80
NPS
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Rootstack
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About Rootstack's Brand
Rootstack is a leading software development company with over 14 years of experience supporting clients in the USA, Canada, and LATAM. With a 95% client satisfaction rate and over 350 successfully completed projects, our track record speaks for itself. Our reputation is backed by recognitions from entities such as the Austin Chamber and Forbes Council. Trust Rootstack to transform your ideas into high-impact technological solutions. Get to know us: http://bit.ly/3Sh092P Our company continues growing steadily every year working with an expert team of creatives and engineers for global businesses of all sizes and across all industries. We truly value our people. We are a passionate multicultural organization and we share a culture based on active teamwork and collaboration to be able to innovate continuously and offer exceptional results, always. Among its major competitors, Rootstack is ranked in 1st place for NPS while Globant is 2nd, and BairesDev is 3rd.
Brand at a Glance
87%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Rootstack Ranking
- #1 / 4 of its competitors
Rootstack NPS
Rootstack's Net Promoter Score (NPS) is a 80 with 80% Promoters, 20% Passives, and 0% Detractors. Net Promoter Score tracks whether Rootstack's customers would recommend using the product based on a scale of -100 to 100.
Rootstack Overall NPS
| 80% | Promoters |
|---|---|
| 20% | Passives |
| 0% | Detractors |
Rootstack NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 100 | Sep 2022 | 100 |
Dec 2022 100 | Dec 2022 | 100 |
Jan 2023 75 | Jan 2023 | 75 |
Aug 2023 80 | Aug 2023 | 80 |
How Other Brands Compare
Rootstack is ranked first for NPS among its competitors. Globant and BairesDev come in second and third, with Toptal coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Rootstack Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Rootstack users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Rootstack Customer Loyalty vs. Competitors
Compared to its competitors, Rootstack's Customer Loyalty score is rated right above Globant.
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Rootstack Product Quality
4.1/5
Rootstack has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Rootstack Product Information
Rootstack’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.rootstack.com/
- Company Size
- 51-200 Employees
Industry
Tech
Rootstack Product Quality vs. Competitors
Compared to its competitors, Rootstack's Product Quality score is rated right above BairesDev, and is preceded by Globant.
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Rootstack Pricing
Rootstack ROI & Value For Money
4.1/5
Rootstack has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Rootstack Pricing vs. Competitors
Compared to its competitors, Rootstack's ROI score is rated right above BairesDev, and is preceded by Globant.
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Rootstack Customer Satisfaction (CSAT)
Rootstack Customer Satisfaction (CSAT) Score
100 / 100
Rootstack has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Rootstack Customer Satisfaction vs. Competitors
Compared to its competitors, Rootstack's Customer Satisfaction score is rated right above Globant.
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Rootstack Customer Service
4.2/5
Rootstack has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About Rootstack's Customer Service
Address
2021 Guadalupe Street, Austin, TX 78705
Website
https://www.rootstack.com/
Phone Number
+1 215-883-4359
Rootstack's Social Links
Rootstack Customer Service vs. Competitors
Compared to its competitors, Rootstack's Customer Service score is rated right above Globant.
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Rootstack as an Employer
4.7/5
Rootstack has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Rootstack scored a 80 for Net Promoter Score and a 84 for Employee Net Promoter Score. NPS gauges how likely a customer of Rootstack would recommend the brand to a friend. ENPS measures how likely Rootstack employees would recommend working at Rootstack to a friend.
Net Promoter Score
80
NPS Score
| 80% | Promoters |
|---|---|
| 20% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
84
eNPS Score
| 87% | Promoters |
|---|---|
| 10% | Passive |
| 3% | Detractors |
