-16
NPS
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Retro Fitness
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About Retro Fitness' Brand
Among its major competitors, Retro Fitness is ranked in 2nd place for NPS while 24 Hour Fitness is 1st, and Planet Fitness is 3rd.
Brand at a Glance
77%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Retro Fitness Ranking
- #2 / 4 of its competitors
Retro Fitness NPS
Retro Fitness's Net Promoter Score (NPS) is a -16 with 42% Promoters, 0% Passives, and 58% Detractors. Net Promoter Score tracks whether Retro Fitness's customers would recommend using the product based on a scale of -100 to 100.
Retro Fitness Overall NPS
| 42% | Promoters |
|---|---|
| 0% | Passives |
| 58% | Detractors |
Retro Fitness NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 100 | Oct 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 60 | Mar 2023 | 60 |
Nov 2023 33 | Nov 2023 | 33 |
Feb 2024 15 | Feb 2024 | 15 |
Sep 2024 11 | Sep 2024 | 11 |
Jan 2025 0 | Jan 2025 | 0 |
Feb 2025 -9 | Feb 2025 | -9 |
Oct 2025 -17 | Oct 2025 | -17 |
How Other Brands Compare
Retro Fitness is ranked second for NPS among its competitors. 24 Hour Fitness and Planet Fitness come in first and third, with Youfit Health Clubs coming in at #4.
Retro Fitness |  Planet Fitness |  24 Hour Fitness |  Youfit Health Clubs | |
| Global Ranking | #- | #433 | #- | #- |
| NPS | -16 | -31 | -13 | -83 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $6.52B | $7.13B | $5.90B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Retro Fitness NPS by Gender
Retro Fitness's NPS was rated -60 by Male customers on Comparably.
Male
-60
Retro Fitness's NPS was rated -60 by Male customers on Comparably.
20%
Promoters
0%
Passives
80%
Detractors
Female
N/A
Retro Fitness's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Retro Fitness NPS vs. Competitors
Compared to its competitors, Retro Fitness's NPS is rated right above Planet Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | NPS Score | |
|---|---|---|
| 24 Hour Fitness | -13 |
| Retro Fitness | -16 |
| Planet Fitness | -31 |
 | LA Fitness | -61 |
| Youfit Health Clubs | -83 |
Retro Fitness Customer Reviews
Out of the 2 Retro Fitness customer reviews 0 were positive and 2 were constructive. Retro Fitness customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Retro Fitness Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Retro Fitness users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Retro Fitness Customer Loyalty Score by Gender
Retro Fitness's Customer Loyalty score was rated 64 by Male customers on Comparably.
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Male
64%
Yes
Female
N/A
Yes
Retro Fitness Customer Loyalty vs. Competitors
Compared to its competitors, Retro Fitness's Customer Loyalty score is rated right above Planet Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| 24 Hour Fitness | 79% |
| Retro Fitness | 77% |
| Planet Fitness | 77% |
| LA Fitness | 75% |
| Youfit Health Clubs | 71% |
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Retro Fitness Product Quality
2.8/5
Retro Fitness has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Retro Fitness Product Information
Retro Fitness’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Consumer Services
Quick Insights into Retro Fitness Product Quality
Retro Fitness's Product Quality score was rated highest by Male customers.
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Ranked Retro Fitness Product Quality the Highest
Retro Fitness Product Quality Score by Gender
Retro Fitness's Product Quality score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Retro Fitness Product Quality vs. Competitors
Compared to its competitors, Retro Fitness's Product Quality score is rated right above Planet Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Product Quality Score | |
|---|---|---|
| 24 Hour Fitness | 2.8/5 |
| Retro Fitness | 2.8/5 |
| Planet Fitness | 2.6/5 |
| LA Fitness | 2/5 |
| Youfit Health Clubs | 1.5/5 |
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Retro Fitness Pricing
Retro Fitness ROI & Value For Money
2.5/5
Retro Fitness has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Retro Fitness ROI
Retro Fitness's ROI score was rated highest by Male customers.
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Ranked Retro Fitness ROI the Highest
Retro Fitness ROI Score by Gender
Retro Fitness's ROI score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Retro Fitness Pricing vs. Competitors
Compared to its competitors, Retro Fitness's ROI score is rated right above LA Fitness, and is preceded by Planet Fitness.
| COMPANY | Pricing Score | |
|---|---|---|
| 24 Hour Fitness | 2.9/5 |
| Planet Fitness | 2.7/5 |
| Retro Fitness | 2.5/5 |
| LA Fitness | 2/5 |
| Youfit Health Clubs | 1.5/5 |
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Retro Fitness Customer Satisfaction (CSAT)
Retro Fitness Customer Satisfaction (CSAT) Score
36 / 100
Retro Fitness has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
9%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
9%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Retro Fitness Customer Satisfaction
Retro Fitness's Customer Satisfaction score was rated highest by Male customers.
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Ranked Retro Fitness Customer Satisfaction the Highest
Retro Fitness Customer Satisfaction Score by Gender
Retro Fitness's Customer Satisfaction score was rated 20 by Male customers on Comparably.
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20 / 100
MaleVery Satisfied | 20% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Retro Fitness Customer Satisfaction vs. Competitors
Compared to its competitors, Retro Fitness's Customer Satisfaction score is rated right above LA Fitness, and is preceded by Planet Fitness.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 24 Hour Fitness | 44% |
| Planet Fitness | 38% |
| Retro Fitness | 37% |
| LA Fitness | 23% |
| Youfit Health Clubs | 22% |
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Retro Fitness Customer Service
2.5/5
Retro Fitness has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Retro Fitness's Customer Service
Website
http://retrofitness.com/franchising/
Phone Number
732-431-0062
Quick Insights into Retro Fitness Customer Service
Retro Fitness's Customer Service score was rated highest by Male customers.
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Ranked Retro Fitness Customer Service the Highest
Retro Fitness Customer Service Score by Gender
Retro Fitness's Customer Service score was rated 2 by Male customers on Comparably.
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Male
2/5
Female
N/A
Retro Fitness Customer Service vs. Competitors
Compared to its competitors, Retro Fitness's Customer Service score is rated right above Planet Fitness, and is preceded by 24 Hour Fitness.
| COMPANY | Customer Service Score | |
|---|---|---|
| 24 Hour Fitness | 2.8/5 |
| Retro Fitness | 2.5/5 |
| Planet Fitness | 2.3/5 |
| LA Fitness | 1.8/5 |
| Youfit Health Clubs | 1.5/5 |
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Retro Fitness as an Employer
3.0/5
Retro Fitness has a 3.0/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Retro Fitness scored a -16 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Retro Fitness would recommend the brand to a friend. ENPS measures how likely Retro Fitness employees would recommend working at Retro Fitness to a friend.
Net Promoter Score
-16
NPS Score
| 42% | Promoters |
|---|---|
| 0% | Passive |
| 58% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
