RONA NPS & Customer Reviews

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RONA

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RONA

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About RONA's Brand

RONA has the best articles and products for your renovation, construction, and home decoration projects. Among its major competitors, RONA is ranked in 4th place for NPS while Canadian Tire is 1st, and The Home Depot is 2nd.

Brand at a Glance

71%

Customer Loyalty

3.4/5

Product Quality

3.4/5

Pricing

3.4/5

Customer Service

RONA Ranking

^#4 / 4 of its competitors

RONA NPS

RONA's Net Promoter Score (NPS) is a -5 with 35% Promoters, 25% Passives, and 40% Detractors. Net Promoter Score tracks whether RONA's customers would recommend using the product based on a scale of -100 to 100.

RONA Overall NPS

-5

NPS

35%	Promoters
25%	Passives
40%	Detractors

RONA NPS Trend

-100

-50

100

Summary	Date	Score
Mar 2023 50	Mar 2023	50
Jun 2023 27	Jun 2023	27
Aug 2023 12	Aug 2023	12
Sep 2023 11	Sep 2023	11
Mar 2024 0	Mar 2024	0
Apr 2024 9	Apr 2024	9
May 2024 -9	May 2024	-9
Jun 2024 -8	Jun 2024	-8
Aug 2024 -6	Aug 2024	-6
May 2025 0	May 2025	0
Oct 2025 -1	Oct 2025	-1
Feb 2026 -5	Feb 2026	-5

How Other Brands Compare

RONA is ranked #4 for NPS among its competitors. Canadian Tire and The Home Depot come in first and second, with Lowe's Home Improvement coming in at third.

	RONA	The Home Depot	Lowe's Home Improvement	Canadian Tire
Global Ranking	#-	#86	#128	#-
NPS	-5	21	-4	25
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$301.06B	$136.70B	-

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

RONA NPS by Gender

Female customers rated RONA's NPS 79 points higher than Male customers.

Male

-45

RONA's NPS was rated -45 by Male customers on Comparably.

22%

Promoters

11%

Passives

67%

Detractors

Female

RONA's NPS was rated 34 by Female customers on Comparably.

67%

Promoters

Passives

33%

Detractors

RONA NPS by Ethnicity

RONA's NPS was rated -28 points by Caucasian customers on Comparably.

-100

-50

100

Summary	Ethnicity	Score
Caucasian -28	Caucasian	-28

RONA NPS by Age

RONA's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

100

Summary

Age

Promoters

Passives

Detractors

18-25

67%

33%

56-60

33%

67%

66+

100%

RONA NPS by Usage

RONA's NPS was rated -28 points by customers who have used RONA's products/services for Over 10 Years.

-100

-50

100

Summary	Usage	Score
Over 10 Years -28	Over 10 Years	-28

RONA NPS vs. Competitors

Compared to its competitors, RONA's NPS is rated right below Lowe's Home Improvement.

COMPANY		NPS Score
	Canadian Tire	25
	The Home Depot	21
	Lowe's Home Improvement	-4
	RONA	-5

RONA Customer Loyalty

71%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

71% of RONA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

71%

29%

RONA Customer Loyalty Score by Gender

Male customers rated RONA's Customer Loyalty score 10% higher than Female customers.

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Male

80%

Yes

Female

70%

Yes

RONA Customer Loyalty Score by Ethnicity

RONA's Customer Loyalty score was rated 87% by Caucasian customers on Comparably.

% who answered "Yes"

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out of 100

Caucasian

RONA Customer Loyalty Score by Age

RONA's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.

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20%

40%

60%

80%

100%

Summary	Age	Score
18-25 70%	18-25	70%
56-60 70%	56-60	70%
66+ 100%	66+	100%

RONA Customer Loyalty Score by Usage

RONA's Customer Loyalty score was rated 87% by customers who have used RONA's products/services for Over 10 Years.

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Over 10 Years	87%

RONA Customer Loyalty vs. Competitors

Compared to its competitors, RONA's Customer Loyalty score is rated right below Lowe's Home Improvement.

COMPANY		Customer Loyalty Score
	The Home Depot	81%
	Canadian Tire	78%
	Lowe's Home Improvement	77%
	RONA	71%

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RONA Product Quality

3.4/5

RONA has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.

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RONA Product Information

RONA’s product quality score is a 3.4 out of 5 as rated by its users and customers.

Website: http://www.rona.ca/en

Company Size: 10,000+ Employees

Industry

Tech

Ecommerce and Marketplaces

Marketplaces

Quick Insights into RONA Product Quality

RONA's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked RONA Product Quality the Highest

18-25	4.3
Female	4.3
Caucasian	3

Ranked RONA Product Quality the Lowest

Male	2.9
66+	1.8

RONA Product Quality Score by Gender

Female customers rated RONA's Product Quality score 1.4 stars higher than Male customers.

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Male

2.9/5

Female

4.3/5

RONA Product Quality Score by Ethnicity

RONA's Product Quality score was rated 3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3

RONA Product Quality Score by Age

RONA's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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Summary	Age	Score
18-25 4.3	18-25	4.3
56-60 2.6	56-60	2.6
66+ 1.8	66+	1.8

RONA Product Quality Score by Usage

RONA's Product Quality score was rated 3 stars by customers who have used RONA's products/services for Over 10 Years.

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Over 10 Years	3

RONA Product Quality vs. Competitors

Compared to its competitors, RONA's Product Quality score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.

COMPANY		Product Quality Score
	Canadian Tire	3.8/5
	The Home Depot	3.6/5
	RONA	3.4/5
	Lowe's Home Improvement	3.1/5

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RONA Pricing

RONA ROI & Value For Money

3.4/5

RONA has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.

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Quick Insights into RONA ROI

RONA's ROI score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.

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Ranked RONA ROI the Highest

18-25	4
Female	4
Over 10 Years	3.3

Ranked RONA ROI the Lowest

Male	3.1
56-60	2.8

RONA ROI Score by Gender

Female customers rated RONA's ROI score 0.9 stars higher than Male customers.

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Male

3.1/5

Female

4/5

RONA ROI Score by Ethnicity

RONA's ROI score was rated 3 stars by Caucasian customers on Comparably.

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Summary	Ethnicity	Score
Caucasian 3	Caucasian	3

RONA ROI Score by Age

RONA's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.

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Summary	Age	Score
18-25 4	18-25	4
56-60 2.8	56-60	2.8
66+ 3	66+	3

RONA ROI Score by Usage

RONA's ROI score was rated 3.3 stars by customers who have used RONA's products/services for Over 10 Years.

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Over 10 Years	3.3

RONA Pricing vs. Competitors

Compared to its competitors, RONA's ROI score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.

COMPANY		Pricing Score
	Canadian Tire	3.9/5
	The Home Depot	3.6/5
	RONA	3.4/5
	Lowe's Home Improvement	3/5

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RONA Customer Satisfaction (CSAT)

RONA Customer Satisfaction (CSAT) Score

53 / 100

RONA has an overall Customer Satisfaction score of 53 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	29%
Satisfied	24%
Neither Satisfied nor Dissatisfied	29%
Dissatisfied	0%
Very Dissatisfied	18%

Very Satisfied

29%

Satisfied

24%

Neither Satisfied nor Dissatisfied

29%

Dissatisfied

Very Dissatisfied

18%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Quick Insights into RONA Customer Satisfaction

RONA's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked RONA Customer Satisfaction the Highest

18-25	67%
Female	67%
Caucasian	57%

Ranked RONA Customer Satisfaction the Lowest

Male	34%
66+	0%

RONA Customer Satisfaction Score by Gender

Female customers rated RONA's Customer Satisfaction score 33 points higher than Male customers.

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34 / 100

Male

	Very Satisfied	23%
	Satisfied	11%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	33%

67 / 100

Female

	Very Satisfied	34%
	Satisfied	33%
	Neither Satisfied nor Dissatisfied	33%
	Dissatisfied	0%
	Very Dissatisfied	0%

RONA Customer Satisfaction Score by Ethnicity

Caucasian
57%

CSAT according to Caucasian

RONA's Customer Satisfaction (CSAT) score was rated 57% according to Caucasian users and customers.

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57 / 100

Very Satisfied	43%
Satisfied	14%
Neither Satisfied nor Dissatisfied	14%
Dissatisfied	0%
Very Dissatisfied	29%

Very Satisfied

43%

Satisfied

14%

Neither Satisfied nor Dissatisfied

14%

Dissatisfied

Very Dissatisfied

29%

RONA Customer Satisfaction Score by Age

RONA's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Breakdown

Age

Score

18-25

67%

56-60

33%

66+

RONA Customer Satisfaction Score by Usage

RONA's Customer Satisfaction score was rated 57 points by customers who have used RONA's products/services for Over 10 Years.

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Over 10 Years	57

RONA Customer Satisfaction vs. Competitors

Compared to its competitors, RONA's Customer Satisfaction score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.

COMPANY		Customer Satisfaction (CSAT) Score
	Canadian Tire	73%
	The Home Depot	68%
	RONA	53%
	Lowe's Home Improvement	40%

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RONA Customer Service

3.4/5

RONA has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.

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About RONA's Customer Service

Website

http://www.rona.ca/en

Phone Number

514-599-5900

Quick Insights into RONA Customer Service

RONA's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 66+.

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Ranked RONA Customer Service the Highest

18-25	4.3
Female	4.3
Over 10 Years	3.2

Ranked RONA Customer Service the Lowest

Male	3
66+	2

RONA Customer Service Score by Gender

Female customers rated RONA's Customer Service score 1.3 stars higher than Male customers.

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Male

3/5

Female

4.3/5

RONA Customer Service Score by Ethnicity

RONA's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.

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100

Summary	Ethnicity	Customer Service Score
Caucasian 2.8	Caucasian	2.8

RONA Customer Service Score by Age

RONA's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.

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100

Summary	Age	Customer Service Score
18-25 4.3	18-25	4.3
56-60 3	56-60	3
66+ 2	66+	2

RONA Customer Service Score by Usage

RONA's Customer Service score was rated 3.2 stars by customers who have used RONA's products/services for Over 10 Years.

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Over 10 Years	3.2

RONA Customer Service vs. Competitors

Compared to its competitors, RONA's Customer Service score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.

COMPANY		Customer Service Score
	Canadian Tire	3.7/5
	The Home Depot	3.5/5
	RONA	3.4/5
	Lowe's Home Improvement	2.9/5

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RONA as an Employer

2.9/5

RONA has a 2.9/5 stars for its overall company culture rated by their employees

bottom

10%

CEO of RONA

Sylvain Prudhomme

In the Bottom 10% of Similar Sized Companies on Comparably.

Consumer vs. Employees

RONA scored a -5 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of RONA would recommend the brand to a friend. ENPS measures how likely RONA employees would recommend working at RONA to a friend.

Net Promoter Score

-5

NPS Score

35%	Promoters
25%	Passive
40%	Detractors

Employee Net Promoter Score

-17

eNPS Score

30%	Promoters
23%	Passive
47%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail