractors |
Marvell Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 -100 | May 2020 | -100 |
Jul 2020 0 | Jul 2020 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 0 | Apr 2022 | 0 |
May 2022 15 | May 2022 | 15 |
Oct 2022 13 | Oct 2022 | 13 |
Nov 2022 11 | Nov 2022 | 11 |
Jul 2024 10 | Jul 2024 | 10 |
Aug 2024 9 | Aug 2024 | 9 |
Aug 2025 0 | Aug 2025 | 0 |
How Other Brands Compare
Marvell Technology is ranked third for NPS among its competitors. NVIDIA and Micron Technology come in first and second, with Seagate Technology coming in at #4.
Marvell Technology |  NVIDIA |  Micron Technology |  Seagate Technology | |
| Global Ranking | #- | #34 | #392 | #475 |
| NPS | 0 | 47 | 20 | -1 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $369.58B | $105.13B | $17.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Marvell Technology NPS vs. Competitors
Compared to its competitors, Marvell Technology's NPS is rated right above Seagate Technology, and is preceded by Cypress.
| COMPANY | NPS Score | |
|---|---|---|
 | Lattice Semiconductor | 100 |
| NVIDIA | 47 |
 | Mellanox Technologies | 34 |
| Micron Technology | 20 |
 | Broadcom | 1 |
 | Cypress | 0 |
| Marvell Technology | 0 |
| Seagate Technology | -1 |
 | Synaptics | -33 |
Marvell Technology Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Marvell Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Marvell Technology Customer Loyalty vs. Competitors
Compared to its competitors, Marvell Technology's Customer Loyalty score is rated right above Seagate Technology, and is preceded by Micron Technology.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Lattice Semiconductor | 100% |
| Mellanox Technologies | 100% |
| NVIDIA | 83% |
| Micron Technology | 78% |
| Marvell Technology | 77% |
| Seagate Technology | 74% |
| Broadcom | 71% |
| Cypress | 69% |
| Synaptics | 68% |
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Marvell Technology Product Quality
3.3/5
Marvell Technology has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Marvell Technology Product Information
Marvell Technology’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.marvell.com
- Company Size
- 5,001-10,000 Employees
Industry
Semiconductors
Marvell Technology Product Quality vs. Competitors
Compared to its competitors, Marvell Technology's Product Quality score is rated right above Seagate Technology, and is preceded by Cypress.
| COMPANY | Product Quality Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| NVIDIA | 4.2/5 |
| Micron Technology | 4/5 |
| Synaptics | 3.5/5 |
| Cypress | 3.4/5 |
| Marvell Technology | 3.3/5 |
| Seagate Technology | 3.3/5 |
| Broadcom | 3.2/5 |
| Mellanox Technologies | 1.5/5 |
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Marvell Technology Pricing
Marvell Technology ROI & Value For Money
3.3/5
Marvell Technology has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Marvell Technology Pricing vs. Competitors
Compared to its competitors, Marvell Technology's ROI score is rated right above Seagate Technology, and is preceded by Synaptics.
| COMPANY | Pricing Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| NVIDIA | 4/5 |
| Micron Technology | 3.9/5 |
| Cypress | 3.6/5 |
| Broadcom | 3.4/5 |
| Synaptics | 3.4/5 |
| Marvell Technology | 3.3/5 |
| Seagate Technology | 3.2/5 |
| Mellanox Technologies | 1.5/5 |
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Marvell Technology Customer Satisfaction (CSAT)
Marvell Technology Customer Satisfaction (CSAT) Score
56 / 100
Marvell Technology has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
0%
Satisfied
56%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
11%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Marvell Technology Customer Satisfaction vs. Competitors
Compared to its competitors, Marvell Technology's Customer Satisfaction score is rated right above Seagate Technology, and is preceded by Broadcom.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Lattice Semiconductor | 100% |
| Micron Technology | 84% |
| NVIDIA | 82% |
| Cypress | 78% |
| Synaptics | 67% |
| Broadcom | 60% |
| Marvell Technology | 56% |
| Seagate Technology | 55% |
| Mellanox Technologies | 50% |
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Marvell Technology Customer Service
3.1/5
Marvell Technology has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Marvell Technology's Customer Service
Address
5488 Marvell Ln, Santa Clara, CA 95054
Website
http://www.marvell.com
Phone Number
441-296-6395
Marvell Technology's Social Links
Marvell Technology Customer Service vs. Competitors
Compared to its competitors, Marvell Technology's Customer Service score is rated right above Synaptics, and is preceded by Seagate Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Lattice Semiconductor | 5/5 |
| NVIDIA | 4/5 |
| Micron Technology | 3.9/5 |
| Cypress | 3.6/5 |
| Broadcom | 3.4/5 |
| Seagate Technology | 3.2/5 |
| Marvell Technology | 3.1/5 |
| Synaptics | 3.1/5 |
| Mellanox Technologies | 1.5/5 |
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Marvell Technology as an Employer
3.7/5
Marvell Technology has a 3.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Marvell Technology scored a 0 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Marvell Technology would recommend the brand to a friend. ENPS measures how likely Marvell Technology employees would recommend working at Marvell Technology to a friend.
Net Promoter Score
0
NPS Score
| 33% | Promoters |
|---|---|
| 34% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 27% | Promoters |
|---|---|
| 20% | Passive |
| 53% | Detractors |
