-23
NPS
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Ridecell
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About Ridecell's Brand
Leading digital transformation of business and operations for shared services, motorpools, rental, and logistic fleets. Among its major competitors, Ridecell is ranked in 4th place for NPS while Telogis is 1st, and Didi Chuxing is 2nd.Their current valuation is $300.00M
Brand at a Glance
60%
Customer Loyalty
3.7/5
Product Quality
3.3/5
Pricing
3.4/5
Customer Service
Ridecell Ranking
- #3 / 4 of its competitors
Ridecell NPS
Ridecell's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether Ridecell's customers would recommend using the product based on a scale of -100 to 100.
Ridecell Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
Ridecell NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 -100 | Jan 2021 | -100 |
Feb 2021 -100 | Feb 2021 | -100 |
Mar 2021 -66 | Mar 2021 | -66 |
Sep 2021 -75 | Sep 2021 | -75 |
Dec 2021 -40 | Dec 2021 | -40 |
May 2023 -17 | May 2023 | -17 |
Feb 2024 -29 | Feb 2024 | -29 |
Mar 2024 -13 | Mar 2024 | -13 |
Apr 2025 -22 | Apr 2025 | -22 |
How Other Brands Compare
Ridecell is ranked third for NPS among its competitors. Telogis and Grab come in first and second, with Lyft coming in at #4. Among those competitors, it is the third most valued company behind Lyft.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ridecell NPS vs. Competitors
Compared to its competitors, Ridecell's NPS is rated right above Lyft, and is preceded by Spare Labs.
| COMPANY | NPS Score | |
|---|---|---|
 | Telogis | 67 |
 | Didi Chuxing | 42 |
 | Grab | 23 |
 | Spare Labs | N/A |
| Ridecell | -23 |
 | Lyft | -54 |
Ridecell Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Ridecell users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ridecell Customer Loyalty vs. Competitors
Compared to its competitors, Ridecell's Customer Loyalty score is rated right above Telogis, and is preceded by Lyft.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grab | 82% |
| Didi Chuxing | 78% |
| Lyft | 72% |
| Ridecell | 60% |
| Telogis | N/A |
| Spare Labs | N/A |
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Ridecell Product Quality
3.7/5
Ridecell has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Ridecell Product Information
Ridecell’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- https://www.ridecell.com
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Ridecell Product Quality vs. Competitors
Compared to its competitors, Ridecell's Product Quality score is rated right above Lyft, and is preceded by Telogis.
| COMPANY | Product Quality Score | |
|---|---|---|
| Didi Chuxing | 4/5 |
| Grab | 3.9/5 |
| Telogis | 3.9/5 |
| Ridecell | 3.7/5 |
| Lyft | 2.1/5 |
| Spare Labs | N/A |
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Ridecell Pricing
Ridecell ROI & Value For Money
3.3/5
Ridecell has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Ridecell Pricing vs. Competitors
Compared to its competitors, Ridecell's ROI score is rated right above Lyft, and is preceded by Grab.
| COMPANY | Pricing Score | |
|---|---|---|
| Telogis | 4.1/5 |
| Didi Chuxing | 4.1/5 |
| Grab | 3.8/5 |
| Ridecell | 3.3/5 |
| Lyft | 1.8/5 |
| Spare Labs | N/A |
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Ridecell Customer Satisfaction (CSAT)
Ridecell Customer Satisfaction (CSAT) Score
50 / 100
Ridecell has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ridecell Customer Satisfaction vs. Competitors
Compared to its competitors, Ridecell's Customer Satisfaction score is rated right above Lyft, and is preceded by Didi Chuxing.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grab | 84% |
| Didi Chuxing | 76% |
| Ridecell | 50% |
| Lyft | 28% |
| Telogis | 0% |
| Spare Labs | 0% |
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Ridecell Customer Service
3.4/5
Ridecell has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Ridecell's Customer Service
Address
514 Bryant Street, San Francisco, CA 94107
Website
https://www.ridecell.com
Phone Number
+1 (415) 742-9970
Ridecell's Social Links
Ridecell Customer Service vs. Competitors
Compared to its competitors, Ridecell's Customer Service score is rated right above Lyft, and is preceded by Telogis.
| COMPANY | Customer Service Score | |
|---|---|---|
| Didi Chuxing | 4/5 |
| Grab | 3.9/5 |
| Telogis | 3.7/5 |
| Ridecell | 3.4/5 |
| Lyft | 1.9/5 |
| Spare Labs | N/A |
Unlock Ridecell Customer Service vs. Competitors Data
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Ridecell as an Employer
4.1/5
Ridecell has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Ridecell scored a -23 for Net Promoter Score and a 60 for Employee Net Promoter Score. NPS gauges how likely a customer of Ridecell would recommend the brand to a friend. ENPS measures how likely Ridecell employees would recommend working at Ridecell to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
60
eNPS Score
| 70% | Promoters |
|---|---|
| 20% | Passive |
| 10% | Detractors |
