34
NPS
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Mellanox Technologies
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About Mellanox Technologies' Brand
Mellanox Technologies provides end-to-end connectivity solutions for servers and storage that optimize data center performance. Among its major competitors, Mellanox Technologies is ranked in 2nd place for NPS while Arista Networks is 1st, and Qorvo is 3rd.Their current market cap is $6.93B
Brand at a Glance
100%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Mellanox Technologies Ranking
- #2 / 4 of its competitors
Mellanox Technologies NPS
Mellanox Technologies's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Mellanox Technologies's customers would recommend using the product based on a scale of -100 to 100.
Mellanox Technologies Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Mellanox Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Jul 2022 33 | Jul 2022 | 33 |
How Other Brands Compare
Mellanox Technologies is ranked second for NPS among its competitors. Arista Networks and Qorvo come in first and third, with Silicom Ltd coming in at #4. Among those competitors, it is the third most valued company behind Arista Networks.
Mellanox Technologies |  Arista Networks |  Qorvo |  Silicom Ltd | |
| Global Ranking | #- | #824 | #- | #- |
| NPS | 34 | 56 | 19 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $6.93B | $23.53B | $9.93B | $323.77M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Mellanox Technologies NPS vs. Competitors
Compared to its competitors, Mellanox Technologies's NPS is rated right above Qorvo, and is preceded by Arista Networks.
| COMPANY | NPS Score | |
|---|---|---|
| Arista Networks | 56 |
| Mellanox Technologies | 34 |
| Qorvo | 19 |
 | Marvell Technology | 0 |
Mellanox Technologies Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Mellanox Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Mellanox Technologies Customer Loyalty vs. Competitors
Compared to its competitors, Mellanox Technologies's Customer Loyalty score is rated right above Arista Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Mellanox Technologies | 100% |
| Arista Networks | 84% |
| Qorvo | 81% |
| Marvell Technology | 77% |
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Mellanox Technologies Product Quality
1.5/5
Mellanox Technologies has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Mellanox Technologies Product Information
Mellanox Technologies’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.mellanox.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Big Data
Hardware and Devices
SaaS
Mellanox Technologies Product Quality vs. Competitors
Compared to its competitors, Mellanox Technologies's Product Quality score is rated right below Marvell Technology.
| COMPANY | Product Quality Score | |
|---|---|---|
| Arista Networks | 4.2/5 |
| Qorvo | 3.9/5 |
| Marvell Technology | 3.3/5 |
| Mellanox Technologies | 1.5/5 |
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Mellanox Technologies Pricing
Mellanox Technologies ROI & Value For Money
1.5/5
Mellanox Technologies has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Mellanox Technologies Pricing vs. Competitors
Compared to its competitors, Mellanox Technologies's ROI score is rated right below Marvell Technology.
| COMPANY | Pricing Score | |
|---|---|---|
| Arista Networks | 4.4/5 |
| Qorvo | 3.9/5 |
| Marvell Technology | 3.3/5 |
| Mellanox Technologies | 1.5/5 |
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Mellanox Technologies Customer Satisfaction (CSAT)
Mellanox Technologies Customer Satisfaction (CSAT) Score
50 / 100
Mellanox Technologies has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Mellanox Technologies Customer Satisfaction vs. Competitors
Compared to its competitors, Mellanox Technologies's Customer Satisfaction score is rated right below Marvell Technology.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Qorvo | 100% |
| Arista Networks | 88% |
| Marvell Technology | 56% |
| Mellanox Technologies | 50% |
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Mellanox Technologies Customer Service
1.5/5
Mellanox Technologies has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Mellanox Technologies's Customer Service
Address
350 Oakmead Parkway, Suite 100, Sunnyvale, CA
Website
http://www.mellanox.com
Phone Number
97249593245
Mellanox Technologies Customer Service vs. Competitors
Compared to its competitors, Mellanox Technologies's Customer Service score is rated right below Marvell Technology.
| COMPANY | Customer Service Score | |
|---|---|---|
| Arista Networks | 4.3/5 |
| Qorvo | 3.9/5 |
| Marvell Technology | 3.1/5 |
| Mellanox Technologies | 1.5/5 |
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Mellanox Technologies as an Employer
3.9/5
Mellanox Technologies has a 3.9/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Mellanox Technologies scored a 34 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Mellanox Technologies would recommend the brand to a friend. ENPS measures how likely Mellanox Technologies employees would recommend working at Mellanox Technologies to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 42% | Promoters |
|---|---|
| 29% | Passive |
| 29% | Detractors |
