-51
NPS
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Wiley Publishing
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About Wiley Publishing's Brand
Wiley Publishing is a mobile apps developer company. It has developed Leadership Challenge mobile tool. This app allows us to transform a Among its major competitors, Wiley Publishing is ranked in 4th place for NPS while Elsevier is 1st, and McGraw Hill is 2nd.
Brand at a Glance
69%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Wiley Publishing Ranking
- #4 / 4 of its competitors
Wiley Publishing NPS
Wiley Publishing's Net Promoter Score (NPS) is a -51 with 16% Promoters, 17% Passives, and 67% Detractors. Net Promoter Score tracks whether Wiley Publishing's customers would recommend using the product based on a scale of -100 to 100.
Wiley Publishing Overall NPS
| 16% | Promoters |
|---|---|
| 17% | Passives |
| 67% | Detractors |
Wiley Publishing NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 100 | Dec 2021 | 100 |
Aug 2022 50 | Aug 2022 | 50 |
Feb 2023 0 | Feb 2023 | 0 |
Apr 2024 -25 | Apr 2024 | -25 |
Feb 2025 -40 | Feb 2025 | -40 |
Dec 2025 -51 | Dec 2025 | -51 |
How Other Brands Compare
Wiley Publishing is ranked #4 for NPS among its competitors. Elsevier and McGraw Hill come in first and second, with SAGE Publications coming in at third.
Wiley Publishing |  Elsevier |  McGraw Hill |  SAGE Publications | |
| Global Ranking | #- | #653 | #- | #- |
| NPS | -51 | 26 | 22 | -25 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $47.90B | $777.88M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Wiley Publishing NPS vs. Competitors
Compared to its competitors, Wiley Publishing's NPS is rated right below SAGE Publications.
| COMPANY | NPS Score | |
|---|---|---|
| Elsevier | 26 |
| McGraw Hill | 22 |
| SAGE Publications | -25 |
| Wiley Publishing | -51 |
Wiley Publishing Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Wiley Publishing users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Wiley Publishing Customer Loyalty vs. Competitors
Compared to its competitors, Wiley Publishing's Customer Loyalty score is rated right above SAGE Publications, and is preceded by McGraw Hill.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Elsevier | 78% |
| McGraw Hill | 74% |
| Wiley Publishing | 69% |
| SAGE Publications | 65% |
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Wiley Publishing Product Quality
2.8/5
Wiley Publishing has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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Wiley Publishing Product Information
Wiley Publishing’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://wiley.custhelp.com
- Company Size
- 1-10 Employees
Industry
Tech
Mobile App
Wiley Publishing Product Quality vs. Competitors
Compared to its competitors, Wiley Publishing's Product Quality score is rated right below SAGE Publications.
| COMPANY | Product Quality Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| McGraw Hill | 3.7/5 |
| SAGE Publications | 3.3/5 |
| Wiley Publishing | 2.8/5 |
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Wiley Publishing Pricing
Wiley Publishing ROI & Value For Money
2.5/5
Wiley Publishing has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Wiley Publishing Pricing vs. Competitors
Compared to its competitors, Wiley Publishing's ROI score is rated right below SAGE Publications.
| COMPANY | Pricing Score | |
|---|---|---|
| Elsevier | 3.8/5 |
| McGraw Hill | 3.6/5 |
| SAGE Publications | 3.2/5 |
| Wiley Publishing | 2.5/5 |
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Wiley Publishing Customer Satisfaction (CSAT)
Wiley Publishing Customer Satisfaction (CSAT) Score
50 / 100
Wiley Publishing has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
17%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
17%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Wiley Publishing Customer Satisfaction vs. Competitors
Compared to its competitors, Wiley Publishing's Customer Satisfaction score is rated right below SAGE Publications.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| McGraw Hill | 76% |
| Elsevier | 65% |
| SAGE Publications | 57% |
| Wiley Publishing | 50% |
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Wiley Publishing Customer Service
2.6/5
Wiley Publishing has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
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About Wiley Publishing's Customer Service
Address
111 River Street, Hoboken, NJ
Website
http://wiley.custhelp.com
Phone Number
+1 704-672-4939
Wiley Publishing Customer Service vs. Competitors
Compared to its competitors, Wiley Publishing's Customer Service score is rated right below SAGE Publications.
| COMPANY | Customer Service Score | |
|---|---|---|
| McGraw Hill | 3.8/5 |
| Elsevier | 3.8/5 |
| SAGE Publications | 3.5/5 |
| Wiley Publishing | 2.6/5 |
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Wiley Publishing as an Employer
2.8/5
Wiley Publishing has a 2.8/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Wiley Publishing scored a -51 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Wiley Publishing would recommend the brand to a friend. ENPS measures how likely Wiley Publishing employees would recommend working at Wiley Publishing to a friend.
Net Promoter Score
-51
NPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-51
eNPS Score
| 16% | Promoters |
|---|---|
| 17% | Passive |
| 67% | Detractors |
