-25
NPS
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SAGE Publications
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About SAGE Publications' Brand
SAGE Publications is engaged in publishing books, journals, and electronic media. Among its major competitors, SAGE Publications is ranked in 3rd place for NPS while The economist is 1st, and Elsevier is 2nd.
Brand at a Glance
65%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.5/5
Customer Service
SAGE Publications Ranking
- #3 / 4 of its competitors
SAGE Publications NPS
SAGE Publications's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether SAGE Publications's customers would recommend using the product based on a scale of -100 to 100.
SAGE Publications Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
SAGE Publications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -100 | Jun 2022 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Oct 2023 -50 | Oct 2023 | -50 |
Jan 2025 -60 | Jan 2025 | -60 |
Feb 2025 -51 | Feb 2025 | -51 |
Apr 2025 -43 | Apr 2025 | -43 |
Oct 2025 -25 | Oct 2025 | -25 |
How Other Brands Compare
SAGE Publications is ranked third for NPS among its competitors. The economist and Elsevier come in first and second, with Wiley Publishing coming in at #4.
SAGE Publications |  Elsevier |  The economist |  Wiley Publishing | |
| Global Ranking | #- | #653 | #- | #- |
| NPS | -25 | 26 | 47 | -51 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $47.90B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SAGE Publications NPS vs. Competitors
Compared to its competitors, SAGE Publications's NPS is rated right above Wiley Publishing, and is preceded by Taylor & Francis.
| COMPANY | NPS Score | |
|---|---|---|
| The economist | 47 |
| Elsevier | 26 |
 | Taylor & Francis | N/A |
| SAGE Publications | -25 |
| Wiley Publishing | -51 |
SAGE Publications Customer Reviews
Out of the 2 SAGE Publications customer reviews 1 was positive and 1 was constructive. SAGE Publications customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
SAGE Publications Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of SAGE Publications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SAGE Publications Customer Loyalty vs. Competitors
Compared to its competitors, SAGE Publications's Customer Loyalty score is rated right above Taylor & Francis, and is preceded by Wiley Publishing.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| The economist | 86% |
| Elsevier | 78% |
| Wiley Publishing | 69% |
| SAGE Publications | 65% |
| Taylor & Francis | N/A |
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SAGE Publications Product Quality
3.3/5
SAGE Publications has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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SAGE Publications Product Information
SAGE Publications’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.sagepub.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
SAGE Publications Product Quality vs. Competitors
Compared to its competitors, SAGE Publications's Product Quality score is rated right above Wiley Publishing, and is preceded by Elsevier.
| COMPANY | Product Quality Score | |
|---|---|---|
| The economist | 4/5 |
| Elsevier | 3.8/5 |
| SAGE Publications | 3.3/5 |
| Wiley Publishing | 2.8/5 |
| Taylor & Francis | N/A |
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SAGE Publications Pricing
SAGE Publications ROI & Value For Money
3.2/5
SAGE Publications has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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SAGE Publications Pricing vs. Competitors
Compared to its competitors, SAGE Publications's ROI score is rated right above Wiley Publishing, and is preceded by Elsevier.
| COMPANY | Pricing Score | |
|---|---|---|
| The economist | 4/5 |
| Elsevier | 3.8/5 |
| SAGE Publications | 3.2/5 |
| Wiley Publishing | 2.5/5 |
| Taylor & Francis | N/A |
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SAGE Publications Customer Satisfaction (CSAT)
SAGE Publications Customer Satisfaction (CSAT) Score
57 / 100
SAGE Publications has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
43%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
29%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SAGE Publications Customer Satisfaction vs. Competitors
Compared to its competitors, SAGE Publications's Customer Satisfaction score is rated right above Wiley Publishing, and is preceded by Elsevier.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| The economist | 81% |
| Elsevier | 65% |
| SAGE Publications | 57% |
| Wiley Publishing | 50% |
| Taylor & Francis | 0% |
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SAGE Publications Customer Service
3.5/5
SAGE Publications has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About SAGE Publications's Customer Service
Address
2455 Teller Road, Thousand Oaks, CA 91320
Website
http://www.sagepub.com/
Phone Number
8054990871
SAGE Publications Customer Service vs. Competitors
Compared to its competitors, SAGE Publications's Customer Service score is rated right above Wiley Publishing, and is preceded by Elsevier.
| COMPANY | Customer Service Score | |
|---|---|---|
| The economist | 4.1/5 |
| Elsevier | 3.8/5 |
| SAGE Publications | 3.5/5 |
| Wiley Publishing | 2.6/5 |
| Taylor & Francis | N/A |
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SAGE Publications as an Employer
2.8/5
SAGE Publications has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
SAGE Publications scored a -25 for Net Promoter Score and a -5 for Employee Net Promoter Score. NPS gauges how likely a customer of SAGE Publications would recommend the brand to a friend. ENPS measures how likely SAGE Publications employees would recommend working at SAGE Publications to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-5
eNPS Score
| 42% | Promoters |
|---|---|
| 11% | Passive |
| 47% | Detractors |
