34
NPS
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Rock-Tenn
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About Rock-Tenn's Brand
Among its major competitors, Rock-Tenn is ranked in 2nd place for NPS while Georgia-Pacific is 1st, and International Paper is 3rd.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Rock-Tenn Ranking
- #2 / 4 of its competitors
Rock-Tenn NPS
Rock-Tenn's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Rock-Tenn's customers would recommend using the product based on a scale of -100 to 100.
Rock-Tenn Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Rock-Tenn NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 0 | Oct 2022 | 0 |
Sep 2023 33 | Sep 2023 | 33 |
How Other Brands Compare
Rock-Tenn is ranked second for NPS among its competitors. Georgia-Pacific and International Paper come in first and third, with WestRock coming in at #4.
Rock-Tenn |  Georgia-Pacific |  International Paper |  WestRock | |
| Global Ranking | #- | #470 | #844 | #- |
| NPS | 34 | 39 | 31 | 25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | - | $287.47M | - | $13.72B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rock-Tenn NPS vs. Competitors
Compared to its competitors, Rock-Tenn's NPS is rated right above International Paper, and is preceded by Georgia-Pacific.
| COMPANY | NPS Score | |
|---|---|---|
| Georgia-Pacific | 39 |
| Rock-Tenn | 34 |
| International Paper | 31 |
| WestRock | 25 |
Rock-Tenn Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Rock-Tenn users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rock-Tenn Customer Loyalty vs. Competitors
Compared to its competitors, Rock-Tenn's Customer Loyalty score is rated right below WestRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Georgia-Pacific | 81% |
| International Paper | 74% |
| WestRock | 72% |
| Rock-Tenn | 68% |
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Rock-Tenn Product Quality
3.5/5
Rock-Tenn has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Rock-Tenn Product Information
Rock-Tenn’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.westrock.com/
- Company Size
- 10,000+ Employees
Rock-Tenn Product Quality vs. Competitors
Compared to its competitors, Rock-Tenn's Product Quality score is rated right above WestRock, and is preceded by Georgia-Pacific.
| COMPANY | Product Quality Score | |
|---|---|---|
| International Paper | 4.1/5 |
| Georgia-Pacific | 3.9/5 |
| Rock-Tenn | 3.5/5 |
| WestRock | 3.5/5 |
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Rock-Tenn Pricing
Rock-Tenn ROI & Value For Money
4/5
Rock-Tenn has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Rock-Tenn Pricing vs. Competitors
Compared to its competitors, Rock-Tenn's ROI score is rated right above Georgia-Pacific, and is preceded by International Paper.
| COMPANY | Pricing Score | |
|---|---|---|
| International Paper | 4.2/5 |
| Rock-Tenn | 4/5 |
| Georgia-Pacific | 4/5 |
| WestRock | 3.7/5 |
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Rock-Tenn Customer Satisfaction (CSAT)
Rock-Tenn Customer Satisfaction (CSAT) Score
100 / 100
Rock-Tenn has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rock-Tenn Customer Satisfaction vs. Competitors
Compared to its competitors, Rock-Tenn's Customer Satisfaction score is rated right above Georgia-Pacific.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Rock-Tenn | 100% |
| Georgia-Pacific | 77% |
| International Paper | 68% |
| WestRock | 66% |
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Rock-Tenn Customer Service
4/5
Rock-Tenn has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Rock-Tenn's Customer Service
Website
https://www.westrock.com/
Rock-Tenn Customer Service vs. Competitors
Compared to its competitors, Rock-Tenn's Customer Service score is rated right above Georgia-Pacific, and is preceded by International Paper.
| COMPANY | Customer Service Score | |
|---|---|---|
| International Paper | 4.1/5 |
| Rock-Tenn | 4/5 |
| Georgia-Pacific | 3.9/5 |
| WestRock | 3.7/5 |
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Rock-Tenn as an Employer
Consumer vs. Employees
Rock-Tenn scored a 34 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Rock-Tenn would recommend the brand to a friend. ENPS measures how likely Rock-Tenn employees would recommend working at Rock-Tenn to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
